Mercedes-Benz of Hunt Valley

I love my car. The problem is that I have to take it there for service. I just left from my pre-scheduled oil change without an oil change! After waiting an hour, I The problem is that I have to take it there for service. I just left from my pre-scheduled oil change without an oil change! After waiting an hour, I was told they couldn’t do the oil change because they didn’t have my filter in stock. If I make the time to drive there and wait, I expect the dealer will at least have the parts instead of wasting my entire morning. ********************** I edited my review because the manager called me directly and immediately picked up my car and brought it in for the service it needed. He was very apologetic and gave me the service you expect with a Mercedes. More

Mercedes-Benz of Hunt valley provides outstanding service. They no only provide exceptional technical work, but they are kind, courteous and professional. I am happy with their servcie. service. They no only provide exceptional technical work, but they are kind, courteous and professional. I am happy with their servcie. More

Going to MB of HV for the last 12 years and happy with their service at all time. their service at all time. More

Great dealership. Very professional, courteous and knowledge. Answered all my questions and treated me fairly and honestly. Very professional, courteous and knowledge. Answered all my questions and treated me fairly and honestly. More

Excellent service and cooperation. Mercedes representative, Sam, provided outstanding service. He explained what needed to be done, and provided an experience that made the appointm Mercedes representative, Sam, provided outstanding service. He explained what needed to be done, and provided an experience that made the appointment easy and timely for me. More

Marshall , my sales consultant, is professional, knowledgeable, attentive, patient and sincere in wanting me to be a satisfied customer. Sam, my service advisor, was knowledgeable, attentive to wh knowledgeable, attentive, patient and sincere in wanting me to be a satisfied customer. Sam, my service advisor, was knowledgeable, attentive to what my concerns were, and kept me informed while waiting. My experience with Mercedes Benz of Hunt Valley has been great and very refreshing in comparison to customer service in today’s world. More

Very professional and informative. Great team to work with. Excellent follow up on all matters of importance. Great team to work with. Excellent follow up on all matters of importance. More

Great Customer service and very knowledgeable service adviser. I highly recommend this place. Mr. Sam is always ready and available to assist with any questions I have. adviser. I highly recommend this place. Mr. Sam is always ready and available to assist with any questions I have. More

John Hawkins is great. Very knowledgeable and efficient, trustworthy and honest . Communication with him was great also Very knowledgeable and efficient, trustworthy and honest . Communication with him was great also More

Quentin Moore really took care of us. He was very attentive to our requests and he made it happen. He did not try to just sell us on any vehicle, he really listened to our needs. We ac He was very attentive to our requests and he made it happen. He did not try to just sell us on any vehicle, he really listened to our needs. We actually had a vehicle come in from another dealership within the Auto Nation network that we were initially sold on. The vehicle showed up but was not what we expected. Quentin did need even bother to try to push the vehicle on us just to make a sale. He was very honest about the condition of the vehicle and found us the perfect alternative. We definitely will recommend Quentin to our family and friends. We will see him for our next purchase. Thank you. More