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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,680 Reviews

1 Star Dr.

Laguna Niguel, CA

92677

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Showing 1,680 reviews

October 17, 2019

MB sales Kevin did a Good job following thru and making sure everything was Done Friendly efficient Have a good day and thanks for your help Mb More

by jeapea5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe
October 17, 2019

Honest We have bought numerous vehicles over the years and our experience at Laguna Niguel was truly awesome. From the moment we walked in until we left, the More

by Jeffk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor, Mike Ball
October 14, 2019

Ray Hashemi Thank you to Ray for outstanding service during the decision making and purchase of my certified pre-owned MB. Trust him with your search. And purcha More

by Victoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim who is Rays asdistant, Ray Hashemi
October 14, 2019

Fantastic experience, thank you Ray Chu! There is no better shopping experience than that provided by Ray Chu at Mercedes-Benz of Laguna Niguel. Ray was so easy going and helpful in the proce More

by trilife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Chu
October 12, 2019

Love my new 2020-GLE350–4MATIC I just leased a masterpiece of a vehicle 2.0 L in-line four turbo engine 9G Tronic speed automatic transmission for 4MATIC ALL WHEEL DRIVE, and the be More

by GBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Chu and Ramsey
October 11, 2019

Excellent experience purchasing a lease for a 2020 GLE450. Our sales rep, Andrei, was easy to work with and made the experience an efficient one. I would recommend MB of Laguna Niguel to others as th More

by FBarker
Recommend Dealer
Yes
Employees Worked With
Andrei Maldareanu
October 11, 2019

A Great Car Buying Experience at the MBZ Laguna Niguel We had a great experience working with Bernie Mendez, internet sales person at Mercedes-Benz of Laguna Niguel. Bernie took time letting us test drove More

by MBZ Owners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Mohessipom, Finance Manager, Bernie Mendez
October 08, 2019

Unfortunately, our experience with Jesse Gutierrez, assistant service manager was horrible. I’ve never been treated so poorly by a service representative. His combative and demeaning behavior was onl More

by Happy Camper
Recommend Dealer
No
Employees Worked With
Jesse Gutierrez
Oct 14, 2019 -

Mercedes-Benz of Laguna Niguel responded

Hello Happy Camper, Thank you for taking the time to review your recent service experience with Jesse. I am sorry it did not go as well as we would have expected. I am typically provided good results and praise regarding Jesse’s level of service so this is surprising. I have asked him if he had any negative interactions recently an none came to mind, so in an attempt to zero in on the issue and provide an opportunity for improvement I am happy to take further comment providing details on the interaction as we always strive to improve where we fall short. Regards, Matt Moskal Master Certified Service Manager Mercedes Benz of Laguna Niguel 949-347-4814 mmoskal@mblaguna.com

September 29, 2019

Simple and easy made this buying experience a good one David truly made this purchase very easy and actually enjoyable. The dealership is very accommodating from top to bottom. Exceptionally clean dealer More

by JohnR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
September 23, 2019

Great experience I had a great experience! Sean and Michael are really great. Very professional and an overall great experience. I highly recommend them. Great car dea More

by Cupcake
Recommend Dealer
Yes
Employees Worked With
Mike Ball, Sean Haifi
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