Mercedes-Benz of Houston Greenway

Do not take your car here for service or maintenance. Go to Sewell. If your car is older than 2020, they will not service your car first. I had to leave me car with Greenway Autonation for 3 days just to Go to Sewell. If your car is older than 2020, they will not service your car first. I had to leave me car with Greenway Autonation for 3 days just to have an oil change or get type A service done on a perfectly working car. It took them two days to fix an a/c compressor leak, and they did not even replace the a/c compressor. Then they changed my battery and the radio stopped working. If your car has a problem, be prepared to leave it with them for a month. Do not go here for service. All they want people to do is buy a new car once your car is five years or older. More

Mu service advisor Jacqueline is very efficient and professional and ALWAYS make the experience one of the best. Thank you! professional and ALWAYS make the experience one of the best. Thank you! More

My experience with Mercedes-Benz of Greenway was one of the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process we the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process were extremely disappointing. The biggest issue was how difficult it was to reach anyone. Calls rarely got answered, and even when I asked to speak with someone at the dealership, I was often sent to voicemail again. Getting updates or basic information was unnecessarily frustrating and made the whole process feel disorganized. The purchase took much longer than it should have, and the poor communication only made it worse. If it weren't for the vehicle being priced so well through the nationwide program, I would have taken my business elsewhere. There is definitely room for improvement in responsiveness and overall customer service. More

Very disappointed with Mercedes-Benz of Houston Greenway. We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fa We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fact had hail damage all over the vehicle. This should have been disclosed honestly from the beginning instead of wasting our time. We still tried to work with them and offered a reasonable compromise if they would meet us partway to make the situation right. They refused and said they couldn't do that. I reached out to the General Manager about the situation, and I never received a response. After we had already driven back home, they suddenly changed their minds days later and said they could do exactly what they had previously told us was impossible. The lack of honesty, transparency, and willingness to resolve the issue while we were actually there made for a very frustrating experience. We expected much better from a Mercedes-Benz dealership and would not recommend buying from this location. More

Chris greeted us outside when searching for cars and was very patient and helpful through out the entire process. very patient and helpful through out the entire process. More

My new vehicle purchase experience at MB Greenway was exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding se exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding service, knowledge, and guidance throughout the experience. Thanks to Coco, I found the perfect vehicle I had been searching for. I truly appreciate the professionalism and attention to detail, and I look forward to working with the team again in the future. Highly recommend! More

My service advisor was very knowledgeable and helpful! !! They were 1st class!!! I highly recommend!!! !! They were 1st class!!! I highly recommend!!! More

Armando did a great job communicating with me affectively, He has been best advisor I have had, I have bought 3 cars from the dealer and come for maintenance of my car regularly. affectively, He has been best advisor I have had, I have bought 3 cars from the dealer and come for maintenance of my car regularly. More

The service was very quick and my service tech Ahmad was very nice and helpful. very nice and helpful. More

Excellent dealership and sales people. Purchasing process was pleasant and professional, with no pressure. Highly recommended. Purchasing process was pleasant and professional, with no pressure. Highly recommended. More