Mercedes-Benz of Honolulu

customer service very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercede very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercedes. More

Excellent and accommodating We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started a We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started answering questions that I had. He was very knowledgeable in the product and your inventory. Which directed us to a few cars that he thought we would be interested in. My wife and I are very happy with the C300 that we chose, color and options. I am very happy with the purchasing transaction from walking in to driving off. More

Exceptional employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service depa employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service department is open on Saturdays More

Maintenance I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of belly pan) to get to the drivers side lens clips. More

Our sales was very accommodating and nice down to earth Very friendly atmosphere and our sales person was extremely helpful and nice. The only drawback was the financing part where, going back and forth Very friendly atmosphere and our sales person was extremely helpful and nice. The only drawback was the financing part where, going back and forth with the bank and dealership. Usually dealership would do all the leg work for their clients however it wasn't the case. I believe that the sale could have been done in a timely manner if the finance person gave us the PO, in 15 since my bank was still open. So having to wait over the weekend for my bank to open and having to go back and forth was very inconvenience. We knew we were going to purchase for sure but that was the drawback, and finance person not very friendly. Overall, we enjoyed our sales person. Will definitely come back here to buy a brand new MB for my fiance. More

EXCELLENT......as usual I have been a customer of Mercedes Benz for over (15) years and continue to purchase a new vehicle. Each time I have gone into the dealership I am al I have been a customer of Mercedes Benz for over (15) years and continue to purchase a new vehicle. Each time I have gone into the dealership I am always greeted properly with a smile. My representative Kanoe (sales) and Warren (service) department and Paul & Kwon (Financial) and Kewika (Manager) have treated me with respect for many many years & I am very GREATFUL to all of them. Words cannot describe their professionalism and experience to deal with CUSTOMERS over the years. I appreciate everyone there at the company!!!!! EVERYONE in my eyes are very well trained and knowledgeable in their work and job performance & take PRIDE in everything that they do to create an EXCELLENCE atmosphere. I would HIGHLY RECOMMEND your company to my friends and relatives. More

Service was timely and appropriate I have been going to this dealer for years and am quite satisfied with the service. The costs are pretty significant but the work is excellent. I have been going to this dealer for years and am quite satisfied with the service. The costs are pretty significant but the work is excellent. More

Jeff and the road srvice guy were great You are asking for too many words. Don't understand why I have to write a review for you when I answered the questions above. Also don't understand You are asking for too many words. Don't understand why I have to write a review for you when I answered the questions above. Also don't understand why a battery would die after only less than 12,000 miles in three years. I had to cancel a meeting which cost me a few bucks. Then I service the car and paid more. More

Commendation for Dale Payson I have given him 5 star as he was exceptional when I was there. He made me feel welcome and important. Told me important things about the car I want t I have given him 5 star as he was exceptional when I was there. He made me feel welcome and important. Told me important things about the car I want to purchase at that time. More

Outstancing Lease Renewal Experience Everyone was great during the entire process - even when I had to backtrack and add additional coverages. You guys are the BEST!! Thanks so Much! Everyone was great during the entire process - even when I had to backtrack and add additional coverages. You guys are the BEST!! Thanks so Much! More