
Mercedes-Benz of Hunt Valley
Cockeysville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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MB service I had several large items serviced recently on my 10-year old low-mileage Mercedes Benz. Kevin Cousins was very helpful by phone and in person. The r I had several large items serviced recently on my 10-year old low-mileage Mercedes Benz. Kevin Cousins was very helpful by phone and in person. The repairs were made in a timely manner, the loaner car was ready for me immediately, the price held true to the estimate, and the car was ready when promised. The only small problem was that it was surprisingly difficult to find my service files in their computer system, even though I had been there only a few weeks earlier, and the shared printer made it inconvenient for several intake personnel to work simultaneously. But overall it was a very good (though expensive) experience. More
Excellent service I have been working with Valley Motors since 2009, and have found them to be an outstanding team. The warm welcome from the sales department continue I have been working with Valley Motors since 2009, and have found them to be an outstanding team. The warm welcome from the sales department continues to be present throughout. The service department is great, I recently started working with Anastasia Kalambihis, as my service advisor. She is very knowledgable, friendly, kind and always takes the extra step to make the best of your service experience. Overall, working with Mercedes Benz of Hunt Valley is not about that one time sale, but about building life time relationships. I strongly recommend this dealership. More
Horrible Experience with Sales/General Manager & Pricing I visited the dealership because my job has health cases in MD and thought this is convenient dealership, and wife read other reviews from dealer rate I visited the dealership because my job has health cases in MD and thought this is convenient dealership, and wife read other reviews from dealer rater. I was interested in a GL450. The pricing offered was $82k which is $6,680 more than Mercedes Benz of Annapolis sold the vehicle. I visited the dealership in person and selected a GL450 (white). The General Manager would not negotiate the price, wanted to hold the vehicle title for 1 year, and was rude via telephone. I was told under the Federal Trade Act and other policies that dealers are authorized because of exporting and Mercedes Benz Corporation is in agreement. My concerns was a safe and secure vehicle with room for 6, third row seating and ability for tv monitors to keep children occupied during travel. The experience from sales management and general management was horrible and I strongly do not recommend this dealership. Mercedes Benz of Annapolis customer service and management was excellent and the MSRP price was $75,820 and out the door was $79, 254.57. Hunt Valley pricing exceeding $87k.(see attached sales quotes provided by the dealership). The sales person davenport was kind and provided good information but the management team was horrible. Because of my concerns with management and statements of exporting, etc I sent a letter of inquiry/concern to MD Office of Inspector General. I am not an expert on FTA or other federal policies. More
Recent ML250 purchase Very nice people and experience. Would buy here again. Knowledgeable sales people. Feel like I got a good price although the car was a demo. Very Very nice people and experience. Would buy here again. Knowledgeable sales people. Feel like I got a good price although the car was a demo. Very sharp SUV. More
Exceptional, professional and customer centered. Marshall and the entire staff at MB of HV were exceptional. I have purchased over 50 vehicles over the last 10 years and have never been treated with Marshall and the entire staff at MB of HV were exceptional. I have purchased over 50 vehicles over the last 10 years and have never been treated with this degree of professionalism. The customer centered dealership made this an experience that will certainly have me returning for future MB purchases even though I live in NC. The 8 hour drive is certainly worth this. Dr. Almony More
Excellent The staff was extremely courteous and efficient. The time to service my vehicle was very quick. I would recommend the customer service to anyone . The staff was extremely courteous and efficient. The time to service my vehicle was very quick. I would recommend the customer service to anyone . Very pleasant experience. More
Excellent! We had a fabulous experience dealing Valley Motors. Ricky, Marshall, and Janelle all went out of their way to make the process of owning our first Mer We had a fabulous experience dealing Valley Motors. Ricky, Marshall, and Janelle all went out of their way to make the process of owning our first Mercedes so easy. We love our new GLK 350! More
Service trip Chris explained everything to me and was very helpful, I always have a great experience at Valley Motors when I bring my car in for service. Customer Chris explained everything to me and was very helpful, I always have a great experience at Valley Motors when I bring my car in for service. Customer service was great I would recommend to anyone. More
Customer Service The customer service and professional asistance received from the Mercedes-Benz of Hunt Valley is the best I had since returning to the states. The at The customer service and professional asistance received from the Mercedes-Benz of Hunt Valley is the best I had since returning to the states. The atmosphere has a Germany feel. When my car was service in Germany, I knew I was receiving quaility service. Although my car was beyond repair, due to the high mileage. It was good to end things by receiving the quality service given by Mercedes-Benz of Hunt Valley. Thanks Your the Best!!! Helen Anderson More
Defective Certified Pre-Owned Mercedes-Benz DO NOT PURCHASE ANY VEHICLE from Valley Motors. Run, do not walk away from this dealer. I purchased a Mercedes-Benz 2010 E 350 Certified on 12/4/13 a DO NOT PURCHASE ANY VEHICLE from Valley Motors. Run, do not walk away from this dealer. I purchased a Mercedes-Benz 2010 E 350 Certified on 12/4/13 and the dealer did not disclose the full records for this vehicle. They replaced the headrest on 10/25/13 and did not disclose that in any records I received. I have an exploded driver's side headrest and resraint failure in both right and left headrests. The car is unsafe to drive. Another dealer found a foreign intrusion on the wiring harness and it costs $7000 to repair. The other dealer also replaced the headrest on the first attempt. The second visit had them gut the car to find the problem that was there when I purchased the car. Valley Motors told me it was my problem. I asked Valley Motors why did they not disclose the information? They do not answer. When I asked Valley Motors why did they replace the headrest before I purchased the car? They do not answer. I did not do this to the car. They sold it to me like this and will not make it right. I called and left a message for the owner and the GM called me back to tell me not to call the owner.This is a bad business that can not be trusted. More