Mercedes-Benz of Jacksonville

The dealership staff and service advisor Dillon Hastie is consistently professional, prompt, efficient, and courteous. consistently professional, prompt, efficient, and courteous. More

Dillion did an excellent job taking the car in and explaining the service. Thank you!! explaining the service. Thank you!! More

For 15 years, Jacksonville Mercedes Benz has been providing my family with excellent service and a superior support staff for our cars and motor home. The service is exceptional and customer satisfac providing my family with excellent service and a superior support staff for our cars and motor home. The service is exceptional and customer satisfaction is their number one concern. Thank you for all you do for us and the community. More

The appointment was set up at a given time, they were ready for my vehicle. The service tech gave the extra mile to take care of me and my vehicle. Very pleased with the service and dealership. The waiti ready for my vehicle. The service tech gave the extra mile to take care of me and my vehicle. Very pleased with the service and dealership. The waiting room is excellent. More

Micah Dagey was great! !!! He showed me to where the waiting room was and made sure that I was very comfortable. He was very nice, welcoming and very professional. He fol !!! He showed me to where the waiting room was and made sure that I was very comfortable. He was very nice, welcoming and very professional. He followed up with me on what was going on with my car. His customer service was excellent. I will highly recommend him. More

I had a service appointment with Camille that went great! Scheduling on line was easy and I was in and out quickly. Thanks Camille! Scheduling on line was easy and I was in and out quickly. Thanks Camille! More

Johnathan was very efficient Professional and friendly. I would highly recommend him as a Service Advisor. I would highly recommend him as a Service Advisor. More

I called the service department regarding a possible battery issue. That were displayed in my car. I was given an appointment for 12:30 for that day. When I arrived I didn’t have to wait long. Camille w battery issue. That were displayed in my car. I was given an appointment for 12:30 for that day. When I arrived I didn’t have to wait long. Camille was there and she handled everything perfectly. She advised me it would take about two and a half hours. I had no problem waiting. More

With almost 21-year experience with Mercedes Benz services in USA and another 10 years in Europe your facility in Jax is the best compared with Atlanta, GA and Daytona, FL service stations. I have th services in USA and another 10 years in Europe your facility in Jax is the best compared with Atlanta, GA and Daytona, FL service stations. I have the best advisor Dillon Hastie. He is knowledgeable, attentive, friendly and always ready to assist. I also really appreciate technician Eric and service video with report and recommendations. It is very good that your station started such reports: clear, understandable, and very helpful. Thx a bunch for help to Linda Medina, Brenda Beam and Haley Colbert! More

"The cleaning was terrible and completely unprofessional. They left stains and did not clean the car properly at all." They left stains and did not clean the car properly at all." More