Mercedes-Benz of Jacksonville

Stopped taking car there once outof warrenty because you can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the sam can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the same answer. she acknowledged it’s a common complaint. Offered me a free set of wipe blades, installed at my home. appointment sent for this past Friday, confirmed in numerous texts, then no on every showed. STAY AWAY FROM FIELDS AUTOMOTIVE. More

Dillon was very nice an he keeped me in the loop of whats was going an he text me back when i needed to ask a question was going an he text me back when i needed to ask a question More

The Mobile Service technician was wonderful. He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobil He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobile Service was fabulous. Thanks to the dealership for letting us know it was an option! More

My 2018 Sprinter that I bought used required a DEF tank replacement. Although it was expensive I appreciate they had the parts in stock and scheduled me promptly. Micah the service advisor clearly explaine replacement. Although it was expensive I appreciate they had the parts in stock and scheduled me promptly. Micah the service advisor clearly explained the procedure and walked me through the process. I appreciate that the busy guy took the time to help understand about the DEF system. More

I have been going to Fields for many years. I have been working with Ali Foltz for almost 2 years she is always helpful, kind, responsive and so helpful! She goes to bat for her clients!! I wou I have been working with Ali Foltz for almost 2 years she is always helpful, kind, responsive and so helpful! She goes to bat for her clients!! I would give her a 20 star review if I could! Thanks Ali!! More

I always like how helpful everyone is and how easy it is to get any job done. to get any job done. More

Service with a smile 😎! It is always a joy to have my automobile service work completed at Fields! Very easy to setup an appointment, with fast, efficient and reliable ser It is always a joy to have my automobile service work completed at Fields! Very easy to setup an appointment, with fast, efficient and reliable service. Always greeted in a very pleasant, delightful and polite manner! Thank you Jonathan Hill for being so accommodating and helpful!!! RTJ More

Very professional, and excellent communications. Also very flexible in Waze to make the service convenient. Also very flexible in Waze to make the service convenient. More

Always receive great service. Dalton Langner is my service advisor and never had issues with service. Dalton Langner is my service advisor and never had issues with service. More

I was very upset by the services center of Atlantic Blvd this time, my sister dropped my car at this center for an emergency case yesterday, and today I received a text msg from Someone named Bryan Wilson t this time, my sister dropped my car at this center for an emergency case yesterday, and today I received a text msg from Someone named Bryan Wilson to come to pick up my car because it’s done, when I arrived to the center asked about Bryan nobody responded, someone from told me that I have to go to the cashier, when I finished with them they told to wait outside without any explanation, so I left the center very upset, didn't know what happened to my car and with very bad experience. It was the worst time ever with Mercedes Benz services.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 More