Mercedes-Benz of Hunt Valley

I found a 22 MB GLC 300 at this location that I was interested in. I drove over 2 hours to see the car. I was met with disrespect and condescension from Tony, the sales manager. The sale ended with app interested in. I drove over 2 hours to see the car. I was met with disrespect and condescension from Tony, the sales manager. The sale ended with apprehension because I asked for a price reduction due to an accident on the CARFAX. He asked if I had seen the price before I drove there. I affirmed, and he followed up with, “Then why did you drive over 2 hrs to our store? Throughout our conversation, he tried to be a pushover. This kind of attitude doesn’t sit well with me. So I took my leave and worked with another AutoNation dealership CLOSER to me to acquire the same car. I’ve owned several MBs and worked with several MB dealerships; this is by far the worst one I’ve been at based on my interactions with Tony. I probably might have gotten a better experience with a different associate. More

I have been doing business with this store for 15+ years. I have bought a MB from every dealership in the state of MD. I have remained loyal mainly due in part to my Service Advisor-Sam W. He knows more than I have bought a MB from every dealership in the state of MD. I have remained loyal mainly due in part to my Service Advisor-Sam W. He knows more than most of the salespeople about these cars/trucks- Pros/Cons. His advice, communication and customer care are unparalleled. He referred me to their top sales guy years ago, Sam M. Just recently, Sam W thought it best to reinvest in another GLS versus good money into bad for my '17 GLS 550. I was in for service, and karma had Sam M at Sam W's office. A brand new GLS 450 was in the service bay, and the next thing you know, Sam M started working on the "deal"! He told me to come in, and Steve(Sales Mgr) will not let me leave without this new truck! Together, they got me the deal of a lifetime right in time before the lease incentives went away after this month, and before the pricey tariffs! Sam W & Steve have a great deal of integrity and if you prefer the soft sales approach, these guys will kill you with transparency, making buying a $100K truck seamless! Thanks, HV Team !! Best, Chris L More

Came in to look at this used car and was met with Justin. He had reached out a couple days prior to schedule an appointment after expressing interest online. He even emailed me a short video of the car . Dro He had reached out a couple days prior to schedule an appointment after expressing interest online. He even emailed me a short video of the car . Drove perfectly, extremely low mileage. The car was a great deal. The process was quick, 2-3 hours, experience was great! He was even cool enough to drive with me back home to grab something - in the car i would be buying. That was the real test drive definitely recommending Mercedes-Benz of Hunt Valley. Thanks Justin and Khaliq! More

Justin was awesome and he's the best sales person have ever met. He would make me give every member in there a 5star rating again and again!!!! ever met. He would make me give every member in there a 5star rating again and again!!!! More

I had the pleasure of having Jennifer Magee is my sales person had a great experience with her. The finance guy however, was very unpersonable. Did not like doing business with him. When I’m ready for anot person had a great experience with her. The finance guy however, was very unpersonable. Did not like doing business with him. When I’m ready for another car, I will definitely see Jennifer again. More

Amazing service as always, very thorough. Service department is always excellent and Sam is a great service advisor! Service department is always excellent and Sam is a great service advisor! More

Great service. My service advisor Sam always provides exceptional service and knowledge 9f my vehicle My service advisor Sam always provides exceptional service and knowledge 9f my vehicle More

I have been so pleased with the service received by my advisor Sam Wu at Mercedes-Benz Hunt Valley. I had purchased a low mileage preowned AMG EQE out of area and had some initial issues which needed to advisor Sam Wu at Mercedes-Benz Hunt Valley. I had purchased a low mileage preowned AMG EQE out of area and had some initial issues which needed to be addressed. I am extremely particular about my vehicles and was unsure of where to take it initially but am so glad I found Sam. He was very professional, knowledgeable, patient, and thorough in correcting my problem. It is so great to know that there are still people in this world who care about what they are doing and want to do a good job for their customers!!! More

I’m so happy with my new purchase thanks Mercedes huntvalley Dwayne helped me with all of my concerns huntvalley Dwayne helped me with all of my concerns More

I had spoken with salesmen at multiple dealerships prior to contacting Dwayne Omafodezi at Mercedes-Benz of Hunt Valley. The dealership had the car I wanted ( a used BMW) and Dwayne made the process easy. to contacting Dwayne Omafodezi at Mercedes-Benz of Hunt Valley. The dealership had the car I wanted ( a used BMW) and Dwayne made the process easy. I live out of state, and communicated almost exclusively via text, which was my preferred method. I decided to purchase the vehicle and made arrangements to fly in. Dwayne picked me up at the hotel, and once at the dealership, the purchase process only took about 20 min to completion. The finance person was professional and helpful as well. I was presented with an optional extended warranty (which I declined), but was not pressured to purchase any add-ons. I had a check for the agreed upon amount, and there were no hidden fees. Again, the purchase took about 20 min, and the car was clean with a full tank of gas, ready with temp tag. I was very happy with the dealership and everyone I dealt with. I routinely read reviews to help me decide whether or not to use a businesses and/or purchase a product, but I never write reviews. I chose to write this review so anyone considering this dealership will have a recent/honest review to help them feel comfortable contacting Mercedes-Benz of Hunt Valley. More