Mercedes-Benz of Honolulu

Emergency Service Thank you so much to Mercedes Benz of Honolulu and especially Kimo! My battery died and I had to have my vehicle towed in with no appointment. Not onl Thank you so much to Mercedes Benz of Honolulu and especially Kimo! My battery died and I had to have my vehicle towed in with no appointment. Not only did I get my car back the same day, my safety check was done, car washed and I was shuttled to and from work. Kimo kept me updated during the day and made a frustrating situation better!!! More

First inspection and service of a recently purchased SUV Jeff approaches my vehicle's service needs and analysis as if it were his own vehicle, communicating clearly options for repair and the scheduling of Jeff approaches my vehicle's service needs and analysis as if it were his own vehicle, communicating clearly options for repair and the scheduling of those repairs. Jeff inspires the trust of his customers in his professional judgment and demeanor. More

Everything went smooth; in and out in good time, I brought my car in at 9am, and the service center was packed. But Jeff took care of me and I got my loaner pronto. I was in and out in 20 minutes. I brought my car in at 9am, and the service center was packed. But Jeff took care of me and I got my loaner pronto. I was in and out in 20 minutes. Marvelous Jimmy More

Excellent serivice visit. Was rapidly greeted by Jeff my service advisor. All information was already on his iPad and signed it and waited for the shuttle to take me home. La Was rapidly greeted by Jeff my service advisor. All information was already on his iPad and signed it and waited for the shuttle to take me home. Later in the he called as well as the shuttle driver to pick me up to return to the dealership to pick up my car. More

The ease to schedule service and the excellence in service. From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence in customer care. Overall I am very pleased. More

A very pleasant car service appointment experience. Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the stat Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the status of the car. Shuttle pickup and dropped was excellent. They were there on time as promised. A very good experience. More

Friendly staff Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this tim Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this time. Awesome Job. More

How many is too many? This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. Wi This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. With Fletcher I always ask myself the same thing before I move on.... Superior cars, superior service, Why go anywhere else? More

Love Mercedes Benz & will never drive anything else! Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to MBenz because of these men. My fifth MBenz (third CLS550) - just when you think the CLS550 is the best of the best - the redesign is even better & more beautiful - simply amazing! More

Excellent customer service in service department Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were made and went above and beyond to ensure my car was working at its best! Craig was efficient and kept in contact with me throughout the entire process. More