Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Houston North
Houston, TX
773 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 773 reviews
May 15, 2026
My service Advisor Will was fantastic! He was helpful and efficient- employees like him are the reason we keep doing our services at Mercedes. Thank you! He was helpful and efficient- employees like him are the reason we keep doing our services at Mercedes. Thank you! More
by Adrimonmor910
Employees Worked With
Will
May 15, 2026
Mercedes-Benz of Houston North always delivers quality customer service. They respond immediately to the customer’s needs and concerns. customer service. They respond immediately to the customer’s needs and concerns. More
by Dilstokes
Employees Worked With
Claude, Jason & Tony
May 13, 2026
Service from xxxx, put a 12 inch crack in windshield, tried to let me drive off , insulting my intelligence by thinking I would not see a 12 inch crack. Then tried to deny it-the first thing thet did whe tried to let me drive off , insulting my intelligence by thinking I would not see a 12 inch crack. Then tried to deny it-the first thing thet did when I arrived was take pictures of the car, clearly showing windshield was perfect-made me wait over an hour while they viewd cameras trying to get out of it - no integrity or honesty at all, basically treated me like I was a liar and stupid. Never offered to comp me for the inconvience, never apologized or admitted they broke the windshield. Car will never be the same, what else are they being dishonest about? Now I no longer have a factory installed windshield, God only knows what they will break replacing it. Begrudgingly gave a loaner and basically said if I put a fingerprint on it I would be billed - so got a loaner I am afraid to drive, they can break my car but God forbid I get a drop of mud on the loaner. I will never buy another mercedes, the 2026 loaner is worst car I ever encountered, no fuel gauge, no clock, tried using the digital manuel but impossible to use. Spoke with techs but still could not find fuel gauge, after pushingbuttons for 5 minutes, finally saw a tiny thin line hidden at the very bottom left corner with a tiny picture of a gas pump - how can you over complicate somethin as simple as a fuel gauge - have to be a software engineer and computer programmer just to check the fuel, and turn signal hidden by steering wheel, not even a clock, I hate these cars, stupid beyond belief. Now my car will never be the same, I don't even want it now. Only 60000 miles and over $20000 in maintenance, mercedes is a piece of junk - I have a ford with 380000 miles and have spent less than $5000 on maintenace - 3 Jaguars and never spent that much. Doubt I will go back to this dealer - tried to get over on me when they cracked the windshield, never offered to discount the service for the inconvenience -1 hour service turned into 5hours - asked for the special discount as advertised, they tried to get out of that also. Service tech looks like a Hells Angel prospect, I never want to see this place again. Overpriced, over rated, Better off with a Toyota More
by ronkirkland9
Employees Worked With
Unknown
May 12, 2026
It’s always clean. The crew is warm and welcoming you when you drive up in your car. The snacks are delicious and there for you if you have a long wait. The manager an The crew is warm and welcoming you when you drive up in your car. The snacks are delicious and there for you if you have a long wait. The manager and assistant manager were so rewarding to me. They were God sent to me the day I pick up my car from being service. Thank you all very much!! More
by Charlotte
Employees Worked With
Can’t think of no names. I left my paper in sales.
May 05, 2026
Clean Professional Inviting This was one of the easiest and simplest experiences and everyone came out to greet me. I had just got off work was so tired but I left with a new car. My salesperson Gazziz lis and simplest experiences and everyone came out to greet me. I had just got off work was so tired but I left with a new car. My salesperson Gazziz listened. He wasn’t pushy but he got me the best deals for what I wanted to fit my lifestyle. I’m going to be a GlamMa in July (20)th with my first granddaughter. This is good business. More
by Allison Madison ( Wilson)
Employees Worked With
Gazziz
April 29, 2026
As always, Mercedes Benz North consistently provides exceptional professional service. Great customer service. Always making the customer feel valued. exceptional professional service. Great customer service. Always making the customer feel valued. More
by Proud Customer
Employees Worked With
Claude
