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Mercedes-Benz of Jackson
Jackson, MS
471 Reviews
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Showing 471 reviews
August 21, 2026
Based on my experience, I would never purchase a vehicle from Mercedes-Benz of Jackson again, and I cannot recommend this dealership to others. My concerns began before I even purchased a vehicle. On my i from Mercedes-Benz of Jackson again, and I cannot recommend this dealership to others. My concerns began before I even purchased a vehicle. On my initial visit, I waited approximately 15 minutes without being greeted. After sticking my head in an employees office and finally receiving assistance, salesperson Gregory spent another 30–40 minutes trying to locate keys for a vehicle I wanted to see. I eventually had to leave because of the delay. I later returned on June 27, 2026, after the dealership located a 2023 Genesis GV70 for me at Mazda of Wesley Chapel in Florida. During the contract signing process, I changed my mind about GAP coverage and the additional warranty. Finance Manager Dewayne “DJ” Ranier told me we had already passed that portion of the contract and it could not be changed. The next business day, Sales Manager Eloy Mercedes told me the contract could be changed as long as it had not been funded. The dealership then maintained that the deal had already funded, while the lender repeatedly told me it had NOT funded and was still awaiting information from the dealership. This conflicting information was concerning. I’m top of everything, Sales Manager Eloy told the Finance Manager to cancel my deal WITHOUT my consent. I then asked to speak to the GM. The most serious issue occurred with the actual vehicle. I was scheduled to fly to Florida on June 30 to pick up the Genesis. Both DJ Ranier and Eloy Mercedes had represented to me that the vehicle was ready for pickup. Based on that information, I purchased airfare and made transportation arrangements. Before boarding my flight, I personally called Mazda of Wesley Chapel. They were unaware that I was coming to retrieve the vehicle. Even more concerning, the vehicle was not available, it was in the shop for repair. Their sales manager advised me NOT to fly to Florida until they could confirm when the vehicle would actually be ready. I immediately contacted Mercedes-Benz of Jackson. Despite what I had just been told by the dealership that actually had the vehicle, Mercedes-Benz of Jackson continued telling me for approximately two hours that the vehicle was ready and that the Florida dealership was wrong. I decided not to board the flight. That turned out to be the right decision because the vehicle did not become available until approximately two weeks later. I canceled the purchase on June 30. Because I made travel arrangements based on the dealership’s representation that the vehicle was ready, I incurred $479.08 in airfare, rental car, Uber and mileage expenses. I requested reimbursement from General Manager Anrae Strane. He acknowledged my request by email and stated that he would review it and follow up. Nearly two months later, I have received no reimbursement and no substantive resolution. I then escalated my concerns to Mercedes-Benz USA Customer Care. Mercedes-Benz USA eventually closed my case because the vehicle Mercedes-Benz of Jackson was selling me was a Genesis rather than a Mercedes-Benz. I wasn’t even notified that the case had been closed. I only discovered this after calling Mercedes-Benz USA myself for a status update. My complaint was never about the quality of the Genesis. It was about the way an authorized Mercedes-Benz dealership handled my transaction. The dealership and how they handle business is an entire SCAM. I would recommend any future prospects to think twice before conducting business there. More
by Jay
Employees Worked With
General Manager: Anrae Strane - Sales Manager: Eloy Mercedes - Finance Manager: DJ Ranier - Customer Relations Manager: Louise Salmon
February 05, 2026
I was the proud owner of a 2019 Mercedes-Benz AMG GLE 43 Coupe that had just over 41K miles. I took it in for regular schedule maintenance and immediately when I picked it up it was making a noise. The serv Coupe that had just over 41K miles. I took it in for regular schedule maintenance and immediately when I picked it up it was making a noise. The service department tried to resolve it but misdiagnosed the issue the first time and now after a second attempt the noise is worse. The service manager tried but I honestly think her department created the issue. This is my 5th Mercedes and there will not be another as long as I reside in the Jackson area. AVOID THIS DEALERSHIP AND THE SERVICE DEPARTMENT! I would actually rate this service department a 0 if possible! More
by Soon to be a former MB Owner
Employees Worked With
Service Department
January 22, 2026
My experience was terrible twice, 1st salesman treated me as if I couldn't afford the car, I left came back a month later was going to try a different salesman, he would not show me the car I wanted to buy, as if I couldn't afford the car, I left came back a month later was going to try a different salesman, he would not show me the car I wanted to buy, he keep urging to purchase a lease because that's what everyone at Mercedes drive....I left and went to Herrin Gear BMW and bought the E class that I wanted. More
by greerkayanda
Employees Worked With
Hatten, John from TN
June 15, 2025
DO NOT BUY FROM THIS DEALER IF YOU VALUE CUSTOMER SERVICE AND HONESTY!!! We are longtime Mercedes owners. First purchase from this dealer. NEVER AGAIN. Pretty much everything went wrong with my transaction a AND HONESTY!!! We are longtime Mercedes owners. First purchase from this dealer. NEVER AGAIN. Pretty much everything went wrong with my transaction and the dealer offered no support hence we are beginning legal action. 1) The dealer’s website mentioned a 2.24% interest rate. Upon discussion with salesperson Raymond Smith, he advised the interest rate is 3.24% and actually accused me of fabricating a screen shot from their website in trying to obtain the 2.24% interest rate. Manager “DJ” apologized for the accusation but explained that it was a one-off mistake. Weeks later, I pulled up a few other cars on their website and several offered 2.24% so the mistake wasn’t a one-off, rather a case of false advertising 2) Salesperson Raymond Smith also set the expectation for a 30-day delivery of the license plates, which was a major concern as we are out of state. For the first few weeks, both he and manager DJ kept saying that they checked and the request with It was in process. It turns out that this was not true. It took 78 days due to Mercedes of Jackson didn’t even start the process until 30 days after the purchase per the screen shot they provided. We had to use temporary plates that they provided. I was pulled over and questioned by the police several times. After 60 days of no plates, and opening up a case with Mercedes Benz USA, it was finally determined that the reason for the delay, beyond them starting at day 30, was simply that Mercedes Benz of Jackson did not provide my insurance to the DMV. They had it because the financing wouldn’t have been approved without insurance. Regardless, I provided it again in a matter of minutes and the plates then arrived a few days later. Mercedes of Jackson failed, NY state DMV performed well. 3) I am in NY. The car was shipped to me without a front license plate bracket. Upon bringing this to their attention, Mercedes of Jackson refused to provide the bracket so I had to pay $110 for it at my local dealer. 4) The car I purchased is a certified preowned. It supposed to undergo a vigorous inspection in order to be certified. The first miss in this regard was that the floor mats were for the wrong car and were so far off that they caused a safety issue wherein the accelerator pedal could not be properly operated. After several complaints, they did provide a set of new mats, but the concern is that this ought to have been caught in the certification process 5) One day after I received my car, I took it to my local Mercedes dealer for the required New York State inspection. My local dealer found a loose suspension component. They confirmed that this ought to have been caught in the certification process and the car should have an alignment which would be $324 The biggest concern of all is that it’s apparent that the certification process was rushed, or not completed at all and as such, I wonder what else might be wrong with the car that was not yet discovered. After all that went wrong, all I asked for was the alignment to be paid for by Mercedes of Jackson. General Manger, James White. James, Raymond, and DJ were all unresponsive. Due to all of the issues and lack of response, I made one final gracious and fair offer. I said that if they paid for the needed alignment, I would let everything else go, otherwise I would have no other choice but to file legal action and post this review. I tried my best to work through Mercedes Benz of Jackson’s shortcomings, and offered a fair solution which they declined. So, if you would like to purchase a Mercedes Benz, do not buy it from Mercedes Benz of Jackson. More
by karrob710
Employees Worked With
Raymond Smith, DJ, Anthony
December 28, 2024
I was in Mississippi visiting family for Christmas and got locked out of my Mercedes on Christmas day. The technician from Mercedes of Jackson, provided the knowledge that prevented me from having my Mer got locked out of my Mercedes on Christmas day. The technician from Mercedes of Jackson, provided the knowledge that prevented me from having my Mercedes towed. The technician and assistance at the Jackson MS dealership were patient, supportive and very friendly. More
by Mercedes
Employees Worked With
Technician
January 28, 2024
I blew a tire driving through Jackson on my way to New Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. T Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. The receptionist and service department went above and beyond to help me get back on the road. The service department had the tire in stock, and as it was 5pm on Friday, and the service department is not open on Saturday, I was resigned to wait until at least Monday to get a new tire. One of their technicians, Brian Kelly, came in ON HIS DAY OFF to replace my tire. You just don't find kindness and excellence like that anymore. I would give them 10 stars if I could. More
by Nikki Wright
Employees Worked With
Julie King, Brian Kelly, Chanear
April 07, 2023
Do not go to Mercedes Benz in Jackson, I was treated horribly. The salesman Keith Woodberry was not honest at all. I purchased a preown vehicle. I drove it home, the following morning I brought it bk to horribly. The salesman Keith Woodberry was not honest at all. I purchased a preown vehicle. I drove it home, the following morning I brought it bk to the dealership stating the problems I’m having. I spoke with management explained how his employeee lied about the preown vehicle and I’m not satisfied. The manager told me ok you will need an attorney to return the vehicle. I asked who is over him bc this can’t be, he stated there isn’t. This Is not a place where u are valued and appreciated. Please spend your money some where else. More
by Dee
Employees Worked With
Keith woodberry
March 28, 2023
My experience at the Higginbotham Automobiles LLC was great. First time in 25 years of being in the car industry purchasing from another dealership G. B. Thomas was Awesome. great. First time in 25 years of being in the car industry purchasing from another dealership G. B. Thomas was Awesome. More
by Mawms2431
Employees Worked With
G.B Thomas
August 28, 2022
I have taken my Mercedes’ to the Jackson Mercedes dealership for service for years and had always been pleased with the service until this last experience. I choose the service package I wanted but dealership for service for years and had always been pleased with the service until this last experience. I choose the service package I wanted but ended up paying a lot more than expected ..also I drive greater than 150 miles to get my car service and I always tell them this and I usually get a loaner car while I’m there and that has never been a problem until this last visit. I was told that they stopped approximately two months ago loaning the cars while you wait for yours. However I saw and heard the conversation of two white ladies as they were given a car…drove away in the car while I sat there for hours and I was still there when they returned the loaner car and got in her car that was finished being service .. I am so disappointed. I’ve always tried to spend my money in my state which is Mississippi.even though I live closer to the Tennessee line. But from now on I will be going where I’m treated with dignity and fair service prices.. More
by RoseBT
Employees Worked With
Do not the exact name
