Mercedes-Benz of Houston Greenway

Responded to my every concern Responded to my concerns. Great experience. Answered all my questions in every way. Good trade in price. Would highly recommend for new or used cars. Responded to my concerns. Great experience. Answered all my questions in every way. Good trade in price. Would highly recommend for new or used cars. More

Pathetic non proffetional attitude I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recen I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept! Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details. I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question . Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of him I told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him. BUT NO CALL!!!! It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query. I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again. Irfan Fazal More

Great CPO buying experience Had to replace my car pretty quick due to being in an accident and was looking at CPO inventory in and around Houston and Dallas. Really wanted a 2014 Had to replace my car pretty quick due to being in an accident and was looking at CPO inventory in and around Houston and Dallas. Really wanted a 2014 0r 2015 E350 with lighting package, white exterior and leather and Lauren Leal in their internet sales division was very prompt in getting back to my questions. The car must have just been added to the inventory, Lauren confirmed its features and availability and I reserved it online for 48 hrs with a refundable $250 deposit. Joseph Garcia called me an hour later, introduced himself as the salesman who is going to be helping me and gave me additional info on the vehicle. He sent me the auto packet as requested which had all the info on the vehicle including carfax, service records, CPO inspection and maintenance work done on the vehicle. Kept me updated on the CPO certification process, detailing, cosmetic work and met him Friday morning to look at the car and hopefully pick it up. Car was still being worked on for cosmetic reasons and when it was ready, both Joseph and I were not satisfied with the final results and instead of making me wait another 2-3 hours, he arranged for a E class for me to use for the day and promised me he will call me when it is done right and then I can come by to pick it up. As promised, he called me the next day, said it looked perfect now and so drove down, exchanged keys and was out the door in 5 min. Things do go not as planned and I always look at how the seller responds to those situations and Joseph Garcia and MB of Greenway came thru with flying colors. They even honored the 0.9% interest rate that I mistakenly stated as being offered by MB- I was wrong. Would not hesitate to recommend them or use them again. More

GL Purchase The staff especially our sales man John Paul Puente, was very professional and straight forward. He was very patient. We had a great experience. This The staff especially our sales man John Paul Puente, was very professional and straight forward. He was very patient. We had a great experience. This is our second car from this dealership and both experiences were amazing. More

Great job David Griffin was the most cordial and professional seller that we ever met. I could have bought a car from a few different locations; however, David David Griffin was the most cordial and professional seller that we ever met. I could have bought a car from a few different locations; however, David Griffin's customer oriented sale approach showed to me that he was the guy that will work for us to get the best deal possible. He researched, negotiated and DELIVERED. My wife couldn't be more happy with her new Mercedes with all details that she wanted and for the price that I wanted. David worked with us, negotiated for us and made the transaction smooth and relaxing. We will look again for David to buy a second car in the near future. Thank you for your dedication and great work. Jacob and Kristen More

No customer service I am in the market for a sports car they had in stock so I contacted them via email. My inquiry about the car was to see the carfax and physical photo I am in the market for a sports car they had in stock so I contacted them via email. My inquiry about the car was to see the carfax and physical photos of the vehicle as all they had on their website was a generic stock photo. Carfax was sent however I was told on he 11th of july They would get photos to me. 3 days went by and no photos but the GM sends me an email to find out about my experience. I stated my concern about the pictures and he assured me I would be sent them that night. 3 more days go by and nothing still. Do not waste your time with Greenway. Even their GM couldn't pull through to get something so easily done. No excuses.Look elsewhere. More

Don't Waste Time I meet a salesman Steven Sorkin and he as dump as hill and did not know the business at all. I waste my time by appointment with him. You think to buy I meet a salesman Steven Sorkin and he as dump as hill and did not know the business at all. I waste my time by appointment with him. You think to buy a exspenvie Car will get a respected. No in this dealer, they tread you like.a bump. I buy my car at another dealer the same day. More

Mercedes should be proud to have such great workers. Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership in Houston, Texas at Greenway. I am a happy customer as long as I have great people like this working with me. Tiko More

STAY AWAY FROM THIS DEALERSHIP! VERY SHADY TACTICS!! You would think that being a high end Mercedes dealership there would be some honest professionalism here and I quickly found out there wasnt ANY to b You would think that being a high end Mercedes dealership there would be some honest professionalism here and I quickly found out there wasnt ANY to be found except shady sales tactics, terrible upper management, and a car with a sketchy background. I purchased a 2004 S500 Mercedes off the lot. My sales guy was Brent Hathorn and he was anxious to sell this car quickly and that should have been the first red flag. Keep in mind this was an older car which normally goes to auction so it was unusual to have it out on the lot. He explained it had low miles and this is why an exception was made. It was a "trade in" that had recently come in. He assured me that it was a clean vehicle with nothing unusual in its history. His boss, Dennis Fredricks also chimed in that afternoon that all these cars go through an extensive service and inspection. I closed the deal and bought the vehicle at full asking price. Make a long story short, I started having issues with the car from the first week. Turns out this car has bad valve blocks which control the air shocks so the car started drooping. I was very annoyed but decided to put money into the car since from the exterior and interior it was in good shape. In the subsequent months I had to put more money to different issues to the point I decided to just sell it back to another dealer. Come to find out that the car that supposedly had a CLEAN history had been auctioned off in 2008 with C pillar unibody damage. This essentially made the car worth HALF as much as I had paid for it. So after 400 miles and 4 months there was no way I was going to let this stand. I went back to the dealership to try to work something out and have them buy the car back as I NEVER would have purchased this car knowing its history. I am sure they never would have tried to sell it either so it was rather shady how they tried to sell it quick instead of sending it to auction. Long story short, my sales guy Brent passed the buck along to management. I could never get a return call back in two weeks. Finally, the supposed guy in charge Mac Albukhari called me up and told me that the car was worth $6K to him if I wanted to sell it back and if not they could work something out on a trade for another car on their dealership!!! He was hiding behind the paperwork and the "as is" typical defense instead of working out something out with the customer. He was not interested in good business practices and instead of admitting that the dealership had erred in doing their due diligence in accepting their trade in he threw it back on my lap. UNACCEPTABLE behavior from him and the dealerships part. When I saw that our conversation was going nowhere I asked for the regional directors contact info (Autonation) or a legal address to escalate it and he just hung up. I am currently considering legal action against the dealership for this transaction as well as notifying all three TV news stations so they can assist. If you want a clean deal and to be treated like a valued customer and deal with professional people that know what they are doing stay away from Greenway Mercedes. The only difference between them and a shady car lot that finances everyone with lemons automobiles is the physical address because they are one and the same!!!! More

Great Experience!! My wife and I had a car totaled and were in search of a new vehicle. We had been to a few dealerships and had been looking online. Im very glad we e My wife and I had a car totaled and were in search of a new vehicle. We had been to a few dealerships and had been looking online. Im very glad we ended up where we did! We got a great deal on a beautiful 2014 C250! The staff was excellent and made sure my wife and I were taken care of. If you go ask for either Lee or Seyed! More