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Mercedes-Benz of Hunt Valley
Cockeysville, MD
363 Reviews
Mercedes-Benz of Hunt Valley is the premier destination for all things Mercedes-Benz in the Baltimore area. Located in Cockeysville, our dealership serves residents from Baltimore, Towson, and Timonium, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Hunt Valley has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 363 reviews
December 31, 2009
Overall, very arrogant and driven by how uch bolld $$$$ they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year p they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year period. I broke down one time and when asked to tow me to their shop and get a loaner they said they can't do it because it will be after 7:00 pm when I get to their shop and they will be closed. Was stranded until R&h ACCEPTED ME AND HAD A CAR LOANER READY FOR ME. R&H SERVICED MY CAR TO MY SATISFACTION AND WERE VERY PLEASANT. Since then, I have taken my business to Herb Gordon in Silver Spring and I am very happy with Herb Gordon. I have bought one 2007 GL 450 and one 2010 C63 AMG at Herb Gordon. I don't knwo what part of "Customer Service" Valley Motors doesn't get!! More
by zsabra
Employees Worked With
three
November 27, 2003
Overall favorable experience. The service staff is friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and c friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and controller , it took 4 trips to solve the problem. I have been a customer for 20 years and I would go back, although the pricing on new cars is strict. More
by schatzman
October 10, 2003
One of the most arrogant Mercedes dealers I've ever encountered. Their attitude is that "The customer is always wrong". Repairs are often not completed correctly the first time, often vehicles are ke encountered. Their attitude is that "The customer is always wrong". Repairs are often not completed correctly the first time, often vehicles are kept overnight, because the service department is too busy to complete them in one day. Skill level of most technicians is sub-standard. Not the best. More
by BJK
