Mercedes-Benz of Honolulu

I called to make an appointment for service. Originally I was told that if I wanted a loaner, I should plan on making my appointment 3 to 4 weeks in advance. When I called, they were able to accommodate me w was told that if I wanted a loaner, I should plan on making my appointment 3 to 4 weeks in advance. When I called, they were able to accommodate me within four days. When I arrived, they were very busy but was able to get to me within a few minutes of my appointment. The loaner that was provided was almost new and was spotless. I was contacted by my service consultant and updated on the status of service. The cost of the service was expensive, but no more than I have experienced with other dealership. When I picked up my car, my car was not be immediately available, as it had not been washed. They were very apologetic, and explained that the person responsible had called in sick. I had a very short and pleasant wait, which was only a few minutes in their comfortable lounge. The service consultant came to get me in a few minutes and again apologized and delivered my car fully serviced and cleaned. No matter how good a vehicle is, a Service Department can make or break a dealership. I would recommend this dealership, based so far with my experience with their sales and service department. At no time did they ever mention anything about rating them. More

The service rep starts with the listing of what you want. Barely listens. Calls you to tell you he can't do it all unless you leave it (after I was told it would be one day) and recommends I pick it up and m Barely listens. Calls you to tell you he can't do it all unless you leave it (after I was told it would be one day) and recommends I pick it up and make another appointment. Washes the car after I said no. Misses some of the problems. Asks if I would rate him excellent. Dealer calls and I list problems. Then she asks I rate them. I rate them low and she then asks if I would please rate them excellent on the national survey. ONLY worry they have is their rating. BTW, never got a thanks from anyone, rep, cashier but did get at thank you from the shuttle driver... he needs to train them all. More