Mercedes-Benz of Houston Greenway

I always grateful with Peter on how he got a personal touch with his customers. Checking out is a hassle. I had called to make sure you guys take my discover Synchrony card and even checked my banking fo touch with his customers. Checking out is a hassle. I had called to make sure you guys take my discover Synchrony card and even checked my banking for their promotions going on. When I was at the cashier the lady doesn’t know what to do keep saying it’s declining the card. She called Peter and then he called another lady named Haile. She took my card and processed then gave me my receipt. Monday, Haile called me and saying I picked up my vehicle without a payment. I was ticked off and told her that she gave me a receipt and it did shows on my account the payment was done and charged my Discover Synchrony card. She asked me to email a proof but because I am not sure who I am talking to. I asked her to email me a request then I will forward my card activity. She was hesitant but I told her that will be the only way I will forward my information. Took a few minutes nothing was emailed so I called her twice and decided to just email Peter the information she needed so it can be forwarded it to her. Then after few minutes I received the email from her and sent her the attachment then called her and she said she just received it. No more words from her after that or apologies 😔 But of course the next day I have received an email thanking and apologizing for the inconvenience from Peter. Really appreciate Peter for being professional. Honestly, I was offended by Haile’s call and yet no words after. I know she’s just doing her job but obviously she is not on top of it. All it takes is an apology for her lack of knowledge of the situation. More

My car did not start! Mercedes sent me a towing company and they jumped it! Drove it to the dealership and the same day was ready! Mercedes sent me a towing company and they jumped it! Drove it to the dealership and the same day was ready! More

The team did a very good job of servicing my car and they treated me like I was a valued and important customer. treated me like I was a valued and important customer. More

Both Stephany and Rhett in sales were very helpful in getting the deal done. Thank you. getting the deal done. Thank you. More

Great atmosphere! Excellent non-pressure environment. We did not have an appointment, but a salesman was with us promptly. The salesman showed us everything we wanted Excellent non-pressure environment. We did not have an appointment, but a salesman was with us promptly. The salesman showed us everything we wanted to see, and we had a deal in less than an hour and that included selling our vehicle. More

Picking up a loaner car was like a pit stop allowing me to see patients on time! to see patients on time! More

First-rate service. My service rep was fantastic! She went above and beyond the call of duty! My service rep was fantastic! She went above and beyond the call of duty! More

People are not helpful. Service is slow. Negligent and it simply feels like their don’t care about their customers. Service is slow. Negligent and it simply feels like their don’t care about their customers. More

Overall experience was good! Compared to other Mercedes dealership s, they have more inventory to choose from. Compared to other Mercedes dealership s, they have more inventory to choose from. More

Arrived for a 1:30 PM appointment for the replacement of a tire. Left at 5:00 PM and without a customary car wash a tire. Left at 5:00 PM and without a customary car wash More