Mercedes-Benz of Little Rock

Thank God for dealerships that backup their word! I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was ver I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was very knowledgeable and informative in explaining all areas checked on my vehicle. More

Jeff was so professional and took care of all my car needs Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have visited. More

Very polite and accommodating. The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use of a courtesy car was very appreciated as well. One of the items they recommended was to replace the rear brakes for $220.00 but it turns out it’s actually $370.00 plus tax and then they only changed the pads, the rotors were quite rough and should have been turned as they will wear the new pads faster in their current condition. I can only compare it to my 14 Silverado HD full synthetic oil change and service with 22 point inspection and a rear brake job with lifetime warranty runs about $269.00 plus tax and Mercedes was $1143.00. Of course I expect to pay more it is a Mercedes, but I would also expect only the best service. More

Great car buying experience We ordered a new 2019 SLC. It took 6 months for them to complete it. The sales manager kept us informed every step of the way. We were very happy wi We ordered a new 2019 SLC. It took 6 months for them to complete it. The sales manager kept us informed every step of the way. We were very happy with the finished product. Rosco the sales manager and Francesco were great to work with. We were in and out of the dealership in least than an hour. No pushy up sale and no pressure to buy. The finance manger had all the paperwork ready to go. More

Very efficient servuce Prompt service, easy to work with. Staff is very friendly and the work was done on times I received constant updates on the status of my vehicle. Prompt service, easy to work with. Staff is very friendly and the work was done on times I received constant updates on the status of my vehicle. More

Exemplary customer service Excellence demonstrated, from ensuring the loaner was ready to cleaning our car up after servicing. Add to that the customer focus of Kym Phillips and Excellence demonstrated, from ensuring the loaner was ready to cleaning our car up after servicing. Add to that the customer focus of Kym Phillips and if great customer service is the goal, mission accomplished! More

Great Service Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time i Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time it should take. Thanks. More

Friendly Staff The Staff was Friendly and they had multiple choices for my car to be serviced. They explained the service that was done to my vehicle. The Staff was Friendly and they had multiple choices for my car to be serviced. They explained the service that was done to my vehicle. More

Routine service Courteous and professional service in prnomised time. Making the appointment was easy. The service area was clean and uncluttered. It was nice to mee Courteous and professional service in prnomised time. Making the appointment was easy. The service area was clean and uncluttered. It was nice to meet Kym. More

Always friendly Always a great and efficient experience. Waiting area is comfortable with a great view of the new eye candy... always a temptation. Nothing less than Always a great and efficient experience. Waiting area is comfortable with a great view of the new eye candy... always a temptation. Nothing less than German efficiency. Only critique is the number of follow-up emails and texts to thank me for using them and asking for a review. I believe I received 4 emails and 3 texts so far. A little redundant. More