Mercedes-Benz of Hunt Valley

Great buying experience Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. D Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. Darrell prepared all my paperwork ahead of time and followed up to assure my satisfaction. This dealership is now controlled by Autonation and RIC Vitek is it couldn't be a better place to purchase a car. Will go back and refer everyone to this dealership. Happy to know the car business has evolved to this at Hunt Valley Mercedes Benz. More

Very positive experience Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite hu Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite human. Work was done timely and competently. More

Superior Experience Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. This was important, as I was leaving on a trip. Yvonne came out an explained everything to me, how much time it would take and what the cost would be. I love this dealership. I have gone here for years. More

Class, quality and first rate service I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately called and was invited to come see the vehicles the following week. My experience at this dealership was top notch: nothing that was advertised was not delivered: the vehicles were located instantly, and had all the upgrades and packages promised on their website. The prices were marked clearly and my sales rep Yanni was just wonderful to work with: he truly went the extra mile..even came to meet me on his day off to deliver my vehicle personally. This is MY Mercedes dealership now and I will recommend it to anyone wanting a first class experience buying a luxury vehicle with people who know their product, are not pushy and who understand the value of customer service. 5 star treatment here: nothing less, in fact ask the multitude of repeat clients who were in the show room that day: I chatted a 90 year old man at the starbucks coffee station and he said he was here for his 5th Mercedes! More

Great Mercedes Benz Experience I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Ha I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Hamid and Joe in service whom all were very accommodating. My purchase was hassle free and Joon and Hamid worked me out a more than fair deal and I did not feel pressured or hassled at all. Within my first week of ownership I received several calls to make sure I was happy. I discovered my AMG pulled a bit to the right on the highway which sent me in to service. The service area was very nice, multiple areas to work or relax, they had a nice starbux machine with snacks and tea. Joe was nice and polite and after waiting an hour he noticed me getting antsy and put me in a loaner to be on my way. I am already considering an SUV to replace my wifes vehicle and I am looking at their inventory as I type this as this was an experience I was very happy with. More

This dealers' service is why you buy a Mercedes My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris stuck under the car. My dealer at home in Cary, NC suggested we take it to a dealer since we had another 6 hours to drive home. I contacted Hunt Valley Mercedes who got me in right away. The head of Service, Ken, reviewed my car himself, drove it and made a few adjustments so we could safely return home. He even washed our car. I am so grateful for his care and making sure we were safe. This is the reason why I buy Mercedes cars. More

I love my new car! I went to the dealership to investigate my "trade-up" options. Don was helpful and patient with my barrage of questions. Janelle is super smart and a I went to the dealership to investigate my "trade-up" options. Don was helpful and patient with my barrage of questions. Janelle is super smart and a whiz with numbers. She cares about making the best deal for all customers. More

Friendly, knowledgeable and went above and beyond! Our sales rep was very patient we did not make a decision right away and he was able to find the right car for us! Our sales rep was very patient we did not make a decision right away and he was able to find the right car for us! More

Routine Maintenance Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. More

Service My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the servic My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the service manager was negative and disrespectful. When picked up my car is was not repaired to it's original condition. They did not so a full check for electrical damage caused by the ignition being started by a screwdriver and the incorrect voltage being sent through my car. They cost me over 1,000.00 in rentals and insurance battles by not correctly fixing the car. I had a diagnostic done by another company, went back and explained that a fuse was not working properly and it's under warrenty the service manager refused to listen and spoke to me in a very combative manor. I took my car to mercedez of owingsmills and they did a diagnostic and fixed the warewnty problem when hunt valley refused to help me. He blamed my cars issue on age and mileage not the vandalism and pretty much called my car a bucket. I do have an older higher milage car but that's not where the issue lied. More