Mercedes-Benz of Little Rock

Great Experience Like the Fact that during times of extended service their are Loaner vehicles Able, sometimes due to availability service appts have to be extended fa Like the Fact that during times of extended service their are Loaner vehicles Able, sometimes due to availability service appts have to be extended farther out , but it's still a plus as with my other vehicles More

Positive Service experience Have been very satisfied with my service appointments......Kym is always kind, prepared and competent.... I appreciate having a service department th Have been very satisfied with my service appointments......Kym is always kind, prepared and competent.... I appreciate having a service department that i can trust with my vehicle. More

A tire! A tire! My kingdom for a tire!!!😱 I had a nail in a tire. I brought car in and sidewall was involved so a patch would not suffice. I waited an entire day for the new tire to arrive. Gu I had a nail in a tire. I brought car in and sidewall was involved so a patch would not suffice. I waited an entire day for the new tire to arrive. Guess what......it didn’t arrive until the morning of the second day. Although I was treated well by the service department, Mercedes dropped the ball bigtime. It’s embarrassing I would think that it took >36 hrs to deliver a tire. Furthermore, the loaner I was given ran out of gas as I was returning it. I put less than 20 miles on odometer during the 36 hrs..... again, this does not inspire confidence. Once b4 after my car was serviced, the service manager had my car washed for me. Needless to say, that would have been nice after a 36 hr wait for a !)&”:#%€£= tire. More

The best always! Its always the best service but i think you all should detail tbe cars out when it goes in for service because the techician gets a little oil or dirt Its always the best service but i think you all should detail tbe cars out when it goes in for service because the techician gets a little oil or dirt in vehicle. More

Great service and much more. The moment that I walked into Mercedes of Little Rock. I was met with a smile. There was no pressure and Professional with how business was conducted. The moment that I walked into Mercedes of Little Rock. I was met with a smile. There was no pressure and Professional with how business was conducted. They told me the truth even if it might not have been in my favor. Thank you! I came out with what I wanted and was happy with the price. More

Wonderful experience every time! There is not a better dealership. I have a wonderful experience every time I go for service. The buying experience was great too. They exceed my expe There is not a better dealership. I have a wonderful experience every time I go for service. The buying experience was great too. They exceed my expectations. More

ML traded for Audi We were so disappointed with our ML320, we traded it for an Audi Q5. We will NEVER own another benz product. The dealership was wonderful. We were so disappointed with our ML320, we traded it for an Audi Q5. We will NEVER own another benz product. The dealership was wonderful. More

Back tail light Great service from Josh. Quick to communicate. Nice reception when enetered dealership. Completed my service very quickly and even washed my car. I ap Great service from Josh. Quick to communicate. Nice reception when enetered dealership. Completed my service very quickly and even washed my car. I appreciate and like working with Josh. More

Excellent service EVERY time!!! Kym Phillip's is an excellent service manager. She is awesome EVERY single time I have to come in for service or scheduled maintenance. She is alway Kym Phillip's is an excellent service manager. She is awesome EVERY single time I have to come in for service or scheduled maintenance. She is always courteous, professional, and smiling. I just love her! More

Performance of car is fine; poor shuttle service Overall the service on my car was good...very clean, runs good and appreciate the details given as to what was checked, etc. the problem was with the Overall the service on my car was good...very clean, runs good and appreciate the details given as to what was checked, etc. the problem was with the shuttle service...I texted and called as instructed and left 2 voice mails with the service consultant...waited 40 minutes then called again...total wait time was 1 hour...very frustrating... More