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Mercedes-Benz of Little Rock
Little Rock, AR
1,017 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,017 reviews
August 24, 2018
Service Allan blair is great to work at the dealership. Even though I mistakenly arrived on the wrong day, he accommodated me and he is very friendly Allan blair is great to work at the dealership. Even though I mistakenly arrived on the wrong day, he accommodated me and he is very friendly More
by raj_pola
Verified CustomerEmployees Worked With
August 24, 2018
Schedule B Service Excellent customer service, including being greeted professionally, advised what to expect in terms of costs and analysis; explained vehicle analyses. Excellent customer service, including being greeted professionally, advised what to expect in terms of costs and analysis; explained vehicle analyses...and stayed within time frame given. More
by verma.k.jones
Employees Worked With
August 23, 2018
Car was not clean I come there all the time spend a lot of money call service Manger no call back left message try I g to see if I could get a detail no response out he I come there all the time spend a lot of money call service Manger no call back left message try I g to see if I could get a detail no response out her than that everything is good More
by MPARKER459
Employees Worked With
August 23, 2018
Service My FIRST impression when going to this dealership was pathetic. No one ever acknowledged my presence. I finally had to pick someone to talk to about m My FIRST impression when going to this dealership was pathetic. No one ever acknowledged my presence. I finally had to pick someone to talk to about my car. I went to a Kym Phillips who became our service advisor. She NEVER returned any of my phone calls. Never informed me of my parts delay. I finally had to just sit up there until my car was finished. Only then did she acknowledge me. I would recommend another dealership for your repairs. This was my first and LAST visit to this place. More
by Dawn S
Employees Worked With
August 22, 2018
Friendly and Pressure-Free Fran was fantastic! He was very flexible and provided me lots of information. I never felt pressured or bullied into making a purchase. The actual pur Fran was fantastic! He was very flexible and provided me lots of information. I never felt pressured or bullied into making a purchase. The actual purchasing process was very easy. Plus, he took the time to explain all the functions of the car. He even took my collegiate license plate off the front of my old car and installed it on my new one. More
by KCCrow612
August 22, 2018
Great service The dealership was ready for me at the appointed time. The service was excellent. I would recommend this dealership to other and will continue to come The dealership was ready for me at the appointed time. The service was excellent. I would recommend this dealership to other and will continue to come. More
by moses1366
August 21, 2018
outstanding! Josh took care of all my needs! Promote him! He came and greeted me and my husband. He offed is the refreshments and beverages that were there. We fel Josh took care of all my needs! Promote him! He came and greeted me and my husband. He offed is the refreshments and beverages that were there. We felt welcome. More
by BEVERLY7459
Employees Worked With
Josh
August 21, 2018
Awesome ❤️❤️❤️❤️❤️❤️ Perfect service !!! I would Recommend all friends and family so Jo my Mercedes-Benz family this is the best service ever! Definitely will recommend th Perfect service !!! I would Recommend all friends and family so Jo my Mercedes-Benz family this is the best service ever! Definitely will recommend this to all of my friends on Socia media ! More
by LAKIESHA_BRAGGS
August 21, 2018
Excellent Francesco was excellent and got back to me so quickly on all the detail questions. Also Cary was great in easily finalizing paperwork and going over o Francesco was excellent and got back to me so quickly on all the detail questions. Also Cary was great in easily finalizing paperwork and going over options with me. Thank You Little Rock Mercedes! Kendall Horne More
by annekendallhorne
August 20, 2018
I would recommend the service but not without reservation . My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months e My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months earlier and it messed back up within 3 months after they repaired it. He reported to me that they would recheck and when I pick my car up, Kosh was not there. My seat has not been repaired and when I asked about the repair the lady was dumbfounded as she told me that I would have to call back Monday. I work everyday and I live 1 hour away which makes it inconvenient for me to unnecessary for me to take the car to and from More
by lindacabine
Employees Worked With
Josh
