Mercedes-Benz of Houston Greenway

the management is disreputable, non responsive and uncaring We bought a used vehicle and drove away to another state. All was good while we were there, promises, promises but no title was sent to our lender an We bought a used vehicle and drove away to another state. All was good while we were there, promises, promises but no title was sent to our lender and we never got out plates. We have called 5 times in 3 days and we get lots of yes sirs and yes ma'ams from the receptionist but NO ONE have called us back in 3 days time. Our litle paper plate that they stuck on the back of vehicle is now out of date and so our vehicle is illegal on the road and we can not get anyone at the dealership to even talk to us!!!! Tony Carter, our salesman was great tho, a prince among thieves. More

Unethical Business, upper management is a joke A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t take responsible for their staff action and blamed it on the customer. You should avoid this dealership. Upper Management is a joke and unreasonable. Bring your business somewhere else. I bought my car brand new at the Mercedes Benz (MB) of Houston Greenway Dealer. I brought my car to Mercedes Benz of Houston Greenway Dealer for the Glove box compartment door repair. When I got the car back almost a week later, my wife called me at work and told me that Mercedes Benz Technician at the dealer broke off the air freshener on the vent and some sense oil drifting down on the radio unit. My wife told me to complaint with the dealer because she loves that air freshener and they aren’t cheap either. I told her to clean the sense oil up and get a new freshener because I don’t want to bring to the dealer for the small thing. Unfortunately the sense oil caused one of the buttons (#3 button) on the radio stuck (cannot press down). The radio is working fine. My wife doesn’t use the radio that much and if she needs to change the radio station, she uses the button control on the steering wheel. With that said we didn’t realized one of the buttons on the radio was stuck until later on. Keep in mind that the radio system is working fine; it just that number 3 on the radio was stuck due to the sense oil. So when I found out the button is stuck, I brought the car to the dealer to get the button UN-Stuck. I told the MB Service Manager (I think his name is Eriek) about the incident and let him know that one of the MB Technicians broke the air freshener when he repaired the glove compartment and caused the oil to leak onto the button. The manager told me that there is no way that the Tech fixing the glove compartment would knock off the air freshener. I told him that the air freshener is right near by about 3 inches (3”) away from the glove compartment door. So the manager told me that he wants to discuss the incidents with his team. A few hours later the manager told me that in the MB Owner Manual stated that I should not put any Sense Oil in the vehicle and it was my fault to put the sense oil in the car, therefore, it’s not cover by warranty to get it fix. I was so mad, because MB employee broke the air freshener that caused the oil to leak. If I broke the freshener I don’t mind to pay for the fix. The Manager still insisted that because I put the freshener there in the first place and the manual said you should not use any sense oil. I asked the manager that the manual also said don’t drive the car through high water, so if MB Technician drives the car through high water is it stills my fault? After all, it was his staff that broke the air freshener which caused the sense oil to leak in the first place. The Dealer should step up and responsible for their actions instead of blaming on their customers. So now I’m stuck with a stuck button radio. I will continue to fight and hope the dealer is doing the right thing. More

Stop blowing my phone up Although I ultimately purchased the Lexus LS 460, I was considering Mercedes seriously. However, after the salesman insisted on my phone number to pr Although I ultimately purchased the Lexus LS 460, I was considering Mercedes seriously. However, after the salesman insisted on my phone number to prepare some quotes in their system they called me 4 times in two days. Even worse, one call was while I was at the dealership discussing the car. The total lack of respect for my request not to cal my cell, led to my blocking their number and I did not further consider the Mercedes. Unlike the Lexus dealer, Mercedes of Greenway, in my experience, are just another bunch of overly aggreesive car salesmen, long and sales pressure and short on product knowledge and any respect for customers. More

Dennis Fredericks shady used car salesman Dennis Fredericks as a Sales Manager is an unethical liar who within any regulated industry would have been reprimanded and fired long ago. Have voice Dennis Fredericks as a Sales Manager is an unethical liar who within any regulated industry would have been reprimanded and fired long ago. Have voice recording of a Sales Person saying one thing and the Manager - Dennis Fredricks another. Upper management have no concerns with complaints and will not act upon them or even entertain them. Avoid this dealership and dealings with Dennis Fredricks at all costs!!! More

Great service Great customer service experience. Alex Star was a shining star and I was very satisfied with my dealings with him and the service department who went Great customer service experience. Alex Star was a shining star and I was very satisfied with my dealings with him and the service department who went above and beyond. Thank you! More

Jim Bui is a great salesman Jim is a great assit to this dealership, he is very genuine, attentive to the customer needs and most importantly brings the customer in with a sense Jim is a great assit to this dealership, he is very genuine, attentive to the customer needs and most importantly brings the customer in with a sense of trust and confidence that is rare to find. Thank you very much Jim for your incredible efforts, I will sure recommend you to my family and friends and I am sure that we will allot of future fortuinate oprotunities, Best regards! More

I feel that I was ripped off !! I drove my slk230 in for an estimate on what it would take to repair the retractable roof; it would not go down. took the car in 2 p.m. on Tuesda !! I drove my slk230 in for an estimate on what it would take to repair the retractable roof; it would not go down. took the car in 2 p.m. on Tuesday, got it back 10 a.m. Friday. $119 for the estimate, which was for $8000. Jay told me most of the hydraulic cylinders were bad, the hydraulic pump motor was shorted, and a switch was bad. he felt replacing the ruined headliner could be thrown in for that price. i took it to my regular mechanic, he kept it two days, and returned it to me repaired. the cost was $7000, but for that i got: two of the five hydraulic cylinders replaced (retractable top now working) supercharger for the engine replaced serpentine belt replaced all idler pulleys replaced headliner replaced overflow tank for the radiator replaced I do not believe that the service rep I was dealing with ever had his mechanic even examine my car. I think he was just trying to give me a high enough cost to drive me away from the dealership, and for that effort, he got to keep $119 of my money. More

Sales Dept Mr. J. Bui was punctual we had a 5:30 appointment. The car was immaculate. He was attentive , and knowledgeable.This was the best car buying exp I ha Mr. J. Bui was punctual we had a 5:30 appointment. The car was immaculate. He was attentive , and knowledgeable.This was the best car buying exp I have had .I recommend him and the dealership for your next car purchase. , More

Amazing from start to finish!! Alex Star was amazing! Came to the dealership a few weeks prior to purchasing my new car and met Alex. He was informative, welcoming and NOT pushy. We Alex Star was amazing! Came to the dealership a few weeks prior to purchasing my new car and met Alex. He was informative, welcoming and NOT pushy. We went on a test drive and he was very knowledgeable about the car. Didn't end up purchasing the car that day but a few weeks later when I was ready, I called him and he immediately knew who I was. I showed up at the dealership that afternoon and the car was ready for me. The short time I was there, he was friendly, genuine and was honest with me the entire time. Less than 2 hours later I was out the door with keys to my new GLK. He followed up with me 2 days later to check in and see how I was enjoying my new car. I work for a company that is known for customer service so my expectations are high and Alex delivered. Alex is the reason I will be back and I will tell anyone interested in buying a new car to go visit my new friend. Thank you, Alex for giving outstanding customer service. More

Buzz kill We just purchased a preowned vehicle and after three weeks of ownership, would you believe the dealership called us and told us it was urgent for us t We just purchased a preowned vehicle and after three weeks of ownership, would you believe the dealership called us and told us it was urgent for us to come in and re-do the contract because they made a mistake on our financing and now want to charge us a higher interest rate? Yes, I am a real buyer and YES I am highly insulted that they even had the audacity to think they could call me with regards to an issue that clearly sounds like an internal issue to me... Not sure the contract has a clause stating that seller retains the right to change terms at any time, thus requiring the buyer to come in and sign new paperwork with different terms. Sounds like they're itching for bad publicity from reading their other reviews, too. I do not blame my salesperson for this - therefore I will not mention his name. The management botched this and they need to do the right thing, which is to fix it and "IF" for some reason they needed to have a different contract signed stating the EXACT SAME bottom line, then they might want to handle the situation with a little more class as far as their customer facing lingo is concerned. Having the sales guy call us and leave a message to call - it's urgent - and then nervously tell us everything has changed is really cowardly, pathetic, and unethical..... bad business!!!! More