Mercedes-Benz of Honolulu

After moving to Honolulu last year (2010) the first thing I did was look up the Mercedes dealership. By looking up the dealership online I came across sites with reviews of the Honolulu Mercedes Dealership a I did was look up the Mercedes dealership. By looking up the dealership online I came across sites with reviews of the Honolulu Mercedes Dealership and to my surprise I was shocked and ultimately afraid to take my vehicle to the dealership. My vehicle was due for the A or B service and I decided to just get the oil changed and to do that at one of the simple oil change businesses. The service was great, however, they were not able to reset the readings and they also put too much oil in my vehicle. This put me in the position to turn to the Mercedes dealership. I called and made an appointment but also expressed my concerns about the reviews for the dealership and the gentleman I spoke with validated my concerns but reassured me that I and my vehicle would be in great hands and would receive competent excellent service. My worries were put to rest and he was right, I received excellent service! Thank you Honolulu Mercedes Dealership for your dedication to making your Mercedes drivers satisfied customers! Sherita Howard More

We worked directly with ROBIN REYES on the sales floor and when closing, met with the Finance Manager. This Review will be of ROBIN REYES only, as we had direct contact with him from our first visit to t and when closing, met with the Finance Manager. This Review will be of ROBIN REYES only, as we had direct contact with him from our first visit to the dealership until the closing which took place approximately five days later. We had explored the possibility of purchasing a Mercedes-Benz about five years ago, and although the experience then was favorable, we opted to purchase another vehicle from another dealership. When we considered purchasing a new car this year, we walked into the MB showroom and was warmly greeted by ROBIN REYES who patiently listened to our plans to first, sell our Porsche Cayenne S and then purchase a new vehicle. He took the time to remain in contact with us via phone during this period. Upon deciding that we might be interested in purchasing a new Mercedes-Benz, we met again with him to see what kind of MB offer would be available to us if we were to trade the Porsche for a new 2011 E550. Needless to say, his warm reception and patience weighed very favorably in our returning to the dealership and eventually purchasing a new vehicle. ROVIN REYES is an intelligent young man who never used any pressure tactics to try and convince us that an MB was the best vehicle for us. He was sincere, patient, and very knowledgeable from the first day to the actual purchase date. He not only took the time to explain the operations of the vehicle, but was also available whenever we called him with questions of our new car. WE LOVE OUR NEW MB E550! We cannot say enough about ROBIN REYES who made our transition from a Porsche to a Mercedes-Benz an easy and pleasurable one! More

Greg took a phone call while I was in his office discussing a Sprinter. He did not take our vehicle buying experience seriously. I felt like I was nothing more than a piece of crap to him. He told discussing a Sprinter. He did not take our vehicle buying experience seriously. I felt like I was nothing more than a piece of crap to him. He told me that the soonest that they could get a Sprinter in for us was 6 months out. Come to find out, they have all kinds of Sprinters on their inventory website. One will be available in July is what I was told by Adam..... although the website shows that they already have several in stock. What the heck is going on????? Frankly, I don't know who to trust. I was told that I was going to meet with a manager but that was not the case when I walked in. I was stuck with Greg. This dealership is the snobbiest, most stuck up dealer I have EVER encountered. I would rather have my teeth pulled than buy a vehicle from them. They overprice their inventory and then act like they are giving you a great deal! Adam told me that he would have a manager contact me about an available Sprinter coming in. When I do get the email it is from none other than, you guessed it!!! GREG... ugh. Who quoted me a price of $46,550 plus taxes. But...... he supposedly gave me a $500 discount!!! Really???? We are a Marine Corps family with almost 6 children, don't be expecting any military coming to your establishment because I will not be giving favorable recommendations!! More

My wife droped off her car for repairs & was given a loaner. When she arrived home I noticed damages to the front & rear bumpers. My wife said a survey was done & the bumper damages were noted. Our surv loaner. When she arrived home I noticed damages to the front & rear bumpers. My wife said a survey was done & the bumper damages were noted. Our survey copy showed no damages. When I called Mbenz I was transfered to Adam Koo. He took care of everything within ten minutes & emailed the correct survey. He also assured me this problem would be adressed at the next company meeting & had Warren Ishii do a follow up call. Mr.Ishii kept me informed on all the repairs being done to our car. He informed me when our car was competed & went over in detail all the problems & repairs that was done on our car. When we returned the loaner we were greeted by Sophia Kang. During her insection of the loaner she informed me that the car had been vandalized. Sophia Kang & Mr. Ishii informed me on all of our options to take care of the damage to the loaner. I also called Mr. Koo who again made sure eveything was taken care of whith this new problem. I also had dealth with Val Cabral & Christien Freial on several ocations. All of your staff went out of their way to help or inform me. I recently phurchased another extended warranty plan whith information I recived from Mr. Ishii & Mr. Bence. I research different plans & decided that the staff & service Mercedes Benz of Honolulu has to offer is priceless. I like the new renovations of your dealership.We look foward to future dealing with Mercedes Benz of Honolulu. Aloha, Jeffery Andrade More

I recently bought a used Mercedes from a private owner. I was on the way to work when it wouldn't start. Well, I called the dealership and I admit, I was in a really bad mood, and it didn't help that I wa I was on the way to work when it wouldn't start. Well, I called the dealership and I admit, I was in a really bad mood, and it didn't help that I was on hold for what seemed to be forever, but really was just a few minutes. A young man answered in a cheerful voice which just irked me all the more, and I'm sorry to say I wasn't really very nice to him. He let me vent to him, then when I'd calmed down a bit, he started to take my name, number, car info, and so forth. I told him that I needed them to send a tow truck to my house, and that I wanted a loaner car right away. When he told me they didn't have any loaners to reserve I about blew a gasket on him, and told him I wasn't bringing the car in without one, I expected to have to find another repair shop, but he brought me up short when he pointed out that the car wasn't doing me any good right now, and that it's possible they could get it fixed the same day. I tried to push him to give me a verbal guarantee in would be ready that night because I couldn't be without my car for the weekend, but he honestly told me "I don't want to make you a promise we may not be able to keep, but we'll do our best." That impressed me, because the last place I used to take my old car, they would promise you the moon just to get you in the door, and once you were in, they'd leave you hanging. I had AAA come out and tow the car in, and met with another young guy. He was busy, but they squeezed me in on an emergency basis, got the paperwork done, and gave me a ride to work. He also told me that they didn't have any loaners on hand but he'd put me on a list for one, if somebody didn't come in. The first guy I talked too, called me back later that morning just to check on me, and make sure I'd gotten the car in ok. I thought that was pretty classy of them to do. Later that afternoon they called me back to tell me there was some problem with something electrical (I'm no car guy), and the car was gonna have to stay till they could get some parts shipped in. I was livid and about to rip into that guy, until he told me that they DID manage to get a loan car for me. They even came down to pick me up at my office to bring me back to pick it up. I spent quite a bit of money on the repairs, more than I'd originally planned. It was expensive, but hey, it's a Mercedes Benz right? The whole point of a luxury car is that they're not cheap. It's just nice to know that if something goes wrong with it in the future, the dealer actually does care, and the employees really tried there best to be straight up with me from the beginning. Thanks guys. See you in a few months for an oil change. More

I was looking for a sporty sedan and was shopping Jaguar, BMW and MB. Having just relocated to Honolulu, I couldn't afford a new one, so I stopped by to check out their certified used stock. It was unbelie BMW and MB. Having just relocated to Honolulu, I couldn't afford a new one, so I stopped by to check out their certified used stock. It was unbelievable...they had the used cars sitting amidst the new ones, and in many cases, I couldn't even tell the difference! Their detailing shop did an amazing job prepping the cars for resale. The overall experience in the shop was very good. I never felt like I had been singled-out and stalked. I was given lots of space to look/touch/sit/etc., and I never felt under any pressure. My first contact was by phone to Jonathen Leong, a really friendly guy who seemed interested in making sure I knew exactly what they had in stock before I ever came in, and who kept me up to date as their inventory changed during the time I was looking, often faster than I would see the updates posted to the car websites. I had done my research, so when we started discussing price, things were quite straightforward and I was surprised to see how price competitive they were with dealers on the mainland. Overall, it was a very good experience, and I wouldn't hesitate to go back when I'm ready for another car. I love the new E350...maybe in a couple years! More

I bought a new C300 in August of 2010. The sales rep was very professional and helpful. I just now scheduled service my car and have found the dealership to meet and in many cases exceed my expectaions. My very professional and helpful. I just now scheduled service my car and have found the dealership to meet and in many cases exceed my expectaions. My only recomendation would be that the scheduled services fees were outlined before I purchased the car. Erik More

I have a 2006 mercedes e350.....the check engine light came on....i took it in and they said it was a seal bad on the gas tank so they replaced it. Now, the xx engine light came on again and now they sai came on....i took it in and they said it was a seal bad on the gas tank so they replaced it. Now, the xx engine light came on again and now they said the whole gas tank is bad and needs replaced....xxxx, a 4 year old car and the gas tank is bad?? So, I said go ahead and replace it. The next day they called me back....and I be xxxx'd again. Now, they said the fuel pump and seals are bad and need to be replaced. WHAT? Again, I said a 4 year old car and the whole xxxx fuel system is bad?? There is a complaint filed with mercedes usa over this. I just can not understand how a 4 year old car can have this many problems with the fuel system!! I used to be a very proud mercedes owner. Now, I think I'm starting to change my mind!! More

I WENT IN FOR AN ALINGMENT, THIRD BRAKE LIGHT HAD BLOWN BULBS, AND TURNING SIGNAL WAS NOT RETRACTING SOMETIME AFTER TURNING. I GOT CHARGED 648.00 FOR LABOR, THEY PUT A SPRING FOR MY HORN THAT I DIDN'T AUTH BULBS, AND TURNING SIGNAL WAS NOT RETRACTING SOMETIME AFTER TURNING. I GOT CHARGED 648.00 FOR LABOR, THEY PUT A SPRING FOR MY HORN THAT I DIDN'T AUTHORIZED. AFTER TALKING TO THE SERVICE ADVIDSOR YESTER DAY HE SAID HE TOLD THEM TO DO IT THAT COST ME A NOTHE 120.00. MY PARTS ONLY WAS ABOUT 500 + DOLLARS. tHEY PUT TWO BOLTS FOR MY ALIGNMENT FOR WHAT I DONT KNOW, MY CAR STILL DRIFTS TO THE RIGHT.I AM NOT A HAPPY CUSTOMER. i WILL NOT TAKE MY CAR TO THEM EVER AGAIN. I PAID 1200.00 JUST FOR AN ALINGMENT AND OTHER MINOR THING AND STUFF I DIND'T AUTHORIZE. PLUS THEY HAD MY CAR FOR 4 DAYS. I THINK THAT THE LABOR SHOULD NOT BE MORE THAT THE PARTS ONLINE. I CAN BUT THE PARTS AND TAKE THEM SOMEWHERE AND HAVE THEM PUT ON BUY SOME OTHER RELIABLE PLACE IN HAWAII. UNSATTTTT!!!!!!!!! More

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light w have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that! Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!! Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal! I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed! More