Mercedes-Benz of Hunt Valley

They are more friendly than a couple of dealership i have visited. Very professional and helpful. Responds when called on the phone and you leave a message. It's about 45 minutes from my house but I still pr visited. Very professional and helpful. Responds when called on the phone and you leave a message. It's about 45 minutes from my house but I still prefer to drive that distance for quality More

The customer service is exceptional. Mr Brian Perry did a great job and made me glad that I patronize this dealer. Mr Brian Perry did a great job and made me glad that I patronize this dealer. More

Sales experience was pleasant, but after sales is another story: My experience after the purchase: Because I was out of state the plates took 3 months, someone made a mistake the first time filling for t story: My experience after the purchase: Because I was out of state the plates took 3 months, someone made a mistake the first time filling for them. Once the plates arrived I had a balance of 722 dollars, because tax was miscalculated, and while I do not mind paying the balance, what I did mind is requesting for a week for someone to call and explain this to me. I had to file a charge back with a credit card just to get an explanation. I will say this, Justin was a great sales person even though at the end he dropped the ball at following up to get me the answer I need with explanation, but their Finance guy Hassan is useless. Amount of times I called him and asked to call my cell phone, and he would just ignore my messages and call the house number and not leave a message, once you do get it on the phone he would say well I called. What's the point of calling if you can not leave a message or listen to your own voicemail that asks you to call my cell phone. Because of him my experience with buying a mercedes was ruined. I understand mistakes are made but a finance guy miscalculating taxes by $722, wouldn't you have questions? More

Very efficient group! They knew exactly what we needed. I was very pleased and impressed. They knew exactly what we needed. I was very pleased and impressed. More

Marshal was great during the whole process. He kept me up to date the entire time. He was very helpful He kept me up to date the entire time. He was very helpful More

I was helped by Justin Schneider, he gave me all the information I needed, he was kind and appeared to know his job completely. Thank you Justin. information I needed, he was kind and appeared to know his job completely. Thank you Justin. More

Mercedes Benz of Hunt Valley offers excellent customer service. James was courteous, empathetic to my concerns, and help get me in and out quickly! He’s a great representative foryour dealership! service. James was courteous, empathetic to my concerns, and help get me in and out quickly! He’s a great representative foryour dealership! More

Very friendly staff. My sales Rep Miss Magee was great to deal with. Friendly, knowledgeable and attentive. The rest of the team was great as well. My sales Rep Miss Magee was great to deal with. Friendly, knowledgeable and attentive. The rest of the team was great as well. More

We always have great service at Mercedes-Benz of Hunt Valley. This time Justin found us the perfect vehicle and made the purchase process quick and easy. We will keep coming back here for the vehicles an Valley. This time Justin found us the perfect vehicle and made the purchase process quick and easy. We will keep coming back here for the vehicles and the professional, friendly service. More

This was the BEST experience ever. My sales associate Veroj and the CFS director Hassan helped me so much. I am a forever customer and will send referrals. I was treated with so much r My sales associate Veroj and the CFS director Hassan helped me so much. I am a forever customer and will send referrals. I was treated with so much respect and understanding. I truly appreciate this dealership. Thank you guys again. More