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Mercedes-Benz of Little Rock
Little Rock, AR
1,012 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 1,012 reviews
September 19, 2022
Allen is an asset to the dealership. Everyone is friendly. Clean waiting area with refreshments is nice. Everyone is friendly. Clean waiting area with refreshments is nice. More
by Lisa Kauffman
Employees Worked With
September 17, 2022
Games…every turn. A) didn’t have title after 3 weeks - day of deal, said they did; B) changed the deal and price after we agreed on all terms - I caught it mid signi A) didn’t have title after 3 weeks - day of deal, said they did; B) changed the deal and price after we agreed on all terms - I caught it mid signing, stopped, and gave them choice to honor or I walk out; C) requested 2 specific tech features before signing, assured were on the car - after signing, they were NOT; D) service sends you to voice mail all day and they don’t return calls, even if you have an active ticket; E) Service manager said a software update was a complex warranty “all day” effort. I later confirmed by 2 other dealers, it was a very simple effort. It seems they are gaming Mercedes warranty and aren’t on the up and up with corporate; F) sales hounded - even tried bribing me - for 5 star rating with a tank of gas; I declined the gas. “Sorry” does not fix these. I’ve already formally changed my designated dealer at corporate, to Tulsa - further away, but has tech concierge and proven trust. I’ve filed complaints with AR attorney general, Mercedes, FTC, and BBB. I’m a 20+ year owner of most every model. This is not how a Mercedes operates. More
by Joanie
September 15, 2022
Did not have appointment but they let me come in and took care of the problem in a couple of hours. care of the problem in a couple of hours. More
by Xsascottx
September 14, 2022
I received quality services whenever I go there. Very professional and friendly service highly skilled staff. Very professional and friendly service highly skilled staff. More
by DarleneWillis62
Employees Worked With
September 13, 2022
Great place to have my car serviced. Paul was helpful and courteous. Whole experience was great. Will be my Mercedes dealer from here on out. Thanks for everything. Paul was helpful and courteous. Whole experience was great. Will be my Mercedes dealer from here on out. Thanks for everything. More
by Johnkieser
Employees Worked With
Paul Rager
September 10, 2022
Professional salesperson created an excellent car buying environment. Didn’t feel ‘pushy’ or try to sell me something I didn’t want environment. Didn’t feel ‘pushy’ or try to sell me something I didn’t want More
by Gwill
September 08, 2022
I haven't had any bad experience since I bought our cars from Mercedes benz of Little Rock, AR. The service representative Allen Blair is always been helpful. from Mercedes benz of Little Rock, AR. The service representative Allen Blair is always been helpful. More
by jporcioncula1972@gmail.com
Employees Worked With
September 06, 2022
The service manage, Jeremiah Brown, was very helpful, courteous & informative. They took car of my car in a timely manner. Could not have ask for better service. courteous & informative. They took car of my car in a timely manner. Could not have ask for better service. More
by Shelby
Employees Worked With
Jeremiah Brown
