Mercedes-Benz of Hunt Valley

My husband and I went into this dealership in search of an R-Class and we wanted to trade in our Honda. Iris, our salesperson, was friendly initially, however, we were very insulted by the way in which she an R-Class and we wanted to trade in our Honda. Iris, our salesperson, was friendly initially, however, we were very insulted by the way in which she and her manager treated us when we advised we wanted to trade in our van. We were told to go to Car Max to sell our van and then come back since the price they wanted to offer us was lower that what we knew our van was worth. We were also told by she and her manager, that NO OTHER dealership would give us more than what the Hunt Valley Dealership was offering. They were absolutely incorrect. Not only did we secure our deal with another dealership IN the area, but they gave us exactly what we asked for our trade in addition to a better price for our R-Class (with all the bells and whistles). We would definitely NOT recommend this dealership to anyone. While Iris was nice initially, by the end of our meeting, her tone and demeanor came across as very offensive and insulting....and HER manager....all we can say is...his attitude was "Take it or leave it!" So we left it and they lost a several thousand dollar deal. It is shocking that in this day and time....ANY dealership (including Mercedes Benz) can afford to do that. Just because we were in the market for a Mercedes Benz does not mean that we are not concerned about cost and getting the most for our dollar. Thank you, The Lawrence family More

On our first visit to the dealership we were ignored. When I came back I did so after requesting a test drive on line. Received an email from Mack Naslah telling me to stop in for a test drive. I was a When I came back I did so after requesting a test drive on line. Received an email from Mack Naslah telling me to stop in for a test drive. I was an email that was generated without ever looking at my request. I drove to the dealership. Mack Naslah had never looked at what I was shopping for and started from scratch. My efforts to give detailed information on line was pointless. Mack Naslah suggested I go to Carmax to get an offer for my trade in. I was not offered a test drive. I called and spoke to the GM of the dealership. Was assured another salesman would assist me. She called and left a message. I called back several times and never heard from her again. I purchased a new 2012 SLK from another dealership who was delightful to deal with. I will not take my car to Valley Motors for anything.. I will travel further to a dealership that treats everyone like a vallued customer. More

Let me start by saying my Mercedes rep Harry Levy is why I bring my vehicle to Valley Motors. He goes beyond my expectations every time & shows his genuine care in my vehicle. On my last visit he told me I I bring my vehicle to Valley Motors. He goes beyond my expectations every time & shows his genuine care in my vehicle. On my last visit he told me I could come later in the morning & wait while he replaced some bulbs that were out. That really helped me since I was on many time constraints. George M More

They are always helpful and friendly and good service level. Try hard to please and keep customers informed. Good overall experience and quality of customer service. level. Try hard to please and keep customers informed. Good overall experience and quality of customer service. More

I had the 52 K service perfomed on my car. Amber Thompson, the Service Advisor was very professional, knowledgeable, and helpful about the service. Amber has been the advisor for previous service wo Thompson, the Service Advisor was very professional, knowledgeable, and helpful about the service. Amber has been the advisor for previous service work I've had done and has all been very helpful. She's a credit to Valley Motors! Thanks. rick fahlteich More

Visited for service - because of Amber Thompson my experience was as "good as it gets" - Amber was friendly, thorough + kept in touch with me....Thanks, Steve experience was as "good as it gets" - Amber was friendly, thorough + kept in touch with me....Thanks, Steve More

The main connection I have with Hunt Valley Mercedez at this point is Amber Thompson.She is the main reason I go there because she always takes care of me in an efficient and courteous manner and is a plea this point is Amber Thompson.She is the main reason I go there because she always takes care of me in an efficient and courteous manner and is a pleasure to deal with More

I have been coming here for years. Best Service department I have ever dealt with. Stuart Dembo is the best Manager I have worked with and always a pleasure to deal with department I have ever dealt with. Stuart Dembo is the best Manager I have worked with and always a pleasure to deal with More

I have been using MercedezBenz of Hunt Valley for many years, and have always received friendly and professional service. Amber is on the top of her game, always going the extra mile to ensure that we ar years, and have always received friendly and professional service. Amber is on the top of her game, always going the extra mile to ensure that we are happy with our service. She is thorough and always follows through with what she promises. The new waiting area is so comfortable that we now many times wait for our cars to be serviced rather than taking a rental car. Keep up the good work! More

Amber Thompson is a great employee with true concerns for the customer. She has been my service advisor for my c230 for about 3 years now and is always friendly and eager to lend a helping hand. Overall the the customer. She has been my service advisor for my c230 for about 3 years now and is always friendly and eager to lend a helping hand. Overall the dealership itself is by the far best that I have ever dealt with and does a great job with customer service and satisfaction. More