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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,487 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,487 reviews
August 13, 2022
Shaun Markow is 1st class. He has serioulsy gone above and beyond with his patience expertise and ability to get things done with my 580 EQS build. I have directed a constant He has serioulsy gone above and beyond with his patience expertise and ability to get things done with my 580 EQS build. I have directed a constant stream of questions to him during the almost 1 year process as I needed information on everything - this being a new model. I changed my build numerous times and at each turn he has treated me like my personal happiness with my car was his number 1 concern. Also, he came through with the numbers he said he could do. This has renewed my faith in car Dealers as I experienced not only zero sales pressure but also old fashioned "customer comes first" service. Kiss my Tesla X with zero customer service goodbye! More
by Lovemycar007
Employees Worked With
Helpful August 11, 2022
Service team (Walter) and service manager (Matt) were awesome. Very helpful, informative, and friendly However, Jordan in the car loaner department was very rude and aggressive in my interaction with awesome. Very helpful, informative, and friendly However, Jordan in the car loaner department was very rude and aggressive in my interaction with him, very disappointed and shocked with how he spoke to me and handled the situation More
by Sonja.Taghavi
Employees Worked With
Matt F, Walter B, Jordan
August 09, 2022
Everyone knows the hassle & exhausting feelings that come along with car shopping- BUT" Mercedes Benz of Laguna Niguel " knows how to eliminate those fears as soon as you walk in. I had the pleasure of worki along with car shopping- BUT" Mercedes Benz of Laguna Niguel " knows how to eliminate those fears as soon as you walk in. I had the pleasure of working with David Gonzales. He is kind, genuine and most of all professional! He made my purchase so easy!! i purchased my vehicle with him a year ago and recently went in to purchase another and it is always a pleasure working with him. It feels great to work with people who care and that help you get to the car of your dreams. i had gone to BOTH Fletcher Jones locations on various occasions and experienced horrible customer service. I will gladly make the drive in California traffic to give my business and referrals to David.- Thank you to the Whole Staff @LagunaNiguel for always welcoming us with beverages and warm smiles! Don't wait go See him now :) More
by franchescaC
Employees Worked With
David Gonzales
August 06, 2022
Jenny made my buying experience easy breezy. I came in to check out a couple of 2022 C 300’s that I had my eye on. Jenny took care of everything from the time i walked in until i drove off in my I came in to check out a couple of 2022 C 300’s that I had my eye on. Jenny took care of everything from the time i walked in until i drove off in my new car. She took her time and patience (god knows you need patience dealing with me 😊) and I feel like all my years of purchasing a car this was the least stressful of them all…actually she made The process kinda fun really. Randall Garrison More
by randyg1991
Employees Worked With
August 04, 2022
Jenny was awesome to work with! Easy process and I love my car. Thanks so much! Easy process and I love my car. Thanks so much! More
by Stephanieraaff
Employees Worked With
August 03, 2022
Me and my wife had an awful experience with the dealership working with Juan today and also his manager we were planing to buy a car from them yesterday we had all numbers and the deal with john an dealership working with Juan today and also his manager we were planing to buy a car from them yesterday we had all numbers and the deal with john and his manager but today they were unavailable we had to work with these 2 unexperienced liars who gave us a totally different numbers and as soon as i said i have all the papers he took the papers and states that he doesn’t want to sell the car to me!!!!!!! This is very sad seeing people with lack of information are working in that dealership. More
by amirreza.kiarash
Employees Worked With
July 29, 2022
I dealt with Duke Matlin. We had communicated via email about which vehicles in inventory I had an interest in. I got back to me within 2 hours. I set up my appointment for We had communicated via email about which vehicles in inventory I had an interest in. I got back to me within 2 hours. I set up my appointment for the next day. I was in and out with a new 2022 GLE 350 4matic within less than 2 hours. I test drove the vehicle. Duke showed me all of the new features. He ran interference for me on the vehicle loan. I signed all of the paperwork. We drove the new car to my house, and Duke set up all of the electronics. Seemless. This was the 11th vehicle that I have purchased from this dealership. I have always been treated with the greatest respect, from either the sales department or the service department. This is the second vehicle that I have purchased through Duke's assistance. I highly recommend this dealership for whatever needs one might have with Mercedes-Benz. More
by jojenbusch
Employees Worked With
