Mercedes-Benz of Little Rock

Great experience Very accommodating with a loaner car.. a little bit slow on keeping my car but my overall experience was great. Allen was very nice to work with and e Very accommodating with a loaner car.. a little bit slow on keeping my car but my overall experience was great. Allen was very nice to work with and explained what was done to my car. More

Effective Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. More

Subpar all around Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 da Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 days of no response I decided to call to schedule an appointment for service. The first available appointment was made for a week late. I had my vehicle towed in bc my battery was lifeless . I left the dealership and waited for an update. 40 hrs later I received a call stating the battery was dead(duh) and a diagnostic would be performed so nothing had been done as of this point. 7 days later I get a call that the battery had been changed. At this time I’m livid because they have had my car for seven days and no updates or any information was given to me during that period. When brought to me, my Mercedes is dirty and oily fingerprints on my hood and grill from been serviced. $500+ later I’m appalled by the lack of communication and care for my vehicle. I will drive 45 minutes to Conway dealership before I ever return to this location. More

Great car buying experience!! Outstanding car buying experience. David Kelly and Patti Railey attention to detail, knowledge and friendliness made the trip from South Carolina wort Outstanding car buying experience. David Kelly and Patti Railey attention to detail, knowledge and friendliness made the trip from South Carolina worth it to get our CPO GLE 350. Thanks again for the excellent service. More

Positive Everyone was friendly and helpful. My salesman was BJ Henry. He was well informed, helpful and above all not pushy. I spoke with BJ late Friday aftern Everyone was friendly and helpful. My salesman was BJ Henry. He was well informed, helpful and above all not pushy. I spoke with BJ late Friday afternoon regarding a Chevrolet Suburban I had seen on Carfax. Told him I was very interested in seeing this car, but explained due to business obligations on Saturday, I could not make it down there. He agreed that he would hold the vehicle for me to look at Monday morning. I was very pleased with the Suburban, the price, and service, so I bought it. Everyone was courteous and respectful. Thank you Mercedes Benz of Little Rock, and a very special “Thank You” to BJ Henry for your help. Keep up the good work. More

Great Service Great service...they did what they said they would do and worked around my schedule for my convenience. Thanks for all your help MB Little Rock! Great service...they did what they said they would do and worked around my schedule for my convenience. Thanks for all your help MB Little Rock! More

Awesome service There is a Mercedes dealership 50 minutes from me but I drive the 2.5 hours for this exceptional service. Sales and service is awesome There is a Mercedes dealership 50 minutes from me but I drive the 2.5 hours for this exceptional service. Sales and service is awesome More

Car service This was my second time going to get my car serviced, but the first time I felt like the service provided was all around an A+!!! Stephen Robinson i This was my second time going to get my car serviced, but the first time I felt like the service provided was all around an A+!!! Stephen Robinson is an amazing advisor that listened and made sure what I needed and wanted was taken care of! Excellent customer service and no delays!! Truly appreciate all of that! More

Great service Got great service from check in to loaner vehicle; from General Manager contacting me on Sunday to work me in to my service representative (Ms. Kym) t Got great service from check in to loaner vehicle; from General Manager contacting me on Sunday to work me in to my service representative (Ms. Kym) taking care of the details and arranging for me to pick up my vehicle on Sunday. Highly recommended More

General service. Excellent customer care continues to make buying and servicing a pleasure- a good product helps with the first sale; good service keeps the customer l Excellent customer care continues to make buying and servicing a pleasure- a good product helps with the first sale; good service keeps the customer loyal to the dealership and the brand. More