Mercedes-Benz of Jackson

satisfaction Accommodating, quick, clean and friendly . I had a later appointment for service but my schedule changed so I showed up at the dealership and they wo Accommodating, quick, clean and friendly . I had a later appointment for service but my schedule changed so I showed up at the dealership and they worked me in rather quickly. More

Dealership is going downhill My wife and I are from the Pensacola, Florida area. We purchased a 2013 ML 350 for my wife in late 2012 from Mercedes of Jackson while visiting her My wife and I are from the Pensacola, Florida area. We purchased a 2013 ML 350 for my wife in late 2012 from Mercedes of Jackson while visiting her family in Brandon. The sales experience with Edgar (no longer employed with the dealership) was excellent. This winter (specifically January, 2017) I began searching for a low mileage certified pre owned ML63 AMG for myself. One of the few dealerships within a 500 mile radius that had an ML63 with under 20,000 miles was, in fact, Mercedes of Jackson. I went ahead and purchased my car there. The sales process was rushed. After reluctantly reaching a price agreement that my sales person said was his absolute bottom (he stated, "thats all the profit"), i was pushed to place a deposit "so the car be taken off the sales inventory". I found out the next day that the car had not, in fact, been taken off the inventory but was actively re listed on the internet at a price 500 dollars lower than our agreed price. When I approached sales with a screenshot of the newly listed price, he sheepishly told me he would have to honor the newly listed price. Shortly after picking up the car, I noticed a couple major cosmetic issues that were overlooked by the dealership in its multipoint inspection. I also noticed a subtle "shimmy"/vibration when braking from highway speed that has become more significant over time and was told this week by my local Mercedes service it a result of hot spots on all four rotors. Cosmetic issues were addressed appropriately by Mercedes of Jackson initially, but they refused to help reimburse/pay for rotor replacement and told me essentially that all the damage occurred since purchase. So...the car was went through a multipoint inspection by Mercedes of Jackson, sold CPO at around 19k miles, and after another 2000 miles needs all four rotors replaced to the tune of about 2500 dollars...and Mercedes of Jackson is wiping their hands clean of it. From now on I am staying away from Mercedes of Jackson, and in no way would recommend this dealership. More

Service Review All went well. No complaints. Pam was very patient reviewing everything. She was helpful and kind. My experience with this dealership has been excelle All went well. No complaints. Pam was very patient reviewing everything. She was helpful and kind. My experience with this dealership has been excellent beginning with the purchase of my vehicle through the service. More

Great as usual with service manager Tony Bonner Mr Bonner has great communication skills Mercedes expertise and timely advice; efficient and speedy service; excellent loaner car support and overall Mr Bonner has great communication skills Mercedes expertise and timely advice; efficient and speedy service; excellent loaner car support and overall a most pleasant experience More

cracked wheel I am long term customer with years of experience with the dealership and Tony, my service rep. The customer service is always great, professional and I am long term customer with years of experience with the dealership and Tony, my service rep. The customer service is always great, professional and courteous. More

Everything was top of the line except having to do a survey. Been coming here 30 years. If not satisfied I will tell them. What I hate is the annoying calls &emails to fill out a survey afterwards! Been coming here 30 years. If not satisfied I will tell them. What I hate is the annoying calls &emails to fill out a survey afterwards! More

Service B Excellent!!!! Cory Jobe is great! He has excellent customer service and makes it very easy for me. The service is fast and i get a car wash. Excellent!!!! Cory Jobe is great! He has excellent customer service and makes it very easy for me. The service is fast and i get a car wash. More

Awesome service everyone is very professional and make sure you are happy with the service you all provided and I like the texts message after the service yo service everyone is very professional and make sure you are happy with the service you all provided and I like the texts message after the service you'll know you dealing with . More

Mercedes-benz Review I was pleased with the service and treatment from Mercedes-Benz. I have bought 6 cars from this dealership in the past 3 years. I have consistently b I was pleased with the service and treatment from Mercedes-Benz. I have bought 6 cars from this dealership in the past 3 years. I have consistently been treated well. More

Service & repair Great customer service. Everyone was very helpful and accommodating. The service department always meets my expectations. They always inform me of a Great customer service. Everyone was very helpful and accommodating. The service department always meets my expectations. They always inform me of all costs before proceeding with work. More