Mercedes-Benz of Laguna Niguel

Not a Happy Camper Do you think it's right to by certified pre-owned car and 9 months later you have to replace two rear tires? The checklist shows the dealer replaced t Do you think it's right to by certified pre-owned car and 9 months later you have to replace two rear tires? The checklist shows the dealer replaced them at time of purchase. However, I just found out they replaced only the front. The rear were beyond worn. They have metal showing on the inside side tread. The car has a rear alignment issue.. The dealer ignored my request to replace them or to look into the alignment issue. I called Mercedes Benz corporate office and they said they would look into this and call me back within 24/48 hours. It's been 72 hours with no response. You call this 5 star service???? More

GLE350 This is my fourth car from Laguna Niguel Mercedes and my salesman Mark Hansen. Mark makes buying a car a pleasure. I wouldn't go anywhere else. This is my fourth car from Laguna Niguel Mercedes and my salesman Mark Hansen. Mark makes buying a car a pleasure. I wouldn't go anywhere else. More

Excellent car-buying experience I couldn't have asked for a better car buying experience! Although I bought a Ford Transit at a dealership that sells luxury Mercedes, Carson Helton g I couldn't have asked for a better car buying experience! Although I bought a Ford Transit at a dealership that sells luxury Mercedes, Carson Helton gave me the same treatment as someone buying a luxury car would receive. He walked me through every step and made sure to answer any questions I had. After Carson showed me the car and got me through all the initial paperwork for buying the car, I was introduced to Stephen Lim. Stephen Lim helped me get all of the financing paperwork done. Even with a hiccup on my side of things, he made sure everything was worked out and walked me through everything that was going on. He explained everything I was signing for and made the process so effortless. I am very confident I made the right decision on my purchase. When I do work my way up to a luxury car, I will be going directly to Mercedes of Laguna Niguel for my purchase. Thank you Carson, Stephen, and Mercedes of Laguna Niguel for your help! More

Purchase lease of c300 Mark Hansen did an absolutely great job!! This is our 3rd lease from mark & as always it was a pleasure to work with him.his follow-up and diligent t Mark Hansen did an absolutely great job!! This is our 3rd lease from mark & as always it was a pleasure to work with him.his follow-up and diligent to detail were 2nd to none It was a pleasure doing business More

Great Experience We were looking at small SUVs and were down to the Lexus and BMW. We saw the new Mercedes GLC300 and were sold. Justin, Gene, and Chris all helped u We were looking at small SUVs and were down to the Lexus and BMW. We saw the new Mercedes GLC300 and were sold. Justin, Gene, and Chris all helped us seal the deal; they looked all over the western states for the color and package combo that we wanted and arranged to get it here from San Jose while still staying within our budget. Great experience the whole way around and I love my new car! More

Call Eddie montchaikul What a great experience by Eddie. He went out of his way to make this purchase painless. The price and terms were excellent asked I would recommend What a great experience by Eddie. He went out of his way to make this purchase painless. The price and terms were excellent asked I would recommend anyone looking for a Mercedes to contact eddie More

Wayne Herbert - excellent salesperson I had a great buying experience. Wayne was a total gentleman. He was very patient and did not pressure us in anyway. Wayne provided us with honest I had a great buying experience. Wayne was a total gentleman. He was very patient and did not pressure us in anyway. Wayne provided us with honest responses to our inquiries and with exceptional customer service. He is a consummate professional. I highly recommend him. More