Mercedes-Benz of Houston North

Michael is a great service advisor. He has provided consistent excellent service. We've never had an off moment let alone a bad experience. He always communicates. He keeps us updated. He has provided consistent excellent service. We've never had an off moment let alone a bad experience. He always communicates. He keeps us updated. It's been our experience that vehicle repairs can be a dreaded must do item. We haven't felt that way about service with Michael and the team. From the amazing greeters to the technicians. Top notch for sure. More

The service advisor ( William Cook )was very professional from start to finish,,, he was very helpful , knowledgeable and kept my wife and I updated about her vehicle! Very kind,, and generous person,, Merc from start to finish,,, he was very helpful , knowledgeable and kept my wife and I updated about her vehicle! Very kind,, and generous person,, Mercedes Benz dealership should be proud to have a great guy like William on their team!! Thanks William More

I did service A of my 2020 MB GLE350 at this dealership in June 2025. Later I discovered they used not approved by MB oil spec for the vehicle engine oil during the oil change. Per invoice dealership used in June 2025. Later I discovered they used not approved by MB oil spec for the vehicle engine oil during the oil change. Per invoice dealership used 000-989-83-01-USB 9 MB Genuine engine oil 5W-40, Oils spec MB 229.5, which is not correct one for vehicle/engine. I contacted service director Jason Fleeks several time by email and contact form on their website with nor response. I did call him him by phone and was told by staff he is too busy. I did contact service advisor Michael Huerta and explained about the issue and was told it’s the oil they used for most vehicles and it’s as advised by Mercedes Benz. When I told him the MB issued approved oil Sheet 223.2 list the oil they used as not approved for the car, he repeated it’s what was MB told them to use and the dealership has no issues with it. Mercedes Benz of North Houston failed on its web page states: “Why Mercedes-Benz Service We know servicing your vehicle is just another chore, which is why the team at Mercedes-Benz of Houston North is dedicated to making the process as streamlined and worry-free as possible. From our factory-trained and certified TechXperts to our state-of-the-art service center, we will fix your car right, getting you back on the road and Driving Safe.” Such a nice words, but used wrong oil for oil change and do not take any responsibility for it and not proposing any solutions to resolve their own mistake, it’s the best customer service they can deliver. More

Professional and accommodating. I never feel pressured, only guided on what is best for my career! I never feel pressured, only guided on what is best for my career! More

I had an exceptional experience with the service department at Mercedes-Benz North Houston. From start to finish, the level of professionalism, communication, and customer care was truly outstanding department at Mercedes-Benz North Houston. From start to finish, the level of professionalism, communication, and customer care was truly outstanding. A special thank you to Jason, the manager, and Michelle, my service advisor, for going above and beyond to ensure everything was handled perfectly. They took the time to explain the process, kept me informed every step of the way, and made sure all of my concerns were addressed promptly and thoroughly. What really stood out was their commitment to customer satisfaction. Jason and Michelle didn't just meet expectations they exceeded them. Their attention to detail, responsiveness, and genuine willingness to help made the entire experience stress free and enjoyable. It's rare to find a team that cares this much about their customers and takes such pride in delivering top-tier service. Mercedes-Benz North Houston is fortunate to have professionals like Jason and Michelle representing their service department. I highly recommend them to anyone looking for exceptional service and a dealership that truly values its customers. More

Thank you to Michelle who was very knowledgeable and help me to understand what services I needed for my car. I felt like my concerns were heard. Also the staff was very friendly and acknowledged me as well me to understand what services I needed for my car. I felt like my concerns were heard. Also the staff was very friendly and acknowledged me as well they made sure I was taken care of!!! The music was amazing too!!!! More

Very pleasant and extremely helpful. No questions were too small. From booking appointments to the last detail treatment of customer top rated. No questions were too small. From booking appointments to the last detail treatment of customer top rated. More

I was greeted promptly and quickly connected to my service advisor, Claude. Claude got my service set up and my loaner car and I was on my way. My vehicle was returned very clean inside and out! I app service advisor, Claude. Claude got my service set up and my loaner car and I was on my way. My vehicle was returned very clean inside and out! I appreciate the car wash! All in all , a pleasant experience! More

Repaired everything like they said, all good, that is all, all done, 15 words ok all, all done, 15 words ok More

Very courteous and help. Went above and beyond to research and correct an error made on the previous service call. Went above and beyond to research and correct an error made on the previous service call. More