Mercedes-Benz of Little Rock

Great Customer Service I started my search for a car online. I was fortunate enough to work with Joey. We started off working over the phone . He sent me several cars to loo I started my search for a car online. I was fortunate enough to work with Joey. We started off working over the phone . He sent me several cars to look at. When I came to the dealership, he showed me others as well. He was very knowledgeable about the difference in the cars. He made sure we left satisfied. I was very pleased with my overall experience! I would definitely recommend them to others! More

Excellent During the past 45 years I have purchased seven automobiles, both new and preowned from this dealership. The sales and service experiences have been t During the past 45 years I have purchased seven automobiles, both new and preowned from this dealership. The sales and service experiences have been totally satisfactory . More

One rotten apple can spoil the bunch Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. Sh Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. She lacks a friendly demeanor and willingness to help. It’s as if she were too busy to help throughout the process. When asked if there was a loaner car, she said no. However, I made the appointment with her and explicitly asked for one. More

Awesome Service I drove from Texas to pick up a vehicle. Everyone was nice and provided an excellent experience. Even after experiencing some issues with the vehicle I drove from Texas to pick up a vehicle. Everyone was nice and provided an excellent experience. Even after experiencing some issues with the vehicle afterward, Steve and Joey helped me through it all. Thanks guys you Rock!!! More

The horn My problem was simple, it was my horn, it wouldn't working. They diagnosed and corrected the problem,I'm pleased with the service I receiced. My problem was simple, it was my horn, it wouldn't working. They diagnosed and corrected the problem,I'm pleased with the service I receiced. More

Customer satisfaction Mercedes Benz of LR works hard to satisfies the customers. He call to inform me when my vehicle was ready. Also, if any thing else is needed they call Mercedes Benz of LR works hard to satisfies the customers. He call to inform me when my vehicle was ready. Also, if any thing else is needed they call to get my permission before it is done. More

Superb David was excellent to work with. I was looking for a vehicle for my daughter. He was transparent and accessible. When we arrived at the dealership David was excellent to work with. I was looking for a vehicle for my daughter. He was transparent and accessible. When we arrived at the dealership after a long drive, they had all the paperwork together and were a pleasure to work with from a final test drive to financing. Matthew and Victor were very helpful. We will continue to check with them on future car purchases. Thanks Lee More

2016 E350 Great teamwork with excellent customer service. My experience was very smooth and successful . I would definitely recommend them to someone looking t Great teamwork with excellent customer service. My experience was very smooth and successful . I would definitely recommend them to someone looking to purchase a luxury vehicle. More

Subpar all around Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 da Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 days of no response I decided to call to schedule an appointment for service. The first available appointment was made for a week late. I had my vehicle towed in bc my battery was lifeless . I left the dealership and waited for an update. 40 hrs later I received a call stating the battery was dead(duh) and a diagnostic would be performed so nothing had been done as of this point. 7 days later I get a call that the battery had been changed. At this time I’m livid because they have had my car for seven days and no updates or any information was given to me during that period. When brought to me, my Mercedes is dirty and oily fingerprints on my hood and grill from been serviced. $500+ later I’m appalled by the lack of communication and care for my vehicle. I will drive 45 minutes to Conway dealership before I ever return to this location. More

Effective Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. More