Mercedes-Benz of Hunt Valley

Three different lease agreements were required to correct problems created during the business-office process. This was our household’s third vehicle from this dealership, and it will be our last. This wa problems created during the business-office process. This was our household’s third vehicle from this dealership, and it will be our last. This was not a lender-approval or credit issue. The transaction had approval. The problem was that the documents repeatedly contained terms or bloat outside the agreement that had been made. Each revision required another careful review before the deal was finally structured correctly. The same lack of verification appeared after delivery. The permanent registration remained outstanding as the temporary tag approached expiration. The vehicle was also delivered with wheel locks but without the corresponding key. That omission was discovered only when a tire needed repair and the wheel could not be removed. The central problem was not one person or one clerical error. It was a process that repeatedly required the customer to identify, document and pursue correction of the dealership’s mistakes. Prospective customers should compare every lease version with the original agreement, question unexplained additions or restructuring, retain complete copies of everything signed, track the registration independently and confirm that the wheel-lock key and all delivery items are physically present. The Mercedes-Benz vehicle is excellent. The transaction management and follow-through were not. More

The service department of Mercedes Benz of Hunt Valley has been the dealership that I have relied on for years. They have the best people providing unbelievable service. I wouldn’t take my vehicles anywhe has been the dealership that I have relied on for years. They have the best people providing unbelievable service. I wouldn’t take my vehicles anywhere else. More

John Hawkins intervened and played a key role in fixing my headlight which could not be fixed by the collision center. He is to be commended! my headlight which could not be fixed by the collision center. He is to be commended! More

Today, took 2026 Mercedes GLE 350 in for a 9-month check-up at the Dealership's recommendation. Car has 5585 miles. Review came back with critical concerns - failure, for the following items: Tires - check-up at the Dealership's recommendation. Car has 5585 miles. Review came back with critical concerns - failure, for the following items: Tires - rotate and balance Alignment, front and rear, check and adjust. Documentation is available upon request. When I confronted Hassan Kholfi, Services Dir, claiming to represent me and Eric Lynch, the Technician that prepared the report, about the necessity, they changed there tune and said, Oh, these are just recommendations for the future, not needed now. Not what was told to my wife via email when they estimated a service estimate for $475.99 DO NOT TRUST THIS DEALERSHIP!! Highly recommend avoiding this establishment. Regards, J. Greenberg More

Just had my first Service A maintenance. Sam was my Service Rep and did a great job explaining the service being provided. I bought my car a year ago and the sales rep was Justin. Your c Sam was my Service Rep and did a great job explaining the service being provided. I bought my car a year ago and the sales rep was Justin. Your corporation is fortunate to have these people working at this dealership!!!! More

I left my car for 5 days for a battery replacement. The service representative told me they found other problems as part of a mileage evaluation. Today I paid $3,200, initially needing only a battery. The service representative told me they found other problems as part of a mileage evaluation. Today I paid $3,200, initially needing only a battery. I got in the car still in the service bay and two warning lights appeared stating that anti collision driver assist was inoperative and that tire pressure varied among the 4 tires from 41 psi to 24 psi. NEITHER of these warning lights were on when the car was taken in. No one after charging $3,200 had even started the car to see these warnings. Even worse, the air conditioner blew only hot air. It had been fine before going in for a car battery. Now completely nonfunctional. Went in for a battery and when “ready” had 3 new malfunctions. The service representative told me it was not his responsibility to know what work had been done. It was “the tech’s job,” yet we do not see the tech. He said they don’t test drive after work. I didn’t either. I simply started the engine. He had no concern at all. I then spent $62 taking an Uber home and have no transportation. Was not as much as offered a loaner car. Sat in the heat 30 minutes waiting for Uber. I just moved to Baltimore last week. I’ve driven 5 Mercedes over the years. I will never buy a car or again have service at Hunt Valley. They have taken a car needing a battery, charged $3,200, and damaged 3 other functions while they had the car. Run from these people! More

Outstanding service on sunroof issue. Would not open. They found an error in the system and reset it in an hour. Very professional all around! Would not open. They found an error in the system and reset it in an hour. Very professional all around! More

This dealership delivers a great customer service with exceptional hospitality. We will feel very comfortable and welcomed and they treat with respect in earning your business. Great place to buy a Benz exceptional hospitality. We will feel very comfortable and welcomed and they treat with respect in earning your business. Great place to buy a Benz More

From bringing the car in for repair to finishing the repair job, the process was smooth and finished in time. The service advisor was very professional. repair job, the process was smooth and finished in time. The service advisor was very professional. More

Brian Perry, the sale rep, was very dedicated to us. He worked on our requirements, showing us different cars, explaining the differences, and went extra mile for our need. He also has a sense of humor, He worked on our requirements, showing us different cars, explaining the differences, and went extra mile for our need. He also has a sense of humor, making the sale fun. Other people at the dealership are friendly too. I would strongly recommend Brian and this dealership. More