Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Little Rock
Little Rock, AR
1,030 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,030 reviews
August 21, 2018
Excellent Francesco was excellent and got back to me so quickly on all the detail questions. Also Cary was great in easily finalizing paperwork and going over o Francesco was excellent and got back to me so quickly on all the detail questions. Also Cary was great in easily finalizing paperwork and going over options with me. Thank You Little Rock Mercedes! Kendall Horne More
by annekendallhorne
Verified CustomerEmployees Worked With
Francesco Havas, Carey Gavito
August 21, 2018
Awesome ❤️❤️❤️❤️❤️❤️ Perfect service !!! I would Recommend all friends and family so Jo my Mercedes-Benz family this is the best service ever! Definitely will recommend th Perfect service !!! I would Recommend all friends and family so Jo my Mercedes-Benz family this is the best service ever! Definitely will recommend this to all of my friends on Socia media ! More
by LAKIESHA_BRAGGS
August 20, 2018
I would recommend the service but not without reservation . My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months e My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months earlier and it messed back up within 3 months after they repaired it. He reported to me that they would recheck and when I pick my car up, Kosh was not there. My seat has not been repaired and when I asked about the repair the lady was dumbfounded as she told me that I would have to call back Monday. I work everyday and I live 1 hour away which makes it inconvenient for me to unnecessary for me to take the car to and from More
by lindacabine
Employees Worked With
Josh
August 19, 2018
Excellent customer service Stephen Robinson is wonderful. He returns phone calls and his communication skills are excellent! From scheduling to keeping me informed of the timef Stephen Robinson is wonderful. He returns phone calls and his communication skills are excellent! From scheduling to keeping me informed of the timeframe for the service completion, he rocks! More
by Cindy
Employees Worked With
Stephen Robinson
August 18, 2018
Courteous but Poor Communication Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when they were bringing me my vehicle. Replaced wrong lift requiring it to be done again. Very courteous in all communications...just seemingly inept. Did pickup and drop off my vehicle since it was a 100-mile round trip to the dealership. More
by MercedesOwner
Employees Worked With
Stephen, Cory
August 18, 2018
Service I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in whi I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in which service was done reasonable last but not least the price was right More
by HERBIE48
Employees Worked With
Kym Phillips
August 18, 2018
Great work in great time I took my vehicle in for service B. I was early so I waited outside. Service doors opened promptly at 0730. Service advisors were there waiting. L I took my vehicle in for service B. I was early so I waited outside. Service doors opened promptly at 0730. Service advisors were there waiting. Loaner car rep was not there but that created no delay. Staff worked efficiently to get me in my loaner. Drop off was about 15 minutes. I was noticed before 1300 that my vehicle was available. When I walked in to pickup my vehicle I was greeted. My service advisor with with someone but as soon as she finished she completed my paperwork to get me on my way. Kym was great! I was very pleased with the service and advisors. More
by P. Muldrow
Employees Worked With
Kym Phillips
August 18, 2018
Kym is excellent! The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall ser The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall service. More
by AEASROY
Employees Worked With
Kym Phillips
August 18, 2018
Poor communication Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was ter Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was terrible that was my 1 bad experience with them until now. More
by RHONDACONLEY01
Employees Worked With
August 18, 2018
Not happy Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with n Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with no loaner car. I asked them to fix the recall problem on the call, they said the part was not available. They never said they will re-order it, they never said they will make an appointment once the get the part. This experience made me want to go to infinity and buy a car. More
by jaylond123
Employees Worked With
Allen Blair, Kym Phillips
