Mercedes-Benz of Hunt Valley

Always accommodating in getting service scheduled…arranging for a loaner if necessary…meeting timeframes…updating if required. John Hawkins has been a good service consultant. scheduled…arranging for a loaner if necessary…meeting timeframes…updating if required. John Hawkins has been a good service consultant. More

Purchased a 2018 CPO E300 from hunt valley with 29 k miles. Car needed rotors a week after I took delivery and had a cracked wheel. They did not replace brake pads with new rotors. After my third paym miles. Car needed rotors a week after I took delivery and had a cracked wheel. They did not replace brake pads with new rotors. After my third payment I need 4 pads (750$ Quote from another mb dealer). The remaining brake pad life was 3 months when Hunt valley replaced my rotors. They should have replaced the brake pads during my brake rotor ordeal. An accommodation for my issues, the right thing to do? During my purchase process (mess) Hunt valley mb sales rep claimed the price I was asked to pay for this vehicle on line price was non negotiable. “We do not discount”. A day later the very same vehicle was being discounted 250$ on line. They did a horrible pre delivery prep job. To finish this car deal with hunt valley mb was a 5 plus hour ordeal. This is my 6 th E class so I have dealt with other dealers with the purchase process. I will never use hunt valley Mercedes for service or sales in the future. I do not trust them. When I found out my pads were bad I left their general sales mgr a voice mail. I never heard from him. Their service manager was off site so I called mb USA to discuss my dealings with their authorized Mercedes dealer. Mb USA did help me with a 500$ credit voucher. Thank you. Should they have picked up the entire 750$ ?? lastly my break pad bill had a 55$ shop charge. Another mb dealer did do my pad job…. My brakes are good! 55$ shop charge included replace my heads up display was bad so that was a covered repair. I did warranty my new - used mb. They had my car for 4 days… with a loaner. The other mb dealer in 21117 did a good service on my vehicle. However, they wanted me to give them a 55$ shop charge for the break pads and heads up display. My final bill 249$. This other mb service dept. waived the shop charge and treated me well. The other dealer is in zip 21117. More

Worst experience ever the customer service sucks. The lady manager talked about other people the entire day I was there never spoke. The male manager only spoke when he realized I was actually going to p lady manager talked about other people the entire day I was there never spoke. The male manager only spoke when he realized I was actually going to purchase a car. The finance guy didn't even speak to me to tell me about the plan for the next only reference me as 60k walking out of the door to the sale Representative. I declined to come back or ever purchase a vehicle from this car dealership ever. The worst experience I have ever had purchasing a car. I don't recommend this dealership at all More

I purchased a car at Mercedes-Benz of Hunt Valley on 9/4/2020 which was 6 months ago. I was promised a 2nd key with the purchase of the vehicle. It was written into my contract on the 17th page of the 1 9/4/2020 which was 6 months ago. I was promised a 2nd key with the purchase of the vehicle. It was written into my contract on the 17th page of the 19-page document (the WE OWE page). Although I have called countless times over the last 6 months and have even driven up there to speak with my salesperson and the manager, Mercedes-Benz of Hunt Valley has done everything in their power up to this date to keep me from getting this 2nd key or paying me the amount of the 2nd key. Three weeks ago, on Feb 16th, Jim the manager of Mercedes-Benz of Hunt Valley told me via text that he would send me a check in place of a key, but refused to tell me the amount. I haven't received it and decided that enough is enough! I have put in a complaint to the BBB. Before I pressed send, I called to speak to John Davenport who also signed my contract, but was told he no longer works there and actually got Jim on the phone. Jim asked me to withdraw the BBB complaint in order for him to withdraw the BBB complaint in order for him to send me a check. LOL that's not how it works, but thanks for that laugh! I'm hoping now that a regulatory body is involved, I will get what is contractually owed to me. Jim seemed way more upset that I contacted the BBB than that one of his customers has not been treated well by him, his staff, and his third party vendor(s). I never asked for any more than what I was owed and I have waited long enough. This was my first time dealing with a luxury car dealership....Far from luxurious customer service. More

The worst dealership hands down. Racism from the service manager Eric, unorganized, scams. Previously worked here and in the middle of a lawsuit. Do not come here!! The service managers Ego is as big as the manager Eric, unorganized, scams. Previously worked here and in the middle of a lawsuit. Do not come here!! The service managers Ego is as big as the complaint list from this dealership. I was terminated after bringing my concerns about the service manager to the head manager. On my termination letter they stated wrong information and when addressed about it Mr. ego head himself, Eric, directed me to an email address to file a complaint. After sending my complains in I get a reply back from ERIC himself. This man sent me his own email as an attempt to cover up his tracks. Defamation suit is on its way full steam directly at the shadiness of this establishment and Eric himself. He favors his white friends he brought in the job and disregards his colored employees and attendants whoever been at the facility much longer than him and his buddies. This shadiness needs to be called out and held accountable More

I have had 3 bad experiences with this dealership over the years.. I will never go again unless God tells me. They dragged me around for a week. Renee in finance was supposed to review my paper work and the years.. I will never go again unless God tells me. They dragged me around for a week. Renee in finance was supposed to review my paper work and call me, but he never did. So much for great customer service. They weren't honest from the beginning. Granted I had a couple of things on my credit report, but they never tried to work with me in reference to financing. They even tried to get me to get something else. It's really amazing because I went to another Mercedes Benz dealer and they were extremely helpful. The finance person got me financed through Mercedes and at a good percentage. If I could give a zero, I would. The best thing was my sales person...Justin. I don't have a problem if someone can't help me, but just be honest with me. Good customer service and honesty is key with me. Thanks to the next Mercedes dealer that was willing to assist me and was willing to help me. Hunt Valley, you should be ashamed of yourselves and should get it to together. More

This dealership is a rip off!! John Hawkins lacks competence and knowledge while charging inflated prices. I was charged approximately $900 for the b service (oil change) and $800 for a front and ba competence and knowledge while charging inflated prices. I was charged approximately $900 for the b service (oil change) and $800 for a front and back differential which cost $390 at Mercedes of Owings Mills for a job that takes 1 hour. These crooks charged me for 3 hours at $150 per hour, 19.99 for an invoice that I requested after getting inconsistent and misleading information. Than to make matters worst they charged $102.75 for windshield wiper blades claiming that they gave me 20% off. I called Mercedes of Catonsville they quoted $96, so I called Mercedes of Hunt Valley’s parts department and spoke with Shane who quoted $98 with taxes. When I confronted Service Manager Barry Williams he was adamant that the prices on my invoice was accurate and fair. However, after emailing him and John back and forth the prices continuously fluctuated. He refused to answer my questions. Why did a job that consist of one hour by three different dealers take 3? He also refused to answer why I was charged for 4 different filters that was included in the oil change. He never answered about the $19 invoice charge or gouging prices for windshield wipers. In all, I paid $19.99 for an invoice totaling $1468 with unjustified and bogus charges. More

Terrible service and communication I called over 2 months ago and spoke to Marshall Sanders on Pre ordering the 2020GLS and I asked this man to call me when they are available to order. I called over 2 months ago and spoke to Marshall Sanders on Pre ordering the 2020GLS and I asked this man to call me when they are available to order. Well, no call, no email, 0 effort given and I had to find out the GLS is available for order a month ago from Owings mills. I ended up ordering the Benz from another dealer. Awful communication and seems this dealer doesn’t care about customers. More

Add me to the list of people this place has screwed! Where do I start? Marshall Sanders has to be one of the worst salesman I have ever come across in my life and thats saying something because I have co Where do I start? Marshall Sanders has to be one of the worst salesman I have ever come across in my life and thats saying something because I have come across many! He is more concerned with proving his point and being right then making the sale! We had emails back and forth where he defended his dealership having "no haggle" pricing. When I told him I had never heard of that he wanted to argue the point and try to get the last word in by continuing to email me. I told him we would agree to disagree and I was leaving it at that. Then his Sales manager Rachael Holderied emailed me the following morning and said that they would negotiate the deal and to please come up to the dealership. I told her that if they would negotiate I would make them one of the stops at several vehicles I wanted to see. Saturday I called the dealership and asked to speak to the finance manager because I had just paid off credit cards in full and wanted to question the rates for a loan and whether I needed to wait to purchase until the payoffs had reached the credit bureaus because I wanted a very low rate. Rachael answered the phone and said that there wouldnt be a problem and that she would handle it and get me a very low rate as long as I had receipts for the payoffs (which I do)..They then emailed an "appointment" which I never agreed to a time last monday afternoon. Upon arriving Sanders acted very nice in person and asked me to test drive the vehicle. I was mostly happy with it other then some paint chips and worn tires all the way around. we sat down and he asked if I was ready to purchase? I said no not at that price. He then tried to give me the "no haggle pricing" speech which I said I already spoke with your sales manager Rachael and was assured the price was not set in stone. I was presented with a contract that had the no haggle price of $18,852 plus a $300 "Processing Fee" Which I wasnt told about prior and also $40 of "other fees" which no one had an answer to!!! He then got another manager to come over and asked what they needed to do to complete the sale. I said that they needed to drop the price and the tires needed to be either replaced or the price adjusted because I would soon need to replace them myself. And I wasnt paying a processing fee that I didnt agree to or was told about...He said everyone charges that fee! He went away, got the General Manager Bob White who came over and asked me the same thing. I told him what my concerns were, he then went away, the previous manager came back and I told him that if he would sell me the vehicle for $18,000 instead of $18,852 I would take it then. He went back to his desk. the previous manager came back with the contract and a note saying he would cut me a check for $853 an obvious kickback to buy the vehicle keeping the original cost on it plus trying to charge me the processing fee, other fees, and more in state tax. I agreed to the price after driving over 2 hours and waiting at the desk. after more waiting, signing documents, and then having to get on the phone with my insurance agent my finance paperwork was taken over to them. I waited and waited waited and was told that they were "working on it" then finally came back saying that they could only talk to a few lenders because it was a holiday (memorial day) which I was also assured wouldnt be a problem. and that they were having trouble getting a great rate because my payoffs hadnt been adjusted by the credit bureaus! This waiting went on till nearly 7pm monday!! I asked the General Manager to find out what was taking so long and he started to go back and then started talking to another customer and went outside! I went to the door, then sat back down then went outside where he continued to ignore me and talk to the other people. I came back in and told the other manager I need to know something now or I am leaving. the finance guy came out and said he would work on first thing in the morning. so I drove back home again over 2 hours. Tuesday I emailed Rachael and asked what the word was? she said "Oh I am working on it" famous last words! I waited all day Tuesday....nothing. Wednesday I contacted Rachael again and notified her that the other card was paid in full now as well and I had the reciept for proof so everything was paid. she then asked if I would send over the reciepts by email so she could forward them to the lender. which I did around 2pm on Wednesday. waited , then tried to call her only to get answering machines. so Thursday I called again and finally got her. She then tells me she didnt have the attachments on the email? I said they were sent with the email? she said hang on...then a minute later she claimed they were in another folder and she would then send them to the lender! None of that made any sense! so then again I waited, then called the General Manager Bob White again and he says Oh I am with her now I will put her on...this was about 4:40 Thursday evening. She gets on the phone real quick and says I am working on it with them right now...hang on! so I wait and wait and wait...25 minutes later I finally hang up. I had customer of my own. 15 minutes later I tried to call back to again get her answering machine! during this time for some reason Marshall the salesman starts emailing me says he doesnt think the documents I provided will work? Why he got involved at this point I have no idea? Again it appears that he just wanted to start an argument. I told him I would be contacting the General Manager again directly. So Thursday evening after waiting again for Rachael to call me back after putting me on hold for 25 minutes then not answering the phone I call the General Manager again. leave another message. he finally calls me back around 6:30pm saying he is about to go home but they are "working on it" hahahaha! I call back this morning friday morning just after 10 leave him another message to call me that there is no reason this should take all week! I dont hear from him and call him again around 12:30 he finally answers and says the original rate is the best they can do! Even though everything was paid and my credit was good otherwise! He kept saying the dealership had no control over the rates. even though I contacted one of the lenders myself and was told that wasnt true! I told him I wasnt paying that rate and that everyone would know how badly I had been lied to and an entire week of my time was wasted! I am pretty sure the reason this deal didnt get completed was that the General Manager didnt want to give me the $853 check he had agreed. This afternoon after having this vehicle on my insurance all week since monday had to call my local agent and have it cancelled...I have already been in contact with Auto Nation regarding the shady practices of the entire dealership the kickback the General Manager tried to pull and will be filing complaints with The Better Business Bureau, The State of Maryland, and may possibly look into other avenues of relief as well. As I can now see I am not the first person that they did this to and as long as they are in business I wont be the last. But the more people tell their stories about this horrible company the less people will have their time wasted! I will follow up after soon More

Disingenuous Dealers My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle? Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct. I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do. This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was. A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle? Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold. My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish. I don't appreciate dishonesty. More