Mercedes-Benz of Little Rock

Efficient, professional and so courteous! Dealing with Little Rock Mercedes is always pleasant- from scheduling appointments, arrangements for a courtesy vehicle, to nice dealership amenities! Dealing with Little Rock Mercedes is always pleasant- from scheduling appointments, arrangements for a courtesy vehicle, to nice dealership amenities! I especially appreciate the your man who checked my car in and Allen Blair (service advisor). More

Friendly and professional service. Prompt, courteous and friendly service. Car delivered in clean condition at time promised. It is a service center that I enjoy working with and will r Prompt, courteous and friendly service. Car delivered in clean condition at time promised. It is a service center that I enjoy working with and will return again. More

Experience of Service The service was taken care of in a timely manner. The Service Advisor was kind and professional. It was a very good experience and I do recommend this The service was taken care of in a timely manner. The Service Advisor was kind and professional. It was a very good experience and I do recommend this dealership to others. More

Service department have the best employees Allen. Service manager is a very good person. He helps in a timely manner. Mr Paul Donahue and BJHenru are by far the greatest staff. Allen. Service manager is a very good person. He helps in a timely manner. Mr Paul Donahue and BJHenru are by far the greatest staff. More

Wonderful experience with my sales team My wife and I found a car that we thought we wanted and our team found it out of state. We then decided we wanted a different vehicle. Our team neve My wife and I found a car that we thought we wanted and our team found it out of state. We then decided we wanted a different vehicle. Our team never batted their eyes. They redid all the paper work with a great and positive attitude. Our sales representative even drove 45 miles to pick up our trade in. Awesome experience!!! More

Good job Everything went soomthly and appreciate the loaner vehicle. Did not realize that tire rotation did not come with the 10K service until it was too late Everything went soomthly and appreciate the loaner vehicle. Did not realize that tire rotation did not come with the 10K service until it was too late. That is way different than the Acura’s I’ve had. Great car but the MercedesMe App - not so much. Wish you all could fix that too. More

Excellent Service and Turn around time Allen has been taking care of our vehicle for a long time. We are quite impressed by his professionalism and customer service. Thanks a lot! Allen has been taking care of our vehicle for a long time. We are quite impressed by his professionalism and customer service. Thanks a lot! More

Good Customer service I felt very welcomed at the Little Rock dealership. The waiting room was great, snack was a plus. Kym Phillips has the best Customer service I have e I felt very welcomed at the Little Rock dealership. The waiting room was great, snack was a plus. Kym Phillips has the best Customer service I have ever experienced in a dealership. She communicates well and produces when she promises. Matt Martindill has great Customer service skills as well. He makes you feel important and answers you call promptly. I love it when he offers to bring my car to me. More

Regular maintenance As wheats, scheduling my appt time and date with Joshua was fast and easy. Every consideration for what worked best for me. Joshua went over exactly w As wheats, scheduling my appt time and date with Joshua was fast and easy. Every consideration for what worked best for me. Joshua went over exactly what was covered and even walked me through what to expect on my next scheduled maintenance including cost. More

Not Satisfied I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff a I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff are overwhelmed and under trained. More