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Mercedes-Benz of Hunt Valley
Cockeysville, MD
363 Reviews
Mercedes-Benz of Hunt Valley is the premier destination for all things Mercedes-Benz in the Baltimore area. Located in Cockeysville, our dealership serves residents from Baltimore, Towson, and Timonium, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Hunt Valley has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 363 reviews
August 11, 2023
I always have a great experience, thanks to the ecxellent customer service Sam provides. He is professional, kind, caring and goes the extra mile to make sure everything is ok. customer service Sam provides. He is professional, kind, caring and goes the extra mile to make sure everything is ok. More
by 1coolRN
Employees Worked With
SAM
August 11, 2023
It was a pleasant experience as always working with Sam. He takes pride in his work and it shows. I know when i am dealing with him my car is in good hands and will be taken care of. He takes pride in his work and it shows. I know when i am dealing with him my car is in good hands and will be taken care of. More
by robert oliverio
Employees Worked With
Sam Wu
August 10, 2023
I have had the pleasure of working with Sam Wu and James Artis. Both are excellent advisors. Everyone with whom I have come in contact has been professional and honest. Artis. Both are excellent advisors. Everyone with whom I have come in contact has been professional and honest. More
by Luckyme
Employees Worked With
James Artis, Sam Wu
August 09, 2023
Jessica did an outstanding job explaining the issues and corrective actions and ensured the work was done on time and I was notified immediately. corrective actions and ensured the work was done on time and I was notified immediately. More
by bill.gorman
Employees Worked With
Jessica Golden
August 08, 2023
I brought my 2015 S550 in to have the windshield replaced. Service Advisor John Hawkins worked tirelessly with my insurance company to provide exception service. replaced. Service Advisor John Hawkins worked tirelessly with my insurance company to provide exception service. More
by hawkmen2
Employees Worked With
John Hawkins
August 03, 2023
Every single experience I have had since I purchased my first Mercedes in 2020 has been a xxxx show! So on this experience the dealership gave me a loaner car with expired registration and tags! Tried to s first Mercedes in 2020 has been a xxxx show! So on this experience the dealership gave me a loaner car with expired registration and tags! Tried to say service my have forgotten to put the new ones on but when verifies the tags were in fact expired since February! the employee told me if I got pulled over to "tell them the car belongs to Mercedes! Its brand new." The car wasnt brand new, and didnt have any registration in the car. It was a 2020 older than the car I have! So it didnt have the bill from the window in the car either. I only noticed this because my neighbor is Baltimore County police and she saw it. the guy put me to the service dept who then told me to bring the car back! WHAT! The tags are bad! I'm black woman in Baltimore county getting harassed for less everyday! That when I asked then to come get it, she said they were busy but would try and then sent somebody. This is just one of many stories about my poor experiences here. The third involves your dealership NOT PUTTING MY LEINHOLDER ON MY TITLE! I am done with Mercedes! More
by Ren
Employees Worked With
Rene' in sales and Jessica in service
August 02, 2023
Everyone was extremely helpful, knowledgeable and professional. The really work to recommend what’s in your budget and what you are attracted to. What I love the most was that there was no pressure d professional. The really work to recommend what’s in your budget and what you are attracted to. What I love the most was that there was no pressure during the process. More
by btbisagem
Employees Worked With
Walter
