Mercedes-Benz of Houston Greenway

It took couple of weeks to get the parts and parts were misplaced after they were found the work was shoddy. I took the car back again right away to fix it. This part took a while to get here and the car w misplaced after they were found the work was shoddy. I took the car back again right away to fix it. This part took a while to get here and the car was fixed. It was almost two months from my initial contact by me to fix the problem to the final solution. Rental car was provided to me. Service adviser did his job by keeping me informed but it was a hassle to go back and forth to the dealership amid busy work schedule. The ball was dropped many time during this two month period. More

Very satisfied, they did what they said they would do in a timely manner. Very friendly and courteous. Communication was excellent throughout the process. Free water. a timely manner. Very friendly and courteous. Communication was excellent throughout the process. Free water. More

Everything was good until time to pick it up, help could not find car that was being inspected, about 20 min wait 😣 not find car that was being inspected, about 20 min wait 😣 More

Very clean, proficient and professional. The Techs are all First-class, with a great ability to diagnose unique issues that may not come up on the MB-Star system. Quality is clearly evident in all that t all First-class, with a great ability to diagnose unique issues that may not come up on the MB-Star system. Quality is clearly evident in all that they do, including a seamless loaner car experience. More

This is the best dealership ever. The sales and service people were very helpful, knowlegable and nice. I have always have a great experience when visiting. people were very helpful, knowlegable and nice. I have always have a great experience when visiting. More

The sales manager and sales people were very helpful and efficient. Enjoyed working with all of them and look for forward to a long relationship with Mercedes Greenway. efficient. Enjoyed working with all of them and look for forward to a long relationship with Mercedes Greenway. More

My service advisor Ernesto was professional and knowledgeable. He was empathetic and quick to put the repair into action. Ernesto provided excellent service and I recommend him highly. knowledgeable. He was empathetic and quick to put the repair into action. Ernesto provided excellent service and I recommend him highly. More

The salesperson and entire staff is extremely professional. Too bad competitors fall very short in providing this level of service. professional. Too bad competitors fall very short in providing this level of service. More

Surender Kamnani, our car dealer, was so very patient and helpful in finding me a car to replace my car which had been totaled. I am so grateful for his excellent service in teaching me about all the new fu helpful in finding me a car to replace my car which had been totaled. I am so grateful for his excellent service in teaching me about all the new functions of this dream car. More

Professional and quick service. Accommodating me as a vendor was there to pay my bill and did not want to wait until the service was complete and was able to get that taken care of. vendor was there to pay my bill and did not want to wait until the service was complete and was able to get that taken care of. More