Mercedes-Benz of Jacksonville

Great customer service! Friendly staff! Courtesy to clients and I really appreciate my experience ! Thanks Camille Friendly staff! Courtesy to clients and I really appreciate my experience ! Thanks Camille More

The service department at Mercedes-Benz of Jacksonville is always a pleasure to deal with. For many years the Service Advisor Jonathan Hill has been consistently professional and efficient. is always a pleasure to deal with. For many years the Service Advisor Jonathan Hill has been consistently professional and efficient. More

Good ,clean and courteous service . Jarrod, from Mercedes Benz of Jacksonville, explained what’s needed to be done in our problem with our car . Jarrod, from Mercedes Benz of Jacksonville, explained what’s needed to be done in our problem with our car . More

Jarrod was great! Totally different experience this visit. From arrival to departure, every aspect of the encounter was on point. After the warm reception, we waited Totally different experience this visit. From arrival to departure, every aspect of the encounter was on point. After the warm reception, we waited less than 10 minutes for Jarrod and was in a loaner, and on our way in less than 30 minutes of arrival. Great communication and comprehensive diagnostic. Jarrod took the time to actually "see" us! Our vehicle was clean and ready for us upon arrival for pickup! Thanks Jarrod & Mercedes-Benz of Jacksonville! More

Julia was great and so was the maintenance, it took some time, but the result is good, I recommend time, but the result is good, I recommend More

Easy service appt. From online scheduling to careful one on one care at the dealership From online scheduling to careful one on one care at the dealership More

Had an oil change done before they closed on Saturday before my trip to tampa, Adam was so kind and accomidating as my service advisor 10 out of 10!! Thanks mercedes jax! before my trip to tampa, Adam was so kind and accomidating as my service advisor 10 out of 10!! Thanks mercedes jax! More

Overall, I have been very pleased with the quality of the maintenance service provided by Mercedes-Benz of Jacksonville. Sam, the technician, always services my vehicle and does exceptional work. Behar, the maintenance service provided by Mercedes-Benz of Jacksonville. Sam, the technician, always services my vehicle and does exceptional work. Behar, the service advisor, however is often difficult to reach and does not respond to emails or text messages unless my vehicle is actually physically at the dealership being serviced. More

I came in to have a coil replaced as recommended. My agent is always sweet, helpful, and very professional. The mechanics are amazing and provided me with what needs to be worked on next, as well as My agent is always sweet, helpful, and very professional. The mechanics are amazing and provided me with what needs to be worked on next, as well as price estimates. I love Mercedes of Jacksonville and will continue to have my services completed here. More

Have only used twice but each time I called Ali (Service Advisor) I was able to bring RV in without appointment and leave it. Ali is very knowledgeable, very helpful, works well with clients. Work always co Advisor) I was able to bring RV in without appointment and leave it. Ali is very knowledgeable, very helpful, works well with clients. Work always completed in timely manner. Very impressed with Service area. Breakfast, lunch, snacks, beverages and wifi. Everyone very friendly and helpful. More