Mercedes-Benz of Honolulu

Great help My service advisor, Julianna, was excellent in keeping me calm and updated on the progress for the major repairs my car needed. Though a couple long My service advisor, Julianna, was excellent in keeping me calm and updated on the progress for the major repairs my car needed. Though a couple long lead items added more time to the overall repair time, I am thoroughly pleased with the service I received at MB of Honolulu. More

Great Service Gerald will take care of you from start to finish. He knew what I wanted before I did and made sure I got it and was happy. Gerald will take care of you from start to finish. He knew what I wanted before I did and made sure I got it and was happy. More

Fantastic My service manager Craig is the best. I have 100% confidence that when Craig takes my car for servicing I will get my car back in the best running co My service manager Craig is the best. I have 100% confidence that when Craig takes my car for servicing I will get my car back in the best running condition possible. More

Safety Check The service department was open at my appointment time (some service departments are not even open at the appointment time given ). When I drove up I The service department was open at my appointment time (some service departments are not even open at the appointment time given ). When I drove up I was welcomed and informed where to go. Then another person was waiting for me on the inside. Everyone from the beginning was very cordial and seemed happy to be there. More

Service Excellence Charley McMurray is a first class customer service representative. He was courteous with a sense of humor and answered all our questions quickly and Charley McMurray is a first class customer service representative. He was courteous with a sense of humor and answered all our questions quickly and efficiently. We enjoyed working with the entire staff, from the valet attendant, to Beka Ide, who helped "close" the purchase, to Angie the very knowledgeable product concierge. We felt like we were well taken care of and in good hands, from when we first walked into the dealership until we drove out the driveway with our new Mercedes Benz. We are thankful for the great service and look forward to a lasting, satisfying relationship with your staff. More

very professional It was a total team effort from the time I parked my car at Mercedes dealers. Everyone was very courteous, accommodating and professional. My sales re It was a total team effort from the time I parked my car at Mercedes dealers. Everyone was very courteous, accommodating and professional. My sales representative Mr. Kui Kelikipi was very informative and displayed his knowledge and experience of what I needed to know and more about the vehicle I was about to purchase. Mahalo! More

Excellent Customer Service I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is alwa I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is always first rate. The staff are very knowledge of each vehicle and I always leave with a sense of confidence in the vehicle that I will be driving. More

Excellent and friendly Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between M Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between Mercedes and other brands and also to explain many of the features. More

Excellence I actually intended to get a Lexus but servco had ridiculous requirements for corporation leasing. So we ended up getting a Benz though it was a lot m I actually intended to get a Lexus but servco had ridiculous requirements for corporation leasing. So we ended up getting a Benz though it was a lot more expensive. The c300 that we got is a work of art. More

Tire Service My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the ti My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the tire wall. They replaced it with a new tire. More