Mercedes-Benz of Houston Greenway

Service Department and Managers UNRESPONSIVE When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was to When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was told the service would take 2-3 hours - I was called that it was complete after 7 hours! However, they recommended an additional bulb change. I approved it and was told to be on my way as this was a quick fix and the car would be ready upon my arrival. 3. Once I arrive I had to wait for 1.5 HOURS before my car was ready - this is now 8.5 hours for a regular service!!!!!! While waiting I approached the service desk 3 times to inquire and each time I was told it would be another 10 minutes or so. 4. After paying my bill I discovered that the $50.00 discount I had turned in for the service had NOT been applied 5. After the service I was emailed by Tammy Jackson saying I would receive a customer service feedback from Mercedes Benz AND that she would contact me the day it was sent. I replied to her email with the above notes requesting a conversation. I sent 1 reminder that I wanted to speak with her as well as left 2 voice mail messages. 6. After over 45 days of NOT receiving the survey NOR hearing from Ms Jackson I called and asked to speak to the GM. I had to leave a message. The message was returned after a few hours by a Mr. Jose who asked to look into the matter and get back to me - which may take as much as 7 days. That is close to 14 days ago at this point. 7. Today I called and again asked to speak to the GM to ensure he is aware that the staff DO NOT return phone calls NOR Emails within a timely manner nor when they say they will. I was low and behold connected to Ms. Tammy Jackson who explained to me that the reason she had not called back is that Mr. Jose had said he would and was now inquiring if he never called me. For a Mercedes-Benz dealership I would give them a NEGATIVE rating IF I could on this site as well as others More

Fantastic quick purchase Sharp, motivated. Ambitious. Describes my sales experience with Alex star. This man worked hard to get me in a car within maybe a hour in half. Nice, Sharp, motivated. Ambitious. Describes my sales experience with Alex star. This man worked hard to get me in a car within maybe a hour in half. Nice, helpful. Suggestive. right when we sat down he was quick with a game plan on budget, year, model. I left satisfied and it wasn't worried signing the papers like some other salesman maybe leave you feeling. Works very fast. This guy hustles hard for your statisfaction. More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPA MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPAIRS WERE MISDIAGNOSED BY MERCEDES -GREENWAY, AND KEPT MY INSURANCE FROM ACCEPTING THE REPAIRS RELATED TO AN ACCIDENT. THE ATTORNEY GENERALS OFFICE CONSUMER DIVISION IS HANDLING THE MEDIATION OF THIS COMPLAINT, More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FO MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FOR SOME OF THE REPAIRS, BUT POOR WORKMANSHIP, LEFT MY CAR LEANING TO THE LEFT. WHEN TAKING THE VEHICLE TO A DIFFERENT DEALERSHIP, SEVERAL ITEMS DENIED BY MERCEDES GREENWAY, WERE TAKEN CARE OF AND FIXED BY Y INSURANCE COMPANY. MY SL500 IS NOW IN MUCH WORSE CONDITIONS THAN BEFORE MY REPARS AT MERCEDES GREENWAY. I AM SEEKING MEDIATION WITH THE TEXAS ATTORNEY GENERALS OFFICE. SOME OF MERCEDES WRITTEN DIAGNOSTICS ARE VERY RIDICULOUS, AND OVERTURNED BY OTHER MERCEDES DEALEERSHIPS. More

BETTER THAT I EXPECTED I went to Greenway Mercedes just to look around and get some info on used Mercedes and ongoing maintenance costs expecting to be treated like a stray I went to Greenway Mercedes just to look around and get some info on used Mercedes and ongoing maintenance costs expecting to be treated like a stray dog or pauper infringing on some sacred oasis only for the rich and influential of Houston and the surrounding posh neighborhoods. Fortunately what I found was not at all what I was expecting, instead I met a young man named Mike Watkin who met me in the used car area, got me a cold bottle of water on a smoldering hot Houston evening and proceeded to walk around the lot with me answering questions and proposing different cars for me to look at and drool over. A couple of times he excused himself to go inside to look for some other possibilities that had just come in and we're not prepped to go onto the lot yet. Once I found a very beautiful Mercedes which I knew I could never afford Mike suggested that we see what could be done it and to look for some other hidden jewels he had discovered. It was a very cordial, friendly, respectful, professional and nice experience when I had expected so much less. I have since returned to purchase my dream car having to admit that so far it has been to date one of the nicest car buying experience I have had in many years. I might even return to buy another Mercedes for my wife as we'll next week, time will tell. I will be returning and sending my friends there if this dream relationship continues to surpass my expectations. Q More

THE WORSE TREATMENT OF A SL500 AND THE OWNER MOST NEGATIVE TREATMENT AND WORSE SERVICE IMAGINABLE. MERCEDES LIED ON THE COMPUTER ASESSMENT OF REPAIRS TO THEIR ADVANTAGE, ON SEVERAL DIFFERENT MOST NEGATIVE TREATMENT AND WORSE SERVICE IMAGINABLE. MERCEDES LIED ON THE COMPUTER ASESSMENT OF REPAIRS TO THEIR ADVANTAGE, ON SEVERAL DIFFERENT ISSUES, THE MOST UNBELIEVABLE TREATMENT OF A SENOR CUSTOMER KEEO TRACK OF THE COMMISSIONER OF INSURANCE OF THE STATE OF TEXAS HADNDLING THIS COMPLAINT More

Great experience I have been buying cars for 50 plus years, some new, some used. With only two exceptions I would have rather had root canal surgery. I cannot unders I have been buying cars for 50 plus years, some new, some used. With only two exceptions I would have rather had root canal surgery. I cannot understand why most (it seems) salesman use the same old tired and abusive tactics to part you from your money., From the start, my dealings with Mike Watkins and his sales manager couldn't have been more professional and cordial. He treated us with respect and was very knowledgeable of his products. The car came with a 60 day limited warranty. The day after we drove 125 miles home with it, we discovered that the six CD changer did not work. I read the warranty word for word and I don't believe that they were responsible for my problem. But I was told to bring it in the next day and they would take care of it. Long story short, they kept it for the better part of two weeks, having to order a very expensive part to make it work. While they were poking and prodding the innards a "small oil leak" was found. Mike said that I would probably never notice it but they were going to make it right. It turned out to be a very simple solution. To sum it up, if you are in the market for a higher end vehicle and want to deal with someone that is really good at his job, and who it became evident to me, has the backing of management, Mike Watkins is your guy. The difference between the treatment and service I got at Mercedes-Benz Greenway with MIke and what I experienced with Momentum BMW was absolutely night and day. More

The service department lost our key. Our adviser Kevin said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remember said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remembered which employee initially tagged our key and then directed me to the parts department to purchase a new one. More

In all my years of buying cars, I never would have described the experience as a pleasure until now. It truly was a wonderful experience with Navid Showai at Mercedes Benz - Greenway. Since I was a described the experience as a pleasure until now. It truly was a wonderful experience with Navid Showai at Mercedes Benz - Greenway. Since I was a returning customer - although my old Mercedes was 12 years old - we chatted about the car I was interested in. When Navid learned that my long-term service adviser was no longer with the dealership, he tracked him down for me so I could thank him for his previous service. Navid also worked to get the best deal possible and followed up with me after the purchase to be sure all was well. You will be in good hands if you ask for Navid. More

Brandon Deere, my Sales Rep at Mercedes Benz Greenway in Houston, is awesome! He has proven to be a man of integrity, honesty and has a tremendous work ethic. Many say they care about their customers, Brand Houston, is awesome! He has proven to be a man of integrity, honesty and has a tremendous work ethic. Many say they care about their customers, Brandon has proven that he does. He and the staff at Greenway have been extremely helpful throughout the buying process and even afterwards! In short, I was faced with a rare mechanical issue with my 2007 MB E-Class 4Matic. The repairs were not covered by warranty, therefore I was literally stuck with a cost of over 1000 bucks. And this was within 60 days of purchase! There was nothing legally binding that would hold MB responsible for the repair. Brandon felt my pain and took it upon himself to plead my case with his superiors. Needless to say, they agreed to cover the cost of repair! I thank God for Brandon and the team at MB Greenway! More