Mercedes-Benz of Little Rock

Bought a used Lexus from them; discovered later that it had structural damage which was not disclosed during sale. Warranty offered by finance person with no paperwork or details Did not expect abuse fro had structural damage which was not disclosed during sale. Warranty offered by finance person with no paperwork or details Did not expect abuse from a high end dealership. More

Ooooooh That Smell! After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. De After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. Despite thousands of complaints and class action law suits, Mercedes has done nothing to help. In fact, they want us to have the filter and system cleaned a second time, at our expense. They wouldn't even give us a loaner, and threatened to charge us a storage fee if we left the unbearable vehicle on their premises. Search Mercedes mold smell before purchasing. You just might end up with a foul smelling vehicle and mold spores blowing in your face. Mercedes will do absolutely nothing for you. They have a design defect, as they attempted to engineer a system that wouldn't leak water on the driveway. Instead, the condensation has nowhere to go and the HVAC system is a mold haven. We should have been finished with Mercedes when they didn't cover the air suspension/struts (also a manufacturers defect) that went out on our previous vehicle. This happened to people we know and countless others complaining of it online. When Mercedes attempts to engineer differently things than other manufacturers it is often a failure, and they don't back up their product. Mercedes is deceptive. Do your research prior to buying a vehicle from them. More

Problem resolved Had a check engine light come on within minutes of leaving the dealership. The entire staff bent over backwards to get it resolved, including coming Had a check engine light come on within minutes of leaving the dealership. The entire staff bent over backwards to get it resolved, including coming to my home, picking the car up and letting me use a loaner for a week. My salesman, finance manager and service rep were fantastic. This is the second Mercedes I’ve bought from LR Mercedes. I am extremely pleased with the experience. More

Great in and out service When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either. When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either. More

Best car purchasing experience ever! Our salesman Joey Sullivan was amazing from start to finish! We couldn't be happier with our new car and this was the first and only stress-free car b Our salesman Joey Sullivan was amazing from start to finish! We couldn't be happier with our new car and this was the first and only stress-free car buying experience. More

Our First Mercedes Our buying experience at Mercedes Benz-Little Rock was second to none. It was a dream that came true, with the help of our friendly sales associate Ro Our buying experience at Mercedes Benz-Little Rock was second to none. It was a dream that came true, with the help of our friendly sales associate Ron MacAulay whose customer service after the sale has been outstanding. Mr. Steve Roscoe, who introduced himself early, reaffirmed the commitment to making sure we were satisfied. Mr. Settles took the time to explain the extended warranty benefits and helped us select the perfect plan. They all were special to work with making a new customer for life. More

Nice environment My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appr My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appreciated it. They washed my vehicle as a courtesy... love it.. More

purchase and service of 2017 Acadia. We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great job. More

Scheduled A3 Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name defin Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name definitely should be included with Allen and Kim. He continued the same excellent service that I expect at Mercedes. More

Purchase Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME! Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME! More