Mercedes-Benz of Little Rock

how I was treated at mercedes little rock Excellent customer service. Thank you Patti for the way you treated me when I bought my lovely GLS. I love my car and happy to get it. Excellent customer service. Thank you Patti for the way you treated me when I bought my lovely GLS. I love my car and happy to get it. More

Used car purchase for our daughter BJ was extremely helpful in the purchase of a used car for our daughter. The dealership was very pleasant to do business with! Thank you BJ was extremely helpful in the purchase of a used car for our daughter. The dealership was very pleasant to do business with! Thank you More

Great experience The service was fast and sufficient. I highly recommend the service dept. The wait was not very long. I appreciate the fact that Saturday was an opt The service was fast and sufficient. I highly recommend the service dept. The wait was not very long. I appreciate the fact that Saturday was an option to get the car serviced. More

Initial service First time with dealership. Making an appointment went smoothly. Reminders of appointment time were sent by text and email. Checking in and descriptio First time with dealership. Making an appointment went smoothly. Reminders of appointment time were sent by text and email. Checking in and description of service desired went smoothly. Allen, service writer, took my information quickly and after reviewing what was needed for this service call informed me for my approval. Service was done in a fairly short time and Allen went over the work accomplished and items I needed to watch before next service. Overall a pleasant experience. More

Great experience Staff was professional and attentive to my needs. I was in a hurry and all three worked to get me through the process quickly. Trade in value was re Staff was professional and attentive to my needs. I was in a hurry and all three worked to get me through the process quickly. Trade in value was reasonable and I was shown controls in a similar merc while mine was prepared to leave. This is my 2nd purchase from dealer and I will be back. More

They bend over backwards to help! Kym is terrific! Always a pleasure to work with. Joey took my calls and responded promptly to texts long after the dealership had closed. He’s great a Kym is terrific! Always a pleasure to work with. Joey took my calls and responded promptly to texts long after the dealership had closed. He’s great as well!! More

Annual Maintenance I had another great experience at the dealership. Kym Phillips was extremely nice and made sure I had everything I needed to make my day pleasurable. I had another great experience at the dealership. Kym Phillips was extremely nice and made sure I had everything I needed to make my day pleasurable. More

Great People We have been doing business with mercedes Benz of Little Rock for 25 years in that time we have bought almost a car a year . Steve Roscoe was our firs We have been doing business with mercedes Benz of Little Rock for 25 years in that time we have bought almost a car a year . Steve Roscoe was our first salesman. He will always be our first choice. Alan has been our service guy. They are two of the nicest people ever . No matter what request we have they always try their best to fulfill it. Mathew Martindill has been our sales guy for the past couple of purchases , he is the most knowledgeable mercedes person I have ever met. He takes his time explaining every inch of the vehicle . Steve , Allen and Mathew are a team , we couldn’t buy a vehicle anywhere else. This dealership is the Best!!! Thanks for all the service . More

Generally Good They seem to do good work, are (in my experience) friendly, and they've been able to resolve what problems I've brought them thus far. 4/5 for two rea They seem to do good work, are (in my experience) friendly, and they've been able to resolve what problems I've brought them thus far. 4/5 for two reasons, it's difficult getting in touch with staff over the phone and at times I have had to prompt employees on what they should do next to resolve a problem. More

One rotten apple can spoil the bunch Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. Sh Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. She lacks a friendly demeanor and willingness to help. It’s as if she were too busy to help throughout the process. When asked if there was a loaner car, she said no. However, I made the appointment with her and explicitly asked for one. More