Mercedes-Benz of Little Rock

I never go to this dealership. I recently have an appointment to purchase a car and when I reach the dealership they told me the car is not available. I confirm the dealership before leaving the home appointment to purchase a car and when I reach the dealership they told me the car is not available. I confirm the dealership before leaving the home because I have to drive 2 hours to the location. The car was available at the dealership but the sales representative told me it's not available and show me and my family attitude and walk off. After taking to manager the car was available. So basically this dealership is trying to play with the customer and have one of the worst sales representatives. More

Our 2016 Sprinter motorhome was subject to the Mercedes diesel emission recall. It is a 3 1/2 hour drive for us to go to Bentonville and previous air bag recalls had not been very positive experiences. And diesel emission recall. It is a 3 1/2 hour drive for us to go to Bentonville and previous air bag recalls had not been very positive experiences. And there are stories on the internet that this recall is taking over two weeks. But we were fortunate. Service Manager Patrick took care of all the details of the recall and got everything accomplished in just three days. And the motor home drives as great as always and fuel economy remains 15-16 mpg. More

I’m Johnny Wallace,BJ Henry is awesome! He helped my I’m Johnny Wallace, BJ Henry is awesome! He helped my wife Kimala Wallace get a Mercedes in 2018 4matic and we were there today 10-24-2020 looking fo I’m Johnny Wallace, BJ Henry is awesome! He helped my wife Kimala Wallace get a Mercedes in 2018 4matic and we were there today 10-24-2020 looking for another! He pointed us in the direction of Corey (our new Salesman) and we’re in the process of selecting a new coupe or SUV. Thanks BJ!! Awesome work! More

I have had the worst experience with dealing with little rock Mercedes Benz Service department I own a Mercedes for over 35 years it make me want to stop buying a Mercedes because you can not get good servi rock Mercedes Benz Service department I own a Mercedes for over 35 years it make me want to stop buying a Mercedes because you can not get good service! Because they don’t return call You have to keep calling to find out what’s going on with your car or you have to hit *67 to get someone on the line to speak to a service tech really don’t like this type of service! So it makes you not want to buy a Mercedes because you have to deal with this type of service! More

I've been a loyal, satisfied customer since 1998 and the service I received today from Jeremiah Brown was everything I have come to expect from Mercedes-Benz of Little Rock. When I had a minor warranty issu service I received today from Jeremiah Brown was everything I have come to expect from Mercedes-Benz of Little Rock. When I had a minor warranty issue I brought it to Jeremiah's attention and he was empathetic, attentive and anxious to make things right. He made me feel not only that the dealership valued my business but that my satisfaction was a top priority. Thank you, Jeremiah Brown, for your devotion to excellent customer service! More

This dealership is awesome. Excellent customer service and friendly. Shelia Mckinnis made my car shopping experience very pleasant. Shes was just excellent! So if you shopping for your next Mercedes look and friendly. Shelia Mckinnis made my car shopping experience very pleasant. Shes was just excellent! So if you shopping for your next Mercedes look no further and call Shelia, she will take good care of you!@ More

Exceeded our expectations after looking for nearly 2 months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. We could not be happier with the outcome. My wife is ecstatic about her new ride. Second purchase from here and with Patti. Customers for life. More

Just purchased my 2 Mercedes-Benz from here today. Proud to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Rail to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Railey is the absolute best. Ask for Patti if your looking for a new ride. She is not just a salesperson looking to sell you a car she will be your friend for life! No matter what time it is you can always count on her to help out. I can not imagine ever using another dealership or sales rep! More

The best experience by far... on my buying experience I highly recommend Dylan Thompson for your next car purchase. He's by far the best salesperson I've experience in my 20+ year in purchasing cars. He I highly recommend Dylan Thompson for your next car purchase. He's by far the best salesperson I've experience in my 20+ year in purchasing cars. He was very courteous and attentive. I know I am going to purchase my next car in the upcoming years from Dylan! Thank you Dylan! More

Bought a used Lexus from them; discovered later that it had structural damage which was not disclosed during sale. Warranty offered by finance person with no paperwork or details Did not expect abuse fro had structural damage which was not disclosed during sale. Warranty offered by finance person with no paperwork or details Did not expect abuse from a high end dealership. More