Mercedes-Benz of Little Rock

Excellent Staff Paul Donahue is wonderful!!! This was the best car shopping and buying experience I have ever had. No pressure, told Paul what I was looking for, pay Paul Donahue is wonderful!!! This was the best car shopping and buying experience I have ever had. No pressure, told Paul what I was looking for, payment limit and he went out in the pouring rain and found my car. Everyone at Mercedes -Benz of Little Rock was very professional, kind and helpful. Made me feel like I was part of their family. Highly recommend. More

Excellent customer service The staff is always courteous. The service is thorough and convenient. Because a courtesy car is available for me, the time spent to have service done The staff is always courteous. The service is thorough and convenient. Because a courtesy car is available for me, the time spent to have service done is minimal. Thanks so much for your amazing service! More

Excellent Customer service I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but m I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but my highest compliment goes to the outstanding kind Customer Service I get each time from Kym. She is the friendliest rep I ever worked with. I am happy with the whole encounter every time. Job well done Kym. See you next time. More

New purchase Bought multiple vehicles there and come back because of the people and service. We will continue to buy vehicles there. Paul has always been a ton of Bought multiple vehicles there and come back because of the people and service. We will continue to buy vehicles there. Paul has always been a ton of help More

Amazing! Wonderful experience From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought wit From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought with him. Everyone from management (Kevin) to the FI were very professional. More

Friendly, timely service Mercedes Benz of Little Rock provided friendly, timely and accurate service. There was no problems encountered and all aspects of the service visit we Mercedes Benz of Little Rock provided friendly, timely and accurate service. There was no problems encountered and all aspects of the service visit went as expected. More

Seat repair and brake replacement Great service team. Communicated very well and fixed my issues with no problems. I was really impressed with the professionalism and customer focus. G Great service team. Communicated very well and fixed my issues with no problems. I was really impressed with the professionalism and customer focus. Great job! More

Excellent service They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. More

Happy with the service department! The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks. She’s a good communicator. She’s knowledgeable about the business. I couldn’t be happier. More

Disappointing Service Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the car up and paid $1,900. I was told the headlight was working. I drove a few blocks and noticed the headlight was still not working. The service took 6 days and still no headlight repair. I took the car back and waited a weekend and a couple more days for a headlight replacement which was $500. I was never offered a loaner car. More