Mercedes-Benz of Houston Greenway

Service fraud and dishonesty at its highest Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25 Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25th while driving, car literally died with only 58,000 miles. On November 14th car had been serviced and invoice service receipt showed fuel filter had been replaced. I tool car to Sugarland Mercedes and lead technician said that fuel filter had so much residue it had to have anywhere between 12,000 to 20,000 miles. Dirty fuel filter has damaged gas pump and now bills are over $2500. I went to pay a visit service manager at Greenway and while everyone I showed fuel filter confessed it was hard to believe that filter could be one week old as it claimed last service receipt, service manager with evidence in hands still denied filter having over 10,000 miles. If your car you love and expect good care sooner or later these people will destroy your car. More

Best Auto Expererience of my life. Stacey Allen was the best auto buying experience of my life. She was a great listener. She took service to a new a new level. Stacy worked hard to pu Stacey Allen was the best auto buying experience of my life. She was a great listener. She took service to a new a new level. Stacy worked hard to put me in the right car. I recommended Stacey to my business partner and he also bought a car from Stacey. The combination of Stacey in sales and Max in finance was the best. Both are very professional and made buying a new Mercedes from Greenway a very nice experience, Thank you. More

Pre owned sales / sales I bought my car from there. Rhett SanAngelo , David Griffen and the finance guy in pre-owned sales made my experience a wonderful one. Everyone was gr I bought my car from there. Rhett SanAngelo , David Griffen and the finance guy in pre-owned sales made my experience a wonderful one. Everyone was great. The time spent there was so short...no 5 or 6 hours or come back tomorrow. I absolutely loved it!!! Thank you guys for an awesome experience!!😀 More

Key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery dying before the cars a year old. Then when I call they want me to come all the way over there wait on them, and then pay them five dollars. Now five dollars is nothing but why am I having to go to this inconvenience.??? Shouldn't there be a better plan?? If the battery died this quickly why don't you just mail me another key that has a good battery and provide a return envelope for the other key? It's not the end of the world to drive over there but really??? why?? Very bad service in my opinion More

Respectful staff They worked with me to help me resolve my issues which is definitely a quality you would want in a dealership. Anyone in need of a new or used vehicl They worked with me to help me resolve my issues which is definitely a quality you would want in a dealership. Anyone in need of a new or used vehicle should try them out. More

Thank You Keith Williamson Keith Williamson was our sales rep when we bought our certified pre-owned GLA250 back in November. He was wonderful and did an amazing job keeping us Keith Williamson was our sales rep when we bought our certified pre-owned GLA250 back in November. He was wonderful and did an amazing job keeping us satisfied. I would highly recommend him to anybody! More

Made a mistake, admitted it and refused to amend. Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier ma Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier manufacturer provides full warranty and would offer free replacement. My protection policy offers four claims per year and due to the ignorance of Mercedes Benz Greenway, I lost one! I demanded cancelation of the claim but this was denied. I demanded that they offer me a free-of-charge coverage for a fourth claim but this was also denied. All what I got was sorry this was new to us and now we know. Sorry for the inconvenience caused. I tried to get help from Mercedes Benz USA, but they simply redirected my complaint to the dealer and said this is all what we can do! More

I have the worst experience in this dealership today , I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 well a month later my brakes making noise now they don't want to be responsible so they tell me they won't fix it and call me a liar the Manager Treat me like an idiot and he tell me he will not fix it . Before I spent my money very nice . After they got my money rude customer service horrible never recommended and I never give them my business again More

Poor Service People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us righ People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us right away that they were not under the warranty, they took our car for 3 days and basically did nothing. After the third day, I had to call several times to find out what was the status. First impression always last. When we got there, we waited awhile before anyone even acknowledged us. Completely, waste of time. We went to the location at Sugarland and they are more customer-friendly, so we decided to service our car there. If we are going to pay for service, we should at least feel welcome. More

New car Jose was a great salesman and Max they made myself and Lewis feel comfortable. We purchased a S550 from Mercedes North and was there over 8 hrs. Green Jose was a great salesman and Max they made myself and Lewis feel comfortable. We purchased a S550 from Mercedes North and was there over 8 hrs. Greenway had us out in 4hrs .This time we got a sports sedan and loving it!!! We will be back in a few years More