Mercedes-Benz of Houston Greenway

It was a great experience with nice loaner car and was asked if I was helped couple of times while I was waiting outside for few mins. asked if I was helped couple of times while I was waiting outside for few mins. More

Have dealt with Kevin Graves before and I find him to be an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and great with timely updates on the service status of my vehicle. He always gave me recommendations when I asked for it and walked me through the process. I know that I can trust him and what he advises for my situation. That sort of professionalism and knowledge is outstanding to me and I value it very much. Best regards, Chris Sanchez Executive Information Security Engineer/Architect Security and Privacy IBM Global Business Services 720-395-1998 office 832-423-0726 mobile 509-355-6690 fax cmsanchez@us.ibm.com More

Jay Gomez, Internet Sales Manager and New Car Sales is the MAN! The level of consideration, service and patience that Jay had during the purchase of my new car is world-class, and I highly recommend deal the MAN! The level of consideration, service and patience that Jay had during the purchase of my new car is world-class, and I highly recommend dealing with him. I negotiated the entire deal via email and phone, as I live in Dallas Texas, and things went as smoothly as any bargaining session could go. At no point was I made to feel like a second-class buyer because I didn't come in person during the negotiating phase. Jay was very attentive, and always went the extra mile to get the information I needed. As with any negotiation, there were hiccups and tough spots, but Jay stuck with it and tried his very hardest to keep the discussion going. The day I came to pick up the GLK350 and drive back home, I was well taken care of, and every little question I had was answered courteously and thoroughly. Jay was very knowledgeable. The finance department, Melissa Sanchez helped me complete the transaction with a minimum of pressure and fuss, and I was in and out of there in much less than an hour. I even got a call from Jay the next day to see if I had any questions that came up on the drive home. That shows dedication to establishing a long-term relationship with customers, and more dealerships should be this way. Thanks Jay! More

I want to personally thank our Service Advisor, Jerry Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Grenway Mercedes-Benz with no appointment and were greeted warmly. Jerry and Damond both understood our concerm and worry about not being from Houston and having car trouble. They both were gracious and diagnosed the problem and had us on our way within a couple of hourse. My family and I appreciate their professionalism and personal service. Sincerely, Dr. Robert R. Galvan, Jr., Austin Texas More

Jerry Goggins has been my service manager for over 8 years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly on non warranty service charges. More

Chris Jones at Mercedes Greenway is one of the best I have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about a maintenace item or the length of time necessary to complete the task. Thanks Chris ! More

As I have stated before I have worked with Mike Walsh. He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my v He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my visits, this time I could not. It did not make a difference. Mike has always been there for me. I would recommend him without hesitation. More

My visit to Mercedes-Benz of Greenway was one that I greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. The initial contact with the young men greeting me when I pulled onto the property was very good and courteous. They were attentive and wanted to make sure I was comfortable. My assigned Service representative, Gaylynn, is out. So, I worked Chien Tsai. He was very attentive and I felt as though we had worked together before. He was thorough and made sure my car was returned in mint condition. He called and explained everything to me prior to me picking the car up and spoke with me when I arrived to get the car. I would also like to add the Roadside Service I received from Damond was excellent. When you have car problems, you tend to become frustrated and stressed. Damond's demeanor and overall concern made me feel so much better. More

I recently purchased a car from Brandon Deere at Mercedes Benz of Houston- Greenway. I had impeccable service from the moment I walked in. Brandon was extremely knowledgeable about the car I purchased and ot Benz of Houston- Greenway. I had impeccable service from the moment I walked in. Brandon was extremely knowledgeable about the car I purchased and other cars the dealership offered. This is my first Mercedes, I was driving a Lexus before. Hands down Brandon provided me with better service from the moment I walked in than I ever received at Lexus. Car buying can be very stressful and unenjoyable, but Brandon made the process easy and stress-free for me. I highly recommend talking to Brandon if you are in the market for a new car. More

I worked with Maria(Coco) for 6-10 months before I bought the car. She was very patient and curtious during this time. I really enjoyed working with her. the car. She was very patient and curtious during this time. I really enjoyed working with her. More