Mercedes-Benz of Little Rock

Friendly Staff The Staff was Friendly and they had multiple choices for my car to be serviced. They explained the service that was done to my vehicle. The Staff was Friendly and they had multiple choices for my car to be serviced. They explained the service that was done to my vehicle. More

Always friendly Always a great and efficient experience. Waiting area is comfortable with a great view of the new eye candy... always a temptation. Nothing less than Always a great and efficient experience. Waiting area is comfortable with a great view of the new eye candy... always a temptation. Nothing less than German efficiency. Only critique is the number of follow-up emails and texts to thank me for using them and asking for a review. I believe I received 4 emails and 3 texts so far. A little redundant. More

Purchased a GLC program car for my wife. Everything about the experience at Mercedes of Little Rock was positive from the time we arrived until we left the dealership program car for my wife. Everything about the experience at Mercedes of Little Rock was positive from the time we arrived until we left the dealership. Patti Railey did an excellent job and made the entire buying experience a pleasure. More

Service was completed on time Service Advisor said the car should be ready by noon and at 12:10 he called to say it was ready to go. Everything requested was done, car was washed a Service Advisor said the car should be ready by noon and at 12:10 he called to say it was ready to go. Everything requested was done, car was washed and looked great. More

Excellent service Great customer service. Stephen took great care of me helped me out with my questions and concerns and even provided a shuttle for me. He didn’t just Great customer service. Stephen took great care of me helped me out with my questions and concerns and even provided a shuttle for me. He didn’t just give me an answer to my question he got on the phone and made sure that the answer he was giving me was correct. More

Very pleased Please with service, professional and Pleasant staff! Had recall for brake service which was performed it did take a little while but I was pleased as Please with service, professional and Pleasant staff! Had recall for brake service which was performed it did take a little while but I was pleased as far as I can tell... More

Wonderful staff and an amazing experience Patti and the team at Mercedes-Benz of Little Rock were amazing! It was my first experience buying a vehicle and they made it so easy. I would recomme Patti and the team at Mercedes-Benz of Little Rock were amazing! It was my first experience buying a vehicle and they made it so easy. I would recommend them over and over again! More

Awesome guys! Went over and beyond to get the car that I wanted at the price I could afford! These guys were awesome! Couldn’t ask for more Went over and beyond to get the car that I wanted at the price I could afford! These guys were awesome! Couldn’t ask for more More

Service visit Everyone was friendly and helpful and communicated well. We were given a courtesy car to use while ours was being serviced. Overall good experience a Everyone was friendly and helpful and communicated well. We were given a courtesy car to use while ours was being serviced. Overall good experience at Little Rock. More

GLS450 The headlights on the GLS450 is by far substandard to any in its comparison. Driving the car in wet conditions is completely unacceptable when it com The headlights on the GLS450 is by far substandard to any in its comparison. Driving the car in wet conditions is completely unacceptable when it come to headlights. Ours has been in the shop multiple times with complaints about the dim headlights and MB says nothing but it compares to the other models in comparison. ‘We understand it doesn’t put out enough light, and many other complaints on this model but it meets the government standards, therefore nothing we will do.” Bottom line, I purchased a $90k vehicle and I’m stuck with something my wife hates to drive at night and it’s worth by far less than sticker price. This is my third and my last MB that I’ll ever own. We just picked it up from the shop again today without any improvements or plans to make improvements. More