Mercedes-Benz of Little Rock

Excellent Customer service I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but m I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but my highest compliment goes to the outstanding kind Customer Service I get each time from Kym. She is the friendliest rep I ever worked with. I am happy with the whole encounter every time. Job well done Kym. See you next time. More

very helpful A pleasure to work with Outstanding service Very knowledgeable. Will definitely use this dealership again. Stephen made my visit very enjoyable an A pleasure to work with Outstanding service Very knowledgeable. Will definitely use this dealership again. Stephen made my visit very enjoyable and he was very helpful in getting my part ordered More

Happy with the service department! The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks. She’s a good communicator. She’s knowledgeable about the business. I couldn’t be happier. More

Disappointing Service Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the car up and paid $1,900. I was told the headlight was working. I drove a few blocks and noticed the headlight was still not working. The service took 6 days and still no headlight repair. I took the car back and waited a weekend and a couple more days for a headlight replacement which was $500. I was never offered a loaner car. More

Amazing! Wonderful experience From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought wit From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought with him. Everyone from management (Kevin) to the FI were very professional. More

Time for a new car. This is my 3rd Mercedes. I test drove other cars but always come back to MB of Little Rock. The people and the cars are outstanding! This is my 3rd Mercedes. I test drove other cars but always come back to MB of Little Rock. The people and the cars are outstanding! More

It was great My service advisor had everything in place and ready for me when I arrived I didn't have to wait for the loaner I didn't have to wait for my service a My service advisor had everything in place and ready for me when I arrived I didn't have to wait for the loaner I didn't have to wait for my service advisor when my car was ready he called me he was very thorough More

Excellent Lane guidance & Blind spot were inactive, requiring lengthy repairs. The loaner was a GLA250, perfect for my wife & self. I am 80 years old and use an Lane guidance & Blind spot were inactive, requiring lengthy repairs. The loaner was a GLA250, perfect for my wife & self. I am 80 years old and use and need the drive helps our C300 has, but for a short time, I really enjoyed the fun of driving a MERCEDES again. If I were 30 years younger the GLA250 would be what we would have. But it’s wonderful to have our car again with all the safety it provides. More

Excellent service They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. More

Seat repair and brake replacement Great service team. Communicated very well and fixed my issues with no problems. I was really impressed with the professionalism and customer focus. G Great service team. Communicated very well and fixed my issues with no problems. I was really impressed with the professionalism and customer focus. Great job! More