Mercedes-Benz of Houston North

Salesman was unbeatable! Finance dept were miracle workers! Service dept were more than helpful! Thank you for caring! Finance dept were miracle workers! Service dept were more than helpful! Thank you for caring! More

Service appointment was easily scheduled and on time. Service advisor and technician were very professional and resolved the problem within minutes. Service advisor and technician were very professional and resolved the problem within minutes. More

This dealership is professional it give you the time seek your wants and needs in a vehicle. your wants and needs in a vehicle. More

Very professional and eager to meet our needs. Dali the sales manager was very helpful in putting our deal together. Dali the sales manager was very helpful in putting our deal together. More

Forrest,Sunny and Ace they are been so helpfull. They provide me an excellent customer service. They provide me an excellent customer service. More

I took my EV in for a recall which the letter said the vehicle could catch fire while driving or parked! When I called and set the appt with Jason Fleet I was told I could get a loaner car if it took over vehicle could catch fire while driving or parked! When I called and set the appt with Jason Fleet I was told I could get a loaner car if it took over an hour. Upon arrival I waited 15 minutes, the service advisor, Iziah,approached chewing on food. I asked did I interrupt his lunch and he said no he was on a break. Very unprofessional! When I was told they did not know how long it would take they had a loaner but I need to pay $150. This was not discussed with Jason. I requested to use two credit cards and was told they could not accept two cards and I asked for the manager but never saw him who happened to be Jason. MB North allowed me to leave in a car that was deemed very dangerous. I've purchased/leased 4 Mercedes from MB North and never will I ever go back to this dealership. I called up another MB dealership, took my car in and in 20 minutes the recall item had been repaired. Over the years I've witnessed Mercedes Benz North change from being a great dealership to one of unprofessionalism, constant change in employees, and management. Mercedes Benz North needs to do better. More

First Class Treatment as soon as you pull up. Nestor was awesome with the customer service and communication. Great business to get your car services.. Nestor was awesome with the customer service and communication. Great business to get your car services.. More

Couldn't have asked for a better sales experience. Shayan was amazing, and everyone did what they had to do to get me into my vehicle. Shayan was amazing, and everyone did what they had to do to get me into my vehicle. More

The dealership, atmosphere and staff were awesome and worth the experience especially having Vernise Hunter as the sales person. She is hands down the best car sales person we have ever dealt with. From worth the experience especially having Vernise Hunter as the sales person. She is hands down the best car sales person we have ever dealt with. From the very moment she introduced herself we felt relieved by how she represented herself with great pride and professionalism. She never once pressured us and made sure we enjoyed the buying experience. She made herself available for every test drive and was a wealth of knowledge when it came time to explain features, price, vehicle choice and all they offered. She is a great sales person, we changed our minds a couple of times, but once we decided on what we wanted, she found options at her location and their other locations. Our experience with her was phenomenal and would definitely recommend her to friends and family. More