Mercedes-Benz of Honolulu

Repair I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of my longtime sales person Dwayne Sasaki and your service manager Steve I had it replaced. Parts were ordered and a loaner provided while the vehicle was in repair. Thank You VeryMuch. More

Excellent Customer Service The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate that they took care of the safety inspection for me and I have no additional steps to follow up on. I've used several MB dealerships in CA and while this one has superior service, the prices are much higher. More

I've been with Mercedes-Benz for 8 years. The service has always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Merced always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Mercedes-Benz is a pleasant experience. More

I had to bring my car in on an emergency basis, wouldn't shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My re shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My repair rep called me to set up a rental through a Mercedes contract(a discounted rate), sent the shuttle out to pick me up and bring me to the rental agency. As soon as a loaner was available, Wayne Maeda called and they picked me up at the rental agency. All of these trips were done at my convenience and were done in a timely manner. My vehicle was fixed and returned to me in the shortest time possible. More

It is always a great experience when my Mercedes needs service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without q service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without question the best service advisor I have had in the 20 years I have been buying cars. More

I felt that I was treated like a VIP throughout the process. The scheduling was timely, the intake service rep. was very professional and complete. The loner was nice. In addition they performed some process. The scheduling was timely, the intake service rep. was very professional and complete. The loner was nice. In addition they performed some tasks that were not asked for but needed. I was very impressed and thought to myself, "This why I bought a Mercedes". More

The customer service and work quality are always excellent. The staff is well-trained, courteous,straightforward and fair. I appreciate that they have a wonderful waiting area with free wireless so excellent. The staff is well-trained, courteous,straightforward and fair. I appreciate that they have a wonderful waiting area with free wireless so I can use my Ipad. I was debating as to whether or not to repair my classic 1989 560 SEL or to purchase another car. I was given a fair estimate on the repairs but opted to trade the car in and purchase another. I am enjoying the new very much. More

After moving to Honolulu last year (2010) the first thing I did was look up the Mercedes dealership. By looking up the dealership online I came across sites with reviews of the Honolulu Mercedes Dealership a I did was look up the Mercedes dealership. By looking up the dealership online I came across sites with reviews of the Honolulu Mercedes Dealership and to my surprise I was shocked and ultimately afraid to take my vehicle to the dealership. My vehicle was due for the A or B service and I decided to just get the oil changed and to do that at one of the simple oil change businesses. The service was great, however, they were not able to reset the readings and they also put too much oil in my vehicle. This put me in the position to turn to the Mercedes dealership. I called and made an appointment but also expressed my concerns about the reviews for the dealership and the gentleman I spoke with validated my concerns but reassured me that I and my vehicle would be in great hands and would receive competent excellent service. My worries were put to rest and he was right, I received excellent service! Thank you Honolulu Mercedes Dealership for your dedication to making your Mercedes drivers satisfied customers! Sherita Howard More

We worked directly with ROBIN REYES on the sales floor and when closing, met with the Finance Manager. This Review will be of ROBIN REYES only, as we had direct contact with him from our first visit to t and when closing, met with the Finance Manager. This Review will be of ROBIN REYES only, as we had direct contact with him from our first visit to the dealership until the closing which took place approximately five days later. We had explored the possibility of purchasing a Mercedes-Benz about five years ago, and although the experience then was favorable, we opted to purchase another vehicle from another dealership. When we considered purchasing a new car this year, we walked into the MB showroom and was warmly greeted by ROBIN REYES who patiently listened to our plans to first, sell our Porsche Cayenne S and then purchase a new vehicle. He took the time to remain in contact with us via phone during this period. Upon deciding that we might be interested in purchasing a new Mercedes-Benz, we met again with him to see what kind of MB offer would be available to us if we were to trade the Porsche for a new 2011 E550. Needless to say, his warm reception and patience weighed very favorably in our returning to the dealership and eventually purchasing a new vehicle. ROVIN REYES is an intelligent young man who never used any pressure tactics to try and convince us that an MB was the best vehicle for us. He was sincere, patient, and very knowledgeable from the first day to the actual purchase date. He not only took the time to explain the operations of the vehicle, but was also available whenever we called him with questions of our new car. WE LOVE OUR NEW MB E550! We cannot say enough about ROBIN REYES who made our transition from a Porsche to a Mercedes-Benz an easy and pleasurable one! More

Greg took a phone call while I was in his office discussing a Sprinter. He did not take our vehicle buying experience seriously. I felt like I was nothing more than a piece of crap to him. He told discussing a Sprinter. He did not take our vehicle buying experience seriously. I felt like I was nothing more than a piece of crap to him. He told me that the soonest that they could get a Sprinter in for us was 6 months out. Come to find out, they have all kinds of Sprinters on their inventory website. One will be available in July is what I was told by Adam..... although the website shows that they already have several in stock. What the heck is going on????? Frankly, I don't know who to trust. I was told that I was going to meet with a manager but that was not the case when I walked in. I was stuck with Greg. This dealership is the snobbiest, most stuck up dealer I have EVER encountered. I would rather have my teeth pulled than buy a vehicle from them. They overprice their inventory and then act like they are giving you a great deal! Adam told me that he would have a manager contact me about an available Sprinter coming in. When I do get the email it is from none other than, you guessed it!!! GREG... ugh. Who quoted me a price of $46,550 plus taxes. But...... he supposedly gave me a $500 discount!!! Really???? We are a Marine Corps family with almost 6 children, don't be expecting any military coming to your establishment because I will not be giving favorable recommendations!! More