Mercedes-Benz of Houston North

Excellent experience I have no complaints. Izaiah was very helpful, got me taken care of and got my vehicle back very quickly 😁 very much recommend them I will be back! (Great first experien Izaiah was very helpful, got me taken care of and got my vehicle back very quickly 😁 very much recommend them I will be back! (Great first experience) More

I always have a great experience when I visit. The customer service is exceptionally awesome. The customer service is exceptionally awesome. More

Great customer service, very attentive, informative and went over every pros and cons of repairs and upgrades. went over every pros and cons of repairs and upgrades. More

Fast. . honest.. and took good care of my vehicle.. before getting it back they washed it and kept me informed every step of the way. . honest.. and took good care of my vehicle.. before getting it back they washed it and kept me informed every step of the way. More

Excellent job done from beginning to the end love everything that was done thank you for your service everything that was done thank you for your service More

Great service dealership very customer service oriented, good communication and they are always putting the customer first. good communication and they are always putting the customer first. More

My service Advisor Will was fantastic! He was helpful and efficient- employees like him are the reason we keep doing our services at Mercedes. Thank you! He was helpful and efficient- employees like him are the reason we keep doing our services at Mercedes. Thank you! More

Mercedes-Benz of Houston North always delivers quality customer service. They respond immediately to the customer’s needs and concerns. customer service. They respond immediately to the customer’s needs and concerns. More

Great customer service. Hai was awsome on getting my car serviced his cuatomer aervice skills are awsome Hai was awsome on getting my car serviced his cuatomer aervice skills are awsome More

Service from xxxx, put a 12 inch crack in windshield, tried to let me drive off , insulting my intelligence by thinking I would not see a 12 inch crack. Then tried to deny it-the first thing thet did whe tried to let me drive off , insulting my intelligence by thinking I would not see a 12 inch crack. Then tried to deny it-the first thing thet did when I arrived was take pictures of the car, clearly showing windshield was perfect-made me wait over an hour while they viewd cameras trying to get out of it - no integrity or honesty at all, basically treated me like I was a liar and stupid. Never offered to comp me for the inconvience, never apologized or admitted they broke the windshield. Car will never be the same, what else are they being dishonest about? Now I no longer have a factory installed windshield, God only knows what they will break replacing it. Begrudgingly gave a loaner and basically said if I put a fingerprint on it I would be billed - so got a loaner I am afraid to drive, they can break my car but God forbid I get a drop of mud on the loaner. I will never buy another mercedes, the 2026 loaner is worst car I ever encountered, no fuel gauge, no clock, tried using the digital manuel but impossible to use. Spoke with techs but still could not find fuel gauge, after pushingbuttons for 5 minutes, finally saw a tiny thin line hidden at the very bottom left corner with a tiny picture of a gas pump - how can you over complicate somethin as simple as a fuel gauge - have to be a software engineer and computer programmer just to check the fuel, and turn signal hidden by steering wheel, not even a clock, I hate these cars, stupid beyond belief. Now my car will never be the same, I don't even want it now. Only 60000 miles and over $20000 in maintenance, mercedes is a piece of junk - I have a ford with 380000 miles and have spent less than $5000 on maintenace - 3 Jaguars and never spent that much. Doubt I will go back to this dealer - tried to get over on me when they cracked the windshield, never offered to discount the service for the inconvenience -1 hour service turned into 5hours - asked for the special discount as advertised, they tried to get out of that also. Service tech looks like a Hells Angel prospect, I never want to see this place again. Overpriced, over rated, Better off with a Toyota More