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Mercedes-Benz of Little Rock
Little Rock, AR
1,035 Reviews
Mercedes-Benz of Little Rock has been the Flagship of the Riverside Motors Group since 1971. We are locally owned which allows us to provide an experience where our customers become family and we have the opportunity to serve them for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,035 reviews
August 10, 2018
Humble and Reliable Kym Phillips has always taken very good care of me in the service dept. I will send any Mercedes customer to her to have the vehicle they have purcha Kym Phillips has always taken very good care of me in the service dept. I will send any Mercedes customer to her to have the vehicle they have purchased serviced./ More
by JAMIE.PINCKARD
Verified CustomerEmployees Worked With
Other Employees :
Francesco Havas, Joey Sullivan, Kym Phillips
August 09, 2018
Great Customer Service My service included a manufacturer’s recall. I appreciate the loaner and the excellent customer service provided by Stephen Robinson, especially his w My service included a manufacturer’s recall. I appreciate the loaner and the excellent customer service provided by Stephen Robinson, especially his willingness to coordinate the drop off and pickup times with my busy schedule. More
by Lar
Employees Worked With
Stephen Robinson
August 09, 2018
Service for recall on driver side airbag. Kym was my service representative. She was very cordial, proficient, and professional. Everything was explained well. I was there for only an hour. Kym was my service representative. She was very cordial, proficient, and professional. Everything was explained well. I was there for only an hour. Nice atmosphere. More
by MAESONCARTER
Employees Worked With
Kym Phillips
August 09, 2018
Best service team I have ever worked with I have a dealership within an hour drive but choose to drive 2.5 hours for service at the LR dealership- they are that good! I have a dealership within an hour drive but choose to drive 2.5 hours for service at the LR dealership- they are that good! More
by CHERYLBRIGHTWELL
Employees Worked With
Allen Blair
August 09, 2018
Everything but scheduling! The customer service was amazing once I got there. Everyone I spoke to and some that interacted with my son were all friendly! The only drawback that The customer service was amazing once I got there. Everyone I spoke to and some that interacted with my son were all friendly! The only drawback that I experienced was scheduling an appointment. The online scheduling was deactivated and I called several times with no return call. I reached out to sales on messenger and finally received a call back. More
by ANNECIA
Employees Worked With
Kym Phillips
August 09, 2018
Service problem with new car I purchased a new vehicle which has a software problem never seen before at this dealership. The software update has been ordered from Germany and I h I purchased a new vehicle which has a software problem never seen before at this dealership. The software update has been ordered from Germany and I have been told by Kym Phillips that Germany is in a different time zone and when Little Rock dealership is open they are closed and she cannot find out the time of arrival of the software or whether it has been shipped yet. It has been two weeks since the problem was discovered. No one from the dealership has contacted me with updates. More
by cmiller1978.cm
Employees Worked With
Kym Phillips
August 09, 2018
Service was done in a very timely fashion. I am very pleased. Cat was cleaned and vacuumed. Thank you for everything. Kind regards, Thomas. Good j was done in a very timely fashion. I am very pleased. Cat was cleaned and vacuumed. Thank you for everything. Kind regards, Thomas. Good job. More
by tcaletter
Employees Worked With
Allen Blair, Kym Phillips
August 09, 2018
Always awesome! The service center is amazing and on top of that I was telling my salesman from over 2 years ago, in passing, how my steering wheel no longer adjusted The service center is amazing and on top of that I was telling my salesman from over 2 years ago, in passing, how my steering wheel no longer adjusted and Francesco went in the back and got it unstuck for me and didn’t even mention it to me. THAT is service. More
by steven.unger
Employees Worked With
Francesco Havas, Allen Blair
August 08, 2018
20K Mile Service My 20K mile service went as smooth as it possibly could. Friendly people and good service! Kym and Kevin took care of me and got me on my way. My 20K mile service went as smooth as it possibly could. Friendly people and good service! Kym and Kevin took care of me and got me on my way. More
by JOEY_W
Employees Worked With
Kevin Wilson, Kym Phillips
August 08, 2018
Oil change I called Stephen Tuesday morning in hopes of getting in for an oil change this week. Not only did he respond quickly but he got me in that day and ha I called Stephen Tuesday morning in hopes of getting in for an oil change this week. Not only did he respond quickly but he got me in that day and had me out within a couple of hours. I have called before (Chris) and received horrible service. She doesn’t call back. Isn’t very personable and always make me wait atleast 1-2 weeks. More
by BXWILLIAMS1
Employees Worked With
Steven
