Mercedes-Benz of Houston Greenway

Totally ignored! I was at the Gred way Mercedes Benz dealership showroom because I wanted to buy a new C300 or C450. I was there a full 40 minutes and not one person I was at the Gred way Mercedes Benz dealership showroom because I wanted to buy a new C300 or C450. I was there a full 40 minutes and not one person asked whether I needed help or was interested in seeing a particular car, not even the people sitting at the front desk. Needless to say, I am buying my car at a different dealership. More

Great experience Took my 06 E 350 in for what I thought was a simple fix. Service engine light was on and car ran sluggish. Long story short turned to be a stretche Took my 06 E 350 in for what I thought was a simple fix. Service engine light was on and car ran sluggish. Long story short turned to be a stretched belt and repair was going to cost me more than the car was worth. Now i need a new car. Between Dave Davenport - salesman, Lee Kemick- sales mgr, and Melissa Sanchez-Finance we got er done. Would highly recommend this trio to anyone. I was taken care of and very impressed. More

Beautiful cars, Humble people Lee Kemick was an amazing guy. Very friendly, humble but so classy and professional. I'd recommend this fine dealership any day because of this amaz Lee Kemick was an amazing guy. Very friendly, humble but so classy and professional. I'd recommend this fine dealership any day because of this amazing salesman. If anyone wants to buy a Mercedes, Lee Kemick is definitely the man to talk to. He'll be fair and take great care of you! More

Excellent Buying Experience Best auto buying experience ever! The sales staff was incredibly professional, respected me and more importantly my time. Purchased an SL550 from Sa Best auto buying experience ever! The sales staff was incredibly professional, respected me and more importantly my time. Purchased an SL550 from Sales Manager Lee Kemick and after that experience I would not go anywhere else! The deal time and delivery of the vehicle was the shortest I have ever experienced. Lee under promised and over delivered on everything we discussed from car price to delivery time, to the extra marketing goodies he gave me on the way out the door. More

Used to hate car shopping Just bought a Benz from Lee Kemick and really appreciated him and the way this dealership conducted business. I hate car shopping but this one change Just bought a Benz from Lee Kemick and really appreciated him and the way this dealership conducted business. I hate car shopping but this one changed my mind. First painless car buying experience in years. Their honest straightforward manner and courtesy was refreshing. I'll be back! . . More

Awesome sales people These guys are awesome and so accomodating. They will work with you to make sure that you leave with a smile on your face. Joe Galvez was so friendly These guys are awesome and so accomodating. They will work with you to make sure that you leave with a smile on your face. Joe Galvez was so friendly and Mr Lee Kemick did his best to make me feel home and make sure that I am so satisfied with the deal I got. These guys care so much about the customer. I would reccomend dealing with them if you want your CPO benz More

Great service, lowest price of three bids, and quick Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and f Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and fixed my car while I waited in time for me to pick up my kids from school. Greenway's bid beat two other "non-dealership" MB repair shops' quotes and the final price was actually lower than Stephen's original winning quote. What a nice surprise! Plus the other shops were going to make me leave my car all day and Greenway fixed it in an hour. A great experience in a pleasant environment. And Lee showed me some beautiful Certified Pre-owned cars while I waited. I want them all! Thanks guys for a great experience and for not breaking my bank account. You're the best! More

Wonderful experience buying a preowned vehicle Could not have had a better experience buying a preowned vehicle from Mercedes Greenway. From the salesman, Harshad Patel, to the preowned sales manag Could not have had a better experience buying a preowned vehicle from Mercedes Greenway. From the salesman, Harshad Patel, to the preowned sales manager, Lee Kemick, they went way above and beyond to make sure that the 2012 car I was buying had every single thing done, service-wise, to make it reliable and perfect for me to take at delivery. No hassle, no pressure. Lee walked me through all the things I needed to know about how the dealership solidly backs its preowned vehicles to make a customer feel confident, even vehicles like the one I purchased, that aren't Mercedes. Harshad was there for me every step of the way. The financing and extended warranty were easily done with the finance manager, and everything was explained clearly. I couldn't be happier at the way I was treated. I didn't know anyone there when I walked in the door, that's why I am so impressed. Lee and Harshad have made me one happy customer! More

Lousy Extended Warranty Sales Tactics Exceeding expectations and building relationships is just a message on their keychains, not something they believe in. My wife bought a used 2012 C250 Exceeding expectations and building relationships is just a message on their keychains, not something they believe in. My wife bought a used 2012 C250 with Hector and he was great (though he no longer works there). When came the time where the Finance Manager Will tried to sell the extended warranty, my wife politely declined. A month later, we received paperwork stating that we have signed up for an extended warranty. So we sent him an email to rectify and adjust our account. He attempted to make another sales pitch, while ignoring that he tricked my wife into signing the papers. We asked him to simply cancel the warranty. One month goes by without a reply from him. We sent him another email and finally replied and said he will escalate the issue and have it canceled asap. We have now waited ANOTHER month and still no answer, no follow-up, nothing. During that time, we called Client Care several times and they too have tried to contact Will at the dealership. We bought the car in May and we are now in August and still no words from Mercedes-Benz of Greenway. Looks like social media is the only way to get them to answer since it's public and more embarrassing. Let's see if it works. More

Bait and switch I looked at a brown 2014 GL 450, fully loaded with all options for $62,000.00. When I arrived, Larry showed me the car but it had a a sold tag on it I looked at a brown 2014 GL 450, fully loaded with all options for $62,000.00. When I arrived, Larry showed me the car but it had a a sold tag on it. None the less, he tried to sell me the car. Mysteriously, they lost the key to the car and couldn't test drive it. Three hours later, the assistant manager stopped the whole deal and stated that the car was "promised" to someone else but might be available if first buyer declined. They tried to sell me other cars, but I declined. After I left, I called the GM Jeff Snyder to complaint about the deceit, but he did not call beck. I was so disgusted with their sales tactics, I complained to the Better Business Bureau. DO NOT PATRONIZE THUs DEALERSHIP More