Mercedes-Benz of Houston Greenway

Ernesto is my service advisor, he was very proficient. He got me a loaner last minute and I’m very pleased with the customer service over all. I highly recommend Mercedes Greenway. Thanks for you help! He got me a loaner last minute and I’m very pleased with the customer service over all. I highly recommend Mercedes Greenway. Thanks for you help! More

Excellent service from my advisor, to the valets, car loaner attendants and the sweet lady I returned my loaner to. Always a pleasure to go here. Will definitely buy my next Mercedes-Benz from MB of Gree loaner attendants and the sweet lady I returned my loaner to. Always a pleasure to go here. Will definitely buy my next Mercedes-Benz from MB of Greenway! More

Thank you for excellent service. My service rep. made everything easier than expected and I was contacted before and after my care was serviced. My service rep. made everything easier than expected and I was contacted before and after my care was serviced. More

El was very helpful! Made purchasing my new car very smooth! I would high recommend! Service was 10/10 for sure! Made purchasing my new car very smooth! I would high recommend! Service was 10/10 for sure! More

Service advisor Jacqueline campos was great, overall my experience at the dealership was great and my problem was effectively resolved. experience at the dealership was great and my problem was effectively resolved. More

Grateful to have a dealership nearby to service my 2018 GLE 350. This car has been only serviced for maintenance and ruined tires. So glad I bought the tire coverage! Since I only needed scheduled maint GLE 350. This car has been only serviced for maintenance and ruined tires. So glad I bought the tire coverage! Since I only needed scheduled maintenance, I was able to wait until I could secure a loaner car. More

I made the appointment with ease and met Jasper Mendoza my service advisor on time. He was very professional and pleasant. I got a ride home with Henry and waited for a call. My GLA 250 was in for a ro my service advisor on time. He was very professional and pleasant. I got a ride home with Henry and waited for a call. My GLA 250 was in for a routine service, A1. In 3 hours, as estimated, the car was ready for pickup. All went smoothly and it was a pleasant experience. Thanks, Karen More

I WAS interested in getting a Mercedes’ this time for my next vehicle. I called in and it took awhile to get in touch with a new car sales rep. As per the convo there was two vehicles I was interested in pu next vehicle. I called in and it took awhile to get in touch with a new car sales rep. As per the convo there was two vehicles I was interested in purchasing as I asked for more information the sales said he will email me the details… in which he did not. While waiting I called back MULTIPLE times which no one answers the phone and when someone does they always want to redirect me. I will take my business else where to purchase another vehicle. More

Prompt and efficient service. Was received on time and returned as promissed. The only negative was I prepaid thousands for service only to find out it didn't include every recomm Was received on time and returned as promissed. The only negative was I prepaid thousands for service only to find out it didn't include every recommended service. Seemed deceptive and a tad shady. Five hundred & fifty additional for its first service. Who services à car without rotating tires? Well it was not a part of the prepaid maintenence nor was alignment or balancing. Kinda defeated the so called 'discount' of pre paid maintenence. More

Several personnel greeted us as we came in on the driveway. The job was done in a timely manner, as promised. The snacks are helpful to pass time as we waited.Jerry-our service person was pleasant. T driveway. The job was done in a timely manner, as promised. The snacks are helpful to pass time as we waited.Jerry-our service person was pleasant. The car was clean when done. More